Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Great property, very clean, friendly staff, great food options (no need to reserve A la Carte restaurants). Beach is well maintained although the water has algies and is not turquoise blue.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guestwe are grateful for your comments, we are happy that your stay was wonderful, we are working on cleaning our beaches so you can enjoy them to the fullest. We hope to welcome you again soon. Best regards E-Concierge
par un voyageur de Repentigny
Publié le 17 déc. 2023 sur Expedia
C’était notre 3e séjour à cet hôtel. Toujours aussi bien. Seul enjeu a été du bruit la dernière nuit dans les
Corridors où la sécurité aurait pu intervenir plus tôt mais sinon très bien. Personnel avenant. Particulièrement la demoiselle au CoCo Café. C’était une perle.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Guissela Villaseñor, Gestion de l’hôtel
Cher hôte, Nous apprécions le temps que vous avez pris pour nous laisser vos commentaires. Nous sommes heureux de savoir que votre séjour s'est à nouveau déroulé à votre convenance. Et je voudrais vous dire que tous les commentaires de nos clients sont très importants pour s'améliorer chaque jour, nous espérons les recevoir à nouveau dans un proche avenir. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,e-concierge
par un voyageur
Publié le 9 oct. 2024
Great place for both adults and children. Staff very nice and attentive. Beach and pools clean and fun!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you so much for your kind words. We are glad to hear that both adults and children enjoyed their stay with us. Our team strives to provide attentive and friendly service, and it's great that you noticed.We are also pleased that you enjoyed our facilities, including the beach and pools. We work hard to keep everything clean and fun for our guests.We look forward to welcoming you back again soon. If you have any additional suggestions or comments, please don't hesitate to let us know.Best Reagrds,e-concierge
par un voyageur
Publié le 3 oct. 2024
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, We appreciate the excellent rating you gave us, we look forward to welcoming you again in the near future. Best regards, e-concierge
par un voyageur
Publié le 2 oct. 2024
Pros: Great mixed drinks & food that is flavorful. Staff is wonderful. Beach was also nice.
Cons: Property is a bit dated & do not get sucked into visiting Secrects for the UV Luxury membership unless you want some free spending vouchers for your time, which did come in handy:). Also not the place for you if you dont have kids or care to hear others kids while on vacation.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear valued guest,I want to personally extend my sincere thanks for sharing your valuable feedback with us. Your insights, comments, and experiences are of great value to our team as we strive to continuously improve our services. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Best regards,e-concierge
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you very much for your excellent rating and for taking the time to share your experience. We are very happy to hear that you enjoyed your stay and that everything lived up to your expectations. Your feedback is very valuable to us and motivates us to continue providing exceptional service and we look forward to welcoming you back soon!Best Regards,e-concerge
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Muy bien cuidada
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you very much for your excellent rating and for taking the time to share your experience. We are very happy to hear that you enjoyed your stay and that everything lived up to your expectations. Your feedback is very valuable to us and motivates us to continue providing exceptional service and we look forward to welcoming you back soon!Best Regards,e-concerge
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We had a great time at this location! It was my husband’s first time traveling outside of the United State and he was very impressed. This vacation really opened his mind to traveling more and i could not be more grateful to the amazing staff at this resort for such a relaxing experience. Everything was clean, the rooms were wonderful, the pool was refreshing and the service was impeccable. We really enjoyed booking one of the “proffered” rooms because they came with so many perks that I didn’t even know about! The tub on the balcony with an ocean view was just amazing to relax in and the room service was very timely. I arranged excursions with expedia but the hotel also had staff ready to make arrangements at a drop of a hat. It was such a beautiful place and we are counting down the days till we can go back :)
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you so much for sharing your very positive experience. We are glad to hear that your husband enjoyed his first trip outside the United States and that you both found the resort so relaxing. It's great that the “preferred” rooms exceeded your expectations, especially with that beautiful view from the bathtub on the balcony. We are also glad you were able to take advantage of our excursion options - we look forward to welcoming you back again soon and continuing to create unforgettable moments together!Best regards,e-concierge
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest,Thank you for your excellent rating, we look forward to welcoming you back in the near future.Best Regards,e-concierge
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Pros: Different areas of the property are all in walking distance.
- lots of staff present and available
- friendly staff
Cons: improve activity variations
- thoroughness in communication
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Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you for your feedback and for taking the time to share your experience with us! We are glad to hear that you enjoyed the proximity to the resort areas and the friendly service of our team.We take your comments about the variety of activities and communication very seriously. We will work to improve on these aspects and ensure that our future offerings are even more attractive and that communication is clearer and more effective.We look forward to the opportunity to welcome you back and provide you with an even better experience.See you soon!Best Regards,e-concierge
