Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Pratima.We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur
Publié le 10 août 2024 sur Expedia
Great accommodations and great resort. Would definitely recommend to anyone looking for a nice getaway.
Commentaires de Gestion de l’hôtel
11 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Joshua.We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur
Publié le 8 août 2024 sur Expedia
The Diamond Club check in process is very slow. Other than that its a good spot to vacation
Commentaires de Gestion de l’hôtel
8 août 2024 par Expedia Ambassadors, Gestion de l’hôtel
Dear Assata. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur
Publié le 6 août 2024 sur Expedia
Third time at this property. The first two visits were excellent, but my last visit was disappointing.
Commentaires de Gestion de l’hôtel
6 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Alfredo. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 5 août 2024 sur Expedia
beautiful is an understatement for this resort.. everything was amazing! the food was great, staff were very helpful and there is sooo many things to do! will recommend to everyone who wants to visit mexico.
Commentaires de Gestion de l’hôtel
5 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Aaliyah.We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur
Publié le 2 août 2024 sur Expedia
Love everything about the resort
Commentaires de Gestion de l’hôtel
2 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Brittney.We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur
Publié le 2 août 2024 sur Expedia
We booked the presidential one bedroom suite with rooftop pool. When we arrived the pool was dirty and the jets didn’t work. The refrigerator, microwave and wine chiller also did not work. Our jacuzzi tub worked however once the jets were turned on some brown rust residue came out all inside of the tub! We were not happy as we were here to celebrate a birthday. The pillowcases had paint like stains on them, a lawn chair on the rooftop was broken….things started out as a disaster! Our butler was Jesus Torres. He was awesome! He took all of our issues seriously and worked to get things corrected. Everything was fixed except the wine chiller and the jets in the rooftop pool. If it wasn’t for Jesus, our vacation would’ve been completely ruined. While the resort needs some upgrading, the food was decent. Best restaurant was armadillo. Service was good overall but Royalton needs to do better with this property’s upkeep as well as room amenities. Shout out to Hugo the pool/cabana attendant. He took care of us and made sure we had a nice spot at the pool everyday of our stay.
Commentaires de Gestion de l’hôtel
2 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Miriam. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
par un voyageur de Altamonte Springs Fl
Publié le 31 juill. 2024 sur Expedia
The property is very dated. The HydroSpa was freezing cold and the heat did not work. Floors were dirty. Jacuzzi tub did not work. We were charged for excursions that we did not authorize. It is a major timeshare property and kept trying to sell us even though we told them no several times.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Kendra. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 30 juill. 2024 sur Expedia
WiFi not working, not an adults only, phones wouldn’t work half the time, room service took at least 45 minutes, restaurants and diamond lounge was too hot. They also charged me twice for the stay
Commentaires de Gestion de l’hôtel
31 juill. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Rafael. We are sorry to learn your experience wasn't up to par with your expectations.We would like to learn more about the experience you had as the reply do not add extra information to contribue the empowerment of our services. Do not hesitate to reach us to share in detail your experience, Satisaction is our primary goal. Thank you for your visit.Luxury Regards
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Muy buena experiencia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Neimar. We are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
