Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Repentigny
Publié le 17 déc. 2023 sur Expedia
C’était notre 3e séjour à cet hôtel. Toujours aussi bien. Seul enjeu a été du bruit la dernière nuit dans les
Corridors où la sécurité aurait pu intervenir plus tôt mais sinon très bien. Personnel avenant. Particulièrement la demoiselle au CoCo Café. C’était une perle.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Guissela Villaseñor, Gestion de l’hôtel
Cher hôte, Nous apprécions le temps que vous avez pris pour nous laisser vos commentaires. Nous sommes heureux de savoir que votre séjour s'est à nouveau déroulé à votre convenance. Et je voudrais vous dire que tous les commentaires de nos clients sont très importants pour s'améliorer chaque jour, nous espérons les recevoir à nouveau dans un proche avenir. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,e-concierge
par un voyageur
Publié le 9 oct. 2024
Great place for both adults and children. Staff very nice and attentive. Beach and pools clean and fun!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you so much for your kind words. We are glad to hear that both adults and children enjoyed their stay with us. Our team strives to provide attentive and friendly service, and it's great that you noticed.We are also pleased that you enjoyed our facilities, including the beach and pools. We work hard to keep everything clean and fun for our guests.We look forward to welcoming you back again soon. If you have any additional suggestions or comments, please don't hesitate to let us know.Best Reagrds,e-concierge
par un voyageur
Publié le 3 oct. 2024
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, We appreciate the excellent rating you gave us, we look forward to welcoming you again in the near future. Best regards, e-concierge
par un voyageur
Publié le 2 oct. 2024
Pros: Great mixed drinks & food that is flavorful. Staff is wonderful. Beach was also nice.
Cons: Property is a bit dated & do not get sucked into visiting Secrects for the UV Luxury membership unless you want some free spending vouchers for your time, which did come in handy:). Also not the place for you if you dont have kids or care to hear others kids while on vacation.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear valued guest,I want to personally extend my sincere thanks for sharing your valuable feedback with us. Your insights, comments, and experiences are of great value to our team as we strive to continuously improve our services. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Best regards,e-concierge
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest,Thank you so much for your incredible rating! We truly appreciate your feedback and are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon!Warm regards,e-concierge
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest,Thank you so much for your incredible rating! We truly appreciate your feedback and are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon!Warm regards,e-concierge
par un voyageur
Publié le 18 août 2024 sur Expedia
Everything was great we have a very wonderful time.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest,Thank you for your review! We are pleased to hear that everything was excellent and that you had a wonderful stay. It will be a pleasure to welcome you again in the future.Best regards,e-concierge
par un voyageur
Publié le 18 août 2024 sur Expedia
I have a great time. Definitely would return.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience with us! We are very happy to hear that you had an excellent time at our resort. We look forward to welcoming you again on your next visit.Best regards,e-concierge
par un voyageur de Little Rock
Publié le 16 août 2024 sur Expedia
Smaller property so great for family traveling with kids.
Commentaires de Gestion de l’hôtel
16 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear GuestWe are glad to hear that our smaller property was ideal for your family and children during your stay, we hope you enjoyed every moment and that we can welcome you again in the near future!Best regards,e-concierge
par un voyageur
Publié le 15 août 2024 sur Expedia
Customer service was great. Food was fine, Mexican food and the Hibachi were the only good restaurants. Plumbing issues two days in a row, lighting in the room was faulty hence couldn’t get great sleep, and activities in/by the pool were entertaining, but pretty short lived.
Commentaires de Gestion de l’hôtel
16 août 2024 par Guissela Villaseñor, Gestion de l’hôtel
Dear valued guest,I want to personally extend my sincere thanks for sharing your valuable feedback with us. Your insights, comments, and experiences are of great value to our team as we strive to continuously improve our services. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Best regards,e-concierge
