Note fondée sur 1 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juill. 2024 sur Expedia
It is old resort that was well maintained during many years, but it’s starting to show. They doing a lot of upgrades, which makes it a little noisy during the day. The staff is wonderful. The area is very clean and the food is excellent. Fernando (Food and beverage manager) Armando (Room manager) Are both very qualified and accommodating people. The beach however it’s not the best with a lot of seaweed, I guess it’s normal for the time of the year. So we use a lot the swimming pool, particularly the one around the spa. They do have a dress code for certain restaurant, which is nice.
Yes, I would go back.
C’est un vieux complexe qui a été bien maintenu avec les années. Mais ça commence à apparaître. Ils font des réparations durant la journée, ce qui fait que c’est bruyant par moment. Le staff est excellent et l’endroit est très propre La nourriture est aussi excellent. Fernando et Armando sont tous les deux des gestionnaires qui sont très doués et accommodant pour tous les vacanciers. La plage comme attendue, a beaucoup de Seaweed durant ce temps-ci de l’année. Alors, nous avons utilisé une des Piscines en particulier, celui qui fait le tour du spa. Pour certains restaurant, nous devons respecter un code Vestimentaire qui est correct. Oui, j’y retournerai.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 18 mai 2024 sur Expedia
Superbe resort! Le personnel est extraordinaire
Commentaires de Gestion de l’hôtel
20 mai 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur
Publié le 19 avr. 2024 sur Expedia
Extorsion et collusion avec la police
Vol d’argent
Tu payes ou tu vas en prison
Commentaires de Gestion de l’hôtel
25 avr. 2024 par The Excellence Collection, Gestion de l’hôtel
Dear Ariane, At Excellence Riviera Cancun we prioritize the wellbeing and comfort of all who stay with us and our standards of excellence include strict security protocols and in-house regulations that protect both our guests and staff. In compliance with Mexico's General Law for Tobacco Control which was put into place on January 15, 2023, smoking vapes, e-cigarettes, cigars, and other tobacco or nicotine products is prohibited in the beaches, indoor and outdoor areas, suites, restaurants, and more. We pride ourselves, especially on our Bespoke service exemplified by our highly trained hospitality professionals who go above and beyond to ensure that everyone can enjoy a relaxing vacation in serenity, satisfaction, and complete safety.It is also important to us that our guests comply with the resort rules and behaviour guidelines that have been put in place to maintain the tranquility and peace that we are known for. This in turn serves as a protection for everyone within the resort.We continue to work in line with our Innovative Curation to ensure that every time our guests visit it is even better than before and we always strive to give each guest the Infinite Excellence that they deserve.
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Excellent service, propreté des lieux. Grand choix de restaurants avec repas corrects pour un tout inclus
Commentaires de Gestion de l’hôtel
5 avr. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. Keeping our grounds and facilities immaculate and well maintained and offering an outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Tout le personnel est très gentil. La chambre etait spacieuse et très propre. Le pro du tennis Alex etait un coeur. Il est un excellent enseignant/coach. Les spectacles de musique étaient bons ainsi que les spectacles de soirée. La nourriture délicieuse et le service impeccable!!!
Commentaires de Gestion de l’hôtel
18 mars 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and amenities that exceed your expectations, making you feel relaxed and pampered all the time, and provide you with excellent service making you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Hight service quality including every day intertainement and very professional employees
Commentaires de Gestion de l’hôtel
19 févr. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Excellent choix!
Commentaires de Gestion de l’hôtel
16 févr. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par The Excellence Collection, Gestion de l’hôtel
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur
Publié le 30 oct. 2023 sur Expedia
Un tout compris vraiment tout compris où l’alcool n’est pas dilué, où les 10 restos sont sans réservation. Le personnel fait tout pour vous épater, ce qui est rare de nos jours. Un excellent rapport qualité prix où les adultes savent se tenir!
Commentaires de Gestion de l’hôtel
2 nov. 2023 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur de L'AIGUILLON SUR VIE
Publié le 14 déc. 2021 sur Expedia
ras
Commentaires de Gestion de l’hôtel
16 déc. 2021 par Community Manager, Gestion de l’hôtel
Dear Phillipe, thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection
