Avis Casa Playa Mann

Thanks for your review. We are sorry for any inconvenient during your stay. We always try to provide the best service and assistance to our guests.

Thank you so much Simon for your nice comment. We were honoured to welcome you and have great conversations. We wish you the best, hopefully we can see you again around here. Greetings from San Cristoba island.

Dear Cheryl, thank you for your nice review. We are glad to hear you had an excellent stay at Casa Playa Mann, enjoying the wonderful sunset view from your hammock and supported by our helpfull staff. It was a pleasure to meet you and we hope to welcome you back on your next trip to Galapagos. Warm greetings from the Capital of Paradise

Thank you Sean for your amazing review! We are happy to hear it was amazing staying at Casa Playa Mann due to the great location and staff. It was a pleasure for us to meet you and we hope to welcome you back again with a fully recovered foot so that you can enjoy the tours,Warm greetings

Dear Pamela, thank you so much for writing such an amazing review! We are happy to hear you loved the great location, grounds and breakfast of Casa Playa Mann. It was a pleasure to meet your sister and you and you made our day with your word about the helpful and attentive staff. We hope to welcome you back one day, warm regards from San Cristobal

Thank you for rating us Jillian, hope to welcome you back! Warm regards

Thank you Kevin for reviewing us! We are glad to know you enjoyed the great location and you think is possibly the best in Puerto Baquerizo Moreno. We hope to welcome you back again to the Capital of Paradise, warm regards

Dear Chigozie, thank you so much for your kind review! We felt also so lucky of having you and your family as our guests. Thanks for your kindness, it was an honour to celebrate your wife birthday here. We wish you the best, greetings from San Cristóbal island

Hello Garrett, thanks for having chosen on first place. Please accept our deep apologies for not having fullfill your expectaionts. However, I need to clarify some of your statements:1. We were always friendly and open to talk with you, but since your arrival you had a negative attitude and avoid respectful communication with us. Maybe because you came from Ucraine your english was not so good and we had some communication limitations? 2. You booked with a promo code from an external online travel agency website for 8 nights, and as soon as you arrived you requested a free upgrade to an Ocean view room for all the stay, which we were not able to accept since we were fully booked for that week. And in any case, that request was out of place and was not an acceptable request. 3. We have just done updates in our rooms, there are no holes in the windows, the showers work perfectly, air-conditioner is new, safe-box is new and not cheap (we do not have Walmart in Ecuador and Galapagos. So your statements are again not true. 4. I am sorry to say this, but we noticed you were constantly fighting with your partners and constantly in bad mood, so if you were having a difficult personal moment, there is little we can do to help. We respect your privacy, but it is not fair if you put a load on our small family business sharing statements that are not truth at all just because you were not having a good time in general for personal reasons during all your trip. 5. It is true that we had a meeting one day with a group from a university, who came to learn about local businesses and sustainability. This happened at 11:00am, and they were not noisy but yes there was chatting in an area far from your room. In any case, I am sorry about that, we truly did not noticed you were still sleeping until 11:00am, as most guests are out enjoying the island, which we never saw you as you prefered to stay in the room all day. 6. We take cleaning of our facilities very seriously, you refused room cleaning but one day in your room we found food all around the floor, and therefore ants were entering in the room, which we anticipated during the check-in, we clearly explained that this is a tropical island and insects are part of the environment, but since you did not mantained the room clean we had to do some basic cleaning to avoid more ants entering in your room. We did not use any pesticide, we only use a mild lemon-grass solution which is very soft and locally produced. 7. We did not get any refund request from the online travel agency, that is also not true. When you decided to leave you were really agressive and rushing, we offered you actually different ways of helping you improving your experience, including a refund, but you did not wanted to talk, you totally refused to have a calm conversation and you left us without any chance to communicate anymore, unfortunadely very rude behaviour on your side. We were respectful and open to listen your requests, but

Dear Peter, thank you so much for such wonderful review. We were honoured by having you in our place. I a so glad to read that this was the best family owned boutique hotel that you have ever experienced, knowing that you have been in so many other countries around the world...that means a lot to us! We will be offering our best hospitality, we send our best wishes to you. Greetings from San Cristóbal island, capital of the Galapagos