We had a great stay at the resort. Steps may be an issue for some but we liked being at the bottom of the hill as the wildlife was great, we had more privacy. The bigger issue was the difficulty in communicating with the hotel when you needed something. With no phones in the room, and a big climb to get to reception, it is a bit of a problem. It could be easily fixed by giving guests a radio handset (commonly used by staff throughout the resort). On one evening when we returned to our room, the housekeeping staff hadn't closed the door properly. we returned to find the door wide open. In a normal hotel this is bad, but when your hotel is in the jungle with monkeys, shakers, armadillos, scorpions and ants all in abundance, it is a problem. They hotel was very apologetic, but this kind of thing shouldn't happen in a resort which costs $500 a night.
The experience didn't detract away from our holiday though. I would heartily recommend the experience of staying at the resort to anybody. The activities were all brilliant. Wildlife in abundance. The policy of no wifi is welcome to allow guests to completely escape work etc. The food was good, too, though they could focus on giving less choice and rotating the menu a bit. Waiting staff and activity leaders were all great.