Note fondée sur 384 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2022 par Gerente General, Hard Rock Hotel Riviera Maya, Gestion de l’hôtel
Estimada Daniela,
Le agradecemos el haber elegido Hard Rock Hotel Riviera Maya para pasar sus vacaciones.
Esperamos nos considere para futuras vacaciones.
Recommandé
pour Tout le mondepar un voyageur
Publié le 6 avr. 2015 sur Expedia
bel accueil, quelques membres du personnel parlent un peu français...il faut les trouver,excellent service, bon choix de restaurant.
Recommandé
pour Tout le mondepar un voyageur
Publié le 3 avr. 2015 sur Expedia
Très beau séjour! Personnel très gentil, souriant et service impecable!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
loved it all
Commentaires de Gestion de l’hôtel
15 sept. 2024 par John Kirwan, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you loved your experience with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
En general es un bonito y espacioso hotel el cual puedo recomendar y visitar nuevamente
Commentaires de Gestion de l’hôtel
1 sept. 2024 par John, Gestion de l’hôtel
Apreciable Vladimir,Muchas gracias por sus amables palabras. Nos alegra enormemente saber que ha disfrutado de su estancia en nuestro hotel. En Hard Rock Hotel Riviera Maya, nos esforzamos constantemente por brindar experiencias excepcionales a todos nuestros huéspedes, y saber que hemos logrado cumplir con sus expectativas nos llena de alegría.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.¡Un cordial saludo!
par un voyageur de Irving
Publié le 31 août 2024 sur Expedia
Property service wasn’t up to par. Broken things in the room. Food was very good!!
Commentaires de Gestion de l’hôtel
31 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Rickie P,Thank you for sharing your opinion with us.We offer you our most sincere apologies for having fallen short of your expectationsWe will take into account the points you mention, to improve our service to guests and focus on preventive maintenance in our roomsWe look forward to receiving you soon and seeing our improvements first-hand.Kind regards.
par un voyageur
Publié le 25 août 2024 sur Hotels
I would expect a little more coming from the Hardrock.
The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked.
The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne.
I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international.
The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax.
They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own.
Our tickets were very high up and couldn’t even enjoy the show.
Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Commentaires de Gestion de l’hôtel
27 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Shawna,First of all, we sincerely appreciate you taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations and that you had to face such an uncomfortable situation on our terrace. We understand that, despite our efforts to remedy the situation, what happened is unforgivable, and we are very sorry for the impact this may have had on your experience.We are truly sorry about the incident with the workers, and we assure you that we have taken steps to ensure this does not happen again. While we hope the compensation offered was adequate, we fully understand that it cannot undo what occurred, and we regret that you felt uncomfortable during your stay.Regarding the amenities and our facilities, we want to inform you that we are working diligently to improve our services and ensure that all our guests receive the quality they deserve.We would be honored to welcome you back in the future and provide you with the exceptional experience you expected.Kind regards
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Felisa,It’s been a pleasure having you with us and we look forward to your next vacation. We hope to have the pleasure of welcoming you back soon. We would love to have you back and make another great memory together. Regards!
par un voyageur
Publié le 20 août 2024 sur Expedia
Like did the scenery and how great the staff and everyone was
Commentaires de Gestion de l’hôtel
21 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Shawn,Thank you so much for taking the time to provide us with your feedback about your stay.Everyone at Hard Rock Hotel Riviera Maya understands how valuable it is to have guests like you. That's why we work hard every day to ensure that you have an amazing experience.I send our regards hoping to see you soon and make you feel again like a Rockstar.
par un voyageur de Garner
Publié le 13 août 2024 sur Expedia
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Commentaires de Gestion de l’hôtel
13 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Pharen,Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you had such a great time.However, there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our stunning. service.It’s been a pleasure having you with us and we cannot wait for your next visit. Kind regards,
