Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2023 par BEAUTIFUL GALAPAGOS, Gestion de l’hôtel
Dear guestWe really aprecciate your score for our services... i hope your vacation in Galápagos has met your expectations.my regards
par un voyageur
Publié le 26 juill. 2022 sur Expedia
La Casa del lago est un établissement charmant, où l'accueil est de grande qualité. Elena est presente et tres serviable. Les chambres sont belles, decorées avec goût et confortables. La presence de petit patio avec table et chaises offre un espace supplementaire à la chambre. Les petits dejeuners sont succulents.
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Elena, Gestion de l’hôtel
Hello ThomasWe really appreciate your comment and make us very happy to continue serving like this to other guest .We hope you had a safe return .My regards Elena
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Elena, Gestion de l’hôtel
Dear Joseph..¡¡¡We really appreciate your punctuation...and understanding just in case for some reason the things are not going as your expectation.We , the owners are doing us much we can living in Islands certain things could fail us and we appreciate your consideration..¡¡It was nice to have you here.Have a safe trip.
par un voyageur
Terrible experience
Publié le 1 janv. 2024 sur HotelsWe (family of 3) stayed for 4 nights in the tortuga bay suite. So I can only speak for the room we stayed and not sure how other rooms are as they are all different. Overall, we are very disappointed and feel frustrated on our stay. The room looks nothing like the pictures. It is very small, dark, damp and hot with little space for luggages. The description says there is 32 inches LED TV, but there is no TV at all. My husband and I with our 8 year old son are skinny people, but we feel nowhere to move in the room. No counter space in the bathroom for toiletries at all. When we first arrived, the ac wasn’t working. Although the host called the technician to fix it. It was only better the first night. For the rest of our stay, the ac only made loud noise but no cold air. We asked to change room but we were told no room left. There was a small window facing the bed on the wall between our room and the outside hallway. And The light was on every night until midnight, which makes the sleep impossible. We WhatsApped the host to turn off the light, but the host never got back to us. Also since the window next to the bed is right next to the busy street, it is extremely loud when every car passing by. We almost wake up every hour with the noise and the light. The only pro is the location which is 5 minutes walk to the town and the pier. I wouldn’t pay $150 for this type of room.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
The Tortuga bay suite is right by the street so you hear the street noise until about 10:30pm on workdays and about 11:30pm on a Friday. The air conditioner doesn’t work well. It makes a noise at night and is quite disturbing. With the many mosquitoes, we could not open the windows and it was quite a terrible experience to sleep at night. The soap and shampoo/body wash are diluted. The fridge is incredibly noisy and you cannot sleep with it being on. The plates are dirty and require extra cleaning. Space is very small for a family of four and there isn’t much space for luggage. Oh, and there is no breakfast option (with pay) at all.
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Elena, Gestion de l’hôtel
Hello dear guest...We really aprecciate your score ... we expect to be better and better.I hope you had a great vacation in Galápagos....My regards
par un voyageur
Publié le 9 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2023 par Elena, Gestion de l’hôtel
Hello Laurai am really happy for the score you gave us ... we will continue woking in the same way for happiness of our guests.My regards
par un voyageur
Publié le 3 oct. 2022 sur Expedia
Muy buena ubicación
Commentaires de Gestion de l’hôtel
5 oct. 2022 par BEAUTIFUL GALAPAGOS, Gestion de l’hôtel
Estimado Miguel.Casa del Lago le agradece su gentil comentario y también el hecho de habernos elegido como el lugar para su estancia y descanso.Esperamos tenga un feliz regreso a casa .saludos.
par un voyageur
Publié le 27 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2022 par BEAUTIFUL GALAPAGOS, Gestion de l’hôtel
DEAR GUEST..
WE REALLY APPRECIATE THE SCORE YOU ARE GIVING US...THIS MEANS WE ARE GOING WELL AND WE ARE FULFILLIN YOUR EXPECTATIONS....
MY REGARDS.
ELENA
