Ratings based on 1,230 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 2, 2024
Small, condensed resort. Resort was very busy and crowded. We were only there a few nights. Any issues with the hotel/room itself were resolved very quickly. Most issues were due to it just being too crowded. Shows in the lobby were hard to see as they don’t really have enough seating so guests would rudely stand blocking the view of everybody behind them. Seating on pool deck was not enough and everyone gets up early to reserve pool chairs. Better get out to the pool before breakfast if you want a seat. Slides and skycoaster were fun. Not much for an 11 year old to do other than sand volleyball or beach soccer. Beach is not good but we kinda knew that going in. Probably a better resort for families with younger children.
Comment from Hotel Management
Dec. 3, 2024 by Liliana Ventura, Hotel Management
Dear ArinWe sincerely appreciate you sharing your comments with us. We deeply regret that we were unable to meet your expectations during your stay and apologize for any inconvenience you experienced.Your feedback is invaluable and will help us improve our overall services and amenities. We would very much like the opportunity to provide you with a memorable experience on your next visit. We look forward to welcoming you back and providing you with a more enjoyable getaway in the future.Best regards.
by A traveller
Posted Sep. 30, 2024 on Expedia
Love everything great vacation for the family and friends
Comment from Hotel Management
Oct. 2, 2024 by Liliana Ventura, Hotel Management
Dear SierraThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway shortly!Best regards.
by A traveller
Posted Sep. 27, 2024 on Expedia
The resort itself is very beautiful. Everything from the lobby to the infinity pool the view was amazing. Especially loved the entertainment crew that got the guest to interact and engage the kids as well especially Eduardo & Eridani . The food was great as well our favorite was the Italian and Hibatchi! We went for my birthday and they always made me feel special. We even left something behind in our room and the hotel went above and beyond to help get our item returned to us. I love that went that extra step for their guest. My kids definitely had a blast in the kids area and on the water slides. It was a great experience.
Comment from Hotel Management
Sep. 27, 2024 by Marcos Muñoz, Hotel Management
Dear Guest,Thank you very much for sharing your experience with us.We are very happy to know that our team managed to provide you with an exceptional experience during your stay. Our goal is always to provide top quality service and it is gratifying to receive this kind of feedback.We look forward to welcoming you again soon to continue to surprise you with our luxury service.Best regards.
by A traveller
Posted Sep. 25, 2024 on Hotels
We were there for a destination wedding everything went well and had so much fun
Comment from Hotel Management
Sep. 26, 2024 by Liliana Ventura, Hotel Management
Dear Guest,Thank you very much for sharing your experience with us.We are very happy to know that our team managed to provide you with an exceptional experience during your stay. Our goal is always to provide top quality service and it is gratifying to receive this kind of feedback.We look forward to welcoming you again soon to continue to surprise you with our luxury service.Best regards.
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Liliana Ventura, Hotel Management
Dear guest,Thank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway shortly!Best regards.
by A traveller
Posted Sep. 22, 2024 on Expedia
Hip
Comment from Hotel Management
Sep. 23, 2024 by Liliana Ventura, Hotel Management
Dear guest,Thank you for sharing your wonderful experience with us! We're thrilled to hear that Benjamin provided excellent service during your vacation dinner at Portofino. It's fantastic to know that he was attentive to your needs and ensured that you had a memorable dining experience. We're delighted that you enjoyed the well-made and delicious food, as well as the excellent wine and appetizers. We look forward to welcoming you back for another delightful dinner before you return home. Thank you for choosing us, and we can't wait to see you again soon!Best regards.
by A traveller from Hixson
Posted Sep. 18, 2024 on Expedia
The staff is amazing! Can’t wait to come back
by A traveller
Posted Sep. 17, 2024 on Expedia
The staff was great. The property was really nice. It would have been appreciated if our room was inspected before hand of any issues like room phone did not work due to any issues.
Once room was found faulty in the middle of our stay, it would have been great that the manager had little empathy and concern about me and my pregnant wife to offer immediate assistance rather than I have to go to reception multiple times to request assistance for room change.
Plus no upgrade or anything was offered to apologize to us and make our stay more pleasant.
Spa and other services were great but it would be great to have proper communication to inform that the spa services are with extra charges not included with all inclusive package.
Manager at reception during night time need to have more empathy and understanding for guests concern and situation.
Comment from Hotel Management
Sep. 18, 2024 by Liliana Ventura, Hotel Management
We sincerely appreciate the effort you've made to share your valuable feedback with us. Your input is of utmost importance to us as it drives our ongoing commitment to enhance our services. We eagerly anticipate the chance to welcome you once again in the not-so-distant future.Best regards.
by A traveller
Posted Sep. 16, 2024 on Expedia
We just came back after spending 5 nights for our honeymoon. We payed for the preferred club but the reality is we felt it wasn’t worth it. As soon as we got there the concierge took us to the preferred lounge to basically ask us to join a 90 mins breakfast to convince us join their club membership but we declined and every time after that when he sees us he continues trying to convince us join that meeting. The Italian food restaurant was half full and it took them almost an hour to bring our food and totally tasteless by the way, the hibachi was very good show and good food and great waiters, the buffet it was a hit or miss and the breakfast was basically the same every day. It has a small water park and lazy river that we enjoyed a lot. We stayed at some other Dreams Resort in Punta Cana and it was always a great experience so I hope this hotel gets better.
Comment from Hotel Management
Sep. 17, 2024 by Liliana Ventura, Hotel Management
Dear guestThank you for sharing your feedback with us. We're truly sorry to hear about the discomford you during your stay. Your feedback is invaluable to us as we work to improve our services and ensure a better experience for all our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to make it up to you if you choose to visit us again.We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Liliana Ventura, Hotel Management
Dear guestThank you for sharing your feedback with us. We're truly sorry to hear about the discomford you during your stay. Your feedback is invaluable to us as we work to improve our services and ensure a better experience for all our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to make it up to you if you choose to visit us again.We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.
