Note fondée sur 447 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de OUTREMONT
Publié le 11 mars 2024 sur Expedia
Le personnel est extra.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Cher Richard:Nous vous remercions d'avoir passé vos vacances à l'Ocean Coral & Turquesa.Nous apprécions sincèrement vos excellents commentaires et sommes heureux de savoir que notre personnel a joué un rôle clé dans la réussite de votre séjour. Vos compliments témoignent de notre engagement en faveur de l'excellence du service.Vos commentaires seront transmis aux départements concernés afin que notre équipe reçoive la reconnaissance qu'elle mérite et continue à offrir des expériences exceptionnelles à nos hôtes.Nous attendons avec impatience votre retour et l'occasion de vous choyer à nouveau à l'Ocean Coral & Turquesa.Meilleures salutations
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Great service especially from Katia Torres (chief concierge) and outstanding employees like Ricardo and José at El Beso and Carlos, Ernesto and many others!
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear Luc:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards
par un voyageur
Publié le 2 août 2016 sur Hotels
par un voyageur
Malhonnête
Publié le 19 avr. 2016 sur HotelsMalhonnête!!!!! Pour une personne supplémentaire dans la chambre qui arrive apres 22h et pour partir à 8h le lendemain on nous a fait payer plus cher que la réservation en elle même! (160€) en plus!!! Et tous les restaurants étaient fermés à cette heure la.
par herve
farniente avec les ricains!!!
Publié le 21 janv. 2016 sur Hotelsun bon all inclusive avec tous ces avantages et aussi ces inconvenients
par un voyageur de High Point
Publié le 31 oct. 2024
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear Brian S:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards.
par un voyageur de High Point
Publié le 11 oct. 2024
the property was nice the food was good, the one thing that really made me mad was how they treat the animals they have on the property. They are starving the animals there 3 of the workers told us that they were told not to feed the cats and animals and they are very boney and if it was not for the people coming to the resort they would not be feed. This is cruel to the animals and some of them are starved. All the food that they throw away at the resort would feed these animals no problem. If you do not want them there then you need to have a shelter come and get them instead of being cruel and in human
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear Brian S:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations. We value very much your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. Regarding your comment about the local wildlife, we would like to clarify that our hotel strictly follows environmental regulations that prohibit feeding wild animals. During the check-in process, guests sign that they are aware of this policy, which aims to preserve the well-being of the animals and the ecosystem. It is important that the wildlife is kept in its natural environment, and therefore, interaction and feeding by visitors is restricted.We appreciate your understanding and take your concerns very seriously.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards.
par un voyageur de Fort Smith
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear John E:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards.
par un voyageur
Publié le 27 août 2024 sur Expedia
Multiple rooms of our guest we envited did not have a/c and they would just bring us fans and say thats the best they could do
Commentaires de Gestion de l’hôtel
27 août 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear Fabean:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards.
par un voyageur
Publié le 27 août 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
27 août 2024 par Ocean Coral & Turquesa, Gestion de l’hôtel
Dear Maria Yvette:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards.
