Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 déc. 2024
Commentaires de Gestion de l’hôtel
12 déc. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Charles. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Pague habitación con tina de hidromasaje y no pude usarla porque al llenarla se lleno de basura, quiero la devolución del dinero que hay entre el pago de habitación con hidromasaje y sin hidromasaje, por favor.
Gracias
Commentaires de Gestion de l’hôtel
21 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Cecilia. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Emely. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit. Luxury Regards
par un voyageur de Attleboro
Publié le 11 oct. 2024 sur Expedia
I liked the location of the property. I loved the variety of food and all the different bars. I did not like being bombarded at the front door with the diamond club package/timeshare deal. Let your guest settle in once they arrive and don't give a sob story about how you make your living from it to guilt trip people!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Anthony. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit. Luxury Regards
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Staci. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The property is very nice even though it does need some work. The staff is very nice and helpful. The hideaway pool and bar were very nice. The biggest issue is the constant hounding to buy an upgrade or to sit down for a presentation on their vacation program. Our room was very nice, clean and stocked upon us asking. We enjoyed our stay here.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Joel. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit. Luxury Regards
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Lisa. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit. Luxury Regards
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Loved the food! was a lot better than all the other resorts I have been to when I was in mexico
Commentaires de Gestion de l’hôtel
10 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Trenton. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit. Luxury Regards
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Un hotel todo incluido, que no cuenta más que con bebidas y licores de los más baratos, de medianos para arriba, te los cobran por separado.
El Internet muy malo
Y su proceso de reservación para restaurantes, pésimo también, pues ni en su pantalla ni por teléfono es fácil hacer la reservaciones
Commentaires de Gestion de l’hôtel
7 oct. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Rafael,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened. Best regards.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par ROYALTON RIVIERA CANCUN, Gestion de l’hôtel
Dear Elissa. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribute the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisfaction is our primary goal. Thank you for your visit.Luxury Regards
