Note fondée sur 378 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2022 par Gerente General, Hard Rock Hotel Riviera Maya, Gestion de l’hôtel
Estimada Daniela,
Le agradecemos el haber elegido Hard Rock Hotel Riviera Maya para pasar sus vacaciones.
Esperamos nos considere para futuras vacaciones.
Recommandé
pour Tout le mondepar un voyageur
Publié le 6 avr. 2015 sur Expedia
bel accueil, quelques membres du personnel parlent un peu français...il faut les trouver,excellent service, bon choix de restaurant.
Recommandé
pour Tout le mondepar un voyageur
Publié le 3 avr. 2015 sur Expedia
Très beau séjour! Personnel très gentil, souriant et service impecable!
par un voyageur de Garner
Publié le 13 août 2024 sur Expedia
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Commentaires de Gestion de l’hôtel
13 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Pharen,Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you had such a great time.However, there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our stunning. service.It’s been a pleasure having you with us and we cannot wait for your next visit. Kind regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Commentaires de Gestion de l’hôtel
13 août 2024 par John Kirwan, Gestion de l’hôtel
Dear Ana,Thank you so much for sharing your experience with us. Your comments are much appreciated. It’s been a pleasure having you with us and we look forward to your next vacation. We hope to have the pleasure of welcoming you back soon.We would love to have you back and make another great memory together. Regards!
par un voyageur
Publié le 10 août 2024 sur Expedia
The only good thing about the property is the fitness area.
All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
Commentaires de Gestion de l’hôtel
10 août 2024 par John Kirwan, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Your comments about the fitness area being the only positive aspect are concerning, and we appreciate you bringing this to our attention.We are truly sorry to hear about the maintenance issues, including leaks and cleanliness in the hallways, as well as the condition of the pool furniture. We strive to maintain high standards, and it seems we fell short in this instance. Your feedback regarding the waitstaff will also be addressed with our team to ensure a more consistent level of service in the future.Cleanliness is a top priority for us, and we are committed to rectifying these issues.We value your input as it helps us improve our services. We hope you might reconsider and give us another chance in the future.Warm regards,
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par John, Gestion de l’hôtel
Estimada Carolina,En nombre de Hard Rock Hotel Riviera Maya, me gustaría agradecerle por tomarse el tiempo para compartir su valiosa retroalimentación. Me complace saber que ha disfrutado la mayor parte de su experiencia en nuestro resort. Su comodidad y satisfacción son de suma importancia para nosotros y esperamos tener la oportunidad de brindarle una experiencia más placentera durante su próxima visita.Un cordial saludo,
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par John Kirwan, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations during your recent stay.Please know that we take your comments seriously and will address them with our management team to ensure we improve our services. We appreciate your insights, as they help us enhance the experience for all our guests.Best regards,
par un voyageur de Apopka
Publié le 28 juill. 2024 sur Expedia
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
Commentaires de Gestion de l’hôtel
28 juill. 2024 par John Kirwan, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience.There are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our stunning. service.It’s been a pleasure having you with us
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Muy buen hotel unicamente el lado de niños, esta sobresaturado. Se nota que no se dan abasto ya que los restaurantes estan descuidados y dan mal servicio. El lado de adultos es muy diferente. Instalaciones limpias, renovadas, en tendendia, y el personal muy amable y en control del servicio.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par John Kirwan, Gestion de l’hôtel
Estimado Sr. Hugo,Me es grato saber que vivió la experiencia que solo Hard Rock Hotel Riviera Maya ofrece.Sus comentarios nos ponen muy alegres y nos alientan a seguir trabajando con estusiasmo para asegurarnos que su estancia sea inolvidable y única. Le aseguro que tomaremos en cuenta su retroalimentación sobre el lado familiar de esta propiedad.Esperamos volver a recibirlos muy pronto.Un saludo cordial.
