Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Delicious food, excellent service, very clean. Would come back anytime!
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Azul Beach Riviera Cancun Ambassador, Gestion de l’hôtel
Dear Rachel,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
par un voyageur
Publié le 18 juin 2023 sur Expedia
toujours de la place aux piscines pour avoir des chaises. Service de serviette en grande quantité. Personnel gentil et courtois. Chambre très propre avec toute les commodités.
Commentaires de Gestion de l’hôtel
18 juin 2023 par Azul Beach Resort Riviera Cancun Ambassador, Gestion de l’hôtel
Hola !! Merci pour votre commentaires, nous somme tres content que votre vacance c'est bonne, nous allons partager votre comentaires avec le personel du l'hotel. saludos !!!!
par un voyageur
Publié le 16 mars 2021 sur Expedia
Nourriture médiocre service médiocre jamais je ne recommanderais
Commentaires de Gestion de l’hôtel
18 mars 2021 par Your Hotel Management, Gestion de l’hôtel
Dear Expedia User
Thank you for your recent visit and it was a pleasure to host your holiday.
It is very disappointing to read of your experiences and more so that this matter has such an impact on your stay; we never like any guest to leaving feeling disappointed or underwhelmed by their experience.
Please do not hesitate to contact the customer service department so your comments and experiences can be personally attended to.
par un voyageur
Publié le 18 août 2024 sur Expedia
Le falta mantenimiento, el servicio de meseros pésimo, las bebidas vasos a la mitad
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Estimado Luciano Vargas,Gracias por escoger Azul Beach Resort Riviera Cancún by Karisma como los anfitriones de su visita más reciente a México y a la Riviera Maya. Lamentamos leer que tuvo experimento algunas situaciones con el servicio de algunos miembros de nuestro staff y le ofrecemos una disculpa. Fue un placer recibirlo.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Dear Martha, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience.
par un voyageur
Publié le 16 août 2024 sur Expedia
This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists.
The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Dear Liz,Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Cancún by Karisma.Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean.Thank you once again, your feedback is truly invaluable to us.
par un voyageur
Publié le 16 août 2024 sur Expedia
I like this property and service is good, but they need to Focus on Food menu
Commentaires de Gestion de l’hôtel
27 août 2024 par ABR, Gestion de l’hôtel
Dear Md,We appreciate your kind words and are glad you rated us with 5 stars, we have shared your comments with the team and thank you for your observations.
par un voyageur
Publié le 15 août 2024 sur Expedia
Hotel súper limpio, las áreas en común tienen buena distancia así que todo queda cerca. Lindo el detalle por la celebración de mi cumpleaños, la habitación asignada fue buena. La atención en particular de Bettyna 10 de 10.
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Hola MIRIAM,Muchas gracias por tomarte el tiempo de calificarnos acerca de tu estancia en Azul Beach Resort Riviera Cancun by Karisma. Tener este reconocimiento de nuestros huéspedes, nos motiva a seguir haciendo nuestro mejor trabajo día con día para que nuestros valiosos huéspedes se lleven grandes experiencias. Esperamos poder recibirlos nuevamente. Saludos cordiales, Gerente General
par un voyageur
Disappointed
Publié le 15 août 2024 sur HotelsThis hotel has potential but needs to be remodeled. Compared to other all inclusive hotels I’ve visited the quality here was bad. The buffet is small and not a lot of variety. No activities to do around the hotel. I only recommend this hotel if you want peace and quiet and don’t care too much about the food. Seemed like a very family oriented hotel. It was empty not a lot of people it definitely needed some entertainment. When I go to an all inclusive it’s so I don’t have to leave the hotel and enjoy all the activities but unfortunately it was very boring. Also the service was lacking. For the restaurants that didn’t require a reservation when we went we were told there was a waiting list with a bunch of families ahead of us yet the restaurants were empty. We went to their pizza pizza location 30 mins before they closed and said they couldn’t serve us because they had already put everything away! If it closes at 5pm I think it should be fully functioning until then. I would understand if we got there 5-10 mins before closing time but 30 mins before? It’s a snack bar it’s not like it’s a full on restaurant. The only nice thing that we were impressed with was the room it was very spacious the only bad thing was it started raining and we had a leak on the ceiling other than that the room was cleaned every day. Lastly the spa was an amazing experience definitely the only thing I was satisfied with at this hotel.
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Dear Anonymous,Thank you for your review.We are disappointed to learn of the challenges you encountered during your stay.We have taken notes of all your comments and shared them with the head departments for proper follow up.Thank you again for pointing out the areas where we can improve and my sincere apology for the inconveniences you had.
par un voyageur
Publié le 15 août 2024 sur Expedia
The beach was not useful .
Commentaires de Gestion de l’hôtel
19 août 2024 par ABR, Gestion de l’hôtel
Dear pejman,Thank you so much for rating us with 5 stars, having this recognition of our guests, motivates us to continue doing our best work every day. We are looking forward to welcoming you back at Azul Beach Resort Riviera Cancun by Karisma, your Mexican Home. Warmest regards, General Manager
