Ratings based on 1,591 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024
Amazing property friendly employees I can’t wait to go back there
Comment from Hotel Management
Sep. 30, 2024 by Dear Nikola, , Hotel Management
How kind of you for taking a minute of your time in sharing your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity of serving you again in the future.Cordially,El Cid Resorts.
by A traveller
Posted Sep. 19, 2024 on Expedia
It was a wonderful resort. Everything is excellent. The only cons is the bar tenders at the main pool. They do make faces and not that friendly. But overall, the staffs have been wonderful.
Comment from Hotel Management
Sep. 19, 2024 by Dear Mr. Almeda, , Hotel Management
We would like to thank you for taking the time to share your review for our resort on Expedias platform.We are very pleased to determine that this vacation with u has been a wonderful vacation experience.On the other hand, we would like to thank you also for sharing your observations, you can be certain that your comment does not fall on deaf ears and we will make sure to share them with the proper areas with the objective to begin the corresponding follow-up.We look forward to having the pleasure of welcoming you back to our facilities in the future.Sincerely, El Cid Resorts.
by A traveller
Posted Sep. 19, 2024 on Expedia
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by Dear guest,, Hotel Management
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.
by A traveller
Posted Sep. 17, 2024 on Expedia
Although it appears a large complex everywhere is walkable but you can get lifts in golf carts. The food at the lunchtime restaurant mercado de dolores was fantastic but as it was the only one open got very busy as the hotel filled up.
The staff were very helpful especially the concierge amanda and marisol (hope spelled correctly). The rooms were fantastic and my sons were delighted with the room service. Was a great relief after we moved hotel from playa de carmen where i was robbed by the police ! And puerto.morales seemed a nice quieter and safer place.
Comment from Hotel Management
Sep. 18, 2024 by Dear Peter, , Hotel Management
I would like to start by thanking you for granting us the opportunity to be part of your holiday in Puerto Morelos.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience and that the service provided by Amanda and Marisol exceeded your expectations.We look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A traveller
Posted Sep. 17, 2024 on Expedia
What I like is the staff.they asked us all the time if we need help, especially at restaurants they were very careful with my kids food allergies.
What I did not like what’s so smell around the resort. That could be because of the water and tree around.
Comment from Hotel Management
Sep. 17, 2024 by Dear Adelcia, , Hotel Management
What a great pleasure to have the opportunity to be part of this family vacation.It is a joy to determine from your kind comments that you and your entire family enjoyed a wonderful vacation at our resort and that your kids diet restrictions were well cared for by our team.it will be a privilege to have the opportunity to welcome you back soon.Sincerely, El Cid Resorts.
by A traveller from houston
Posted Sep. 16, 2024 on Expedia
been traveling to cancun for many years, wanted to stay away from big brand hotels, this one is nice , people are really friendly, food is good, family atmosphere. if i had to say anything just bring mosquito spray as in middle of jungle and you will need it.
Comment from Hotel Management
Sep. 17, 2024 by Dear guest,, Hotel Management
I would like to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience and we look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A traveller
Posted Sep. 14, 2024 on Expedia
Coming to this resort we knew the beach area wasn’t great. We were ok with that because the cost of the stay was excellent. The resort is beautiful and you’re able to use the two other sister hotels. Great variety of food choices. One is connected to El CID and the other one is across the street. Many choices of restaurants, pools, golf cart transportation and entertainment. For those that have never gone to the Cancún area, September is a perfect month to go. It’s low season and resorts are not overly crowded. It would recommend this resort. Only downfall was “Pushy Staff” trying sell their timeshare. I am bi-lingual therefore I squashed that fairly quickly! She was unaware that I heard her telling the other staff members that I was rude her. Lady, I am on vacation. I decide what I want to do with my time there, not you!
Comment from Hotel Management
Sep. 14, 2024 by Dear Martha, , Hotel Management
First, we would like to thank you for reviewing our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.On the other hand, we understand your concerns regarding the behavior you detailed with our sales team, you can be certain that the proper follow-up will be executed to redirect the deviation detected in our service as soon as possible.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.
by A traveller from Harwood Heights
Posted Sep. 14, 2024 on Expedia
This was my first time staying there and everything was very good. Thank you for everything.
Comment from Hotel Management
Sep. 14, 2024 by Dear Nancy, , Hotel Management
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.
by A traveller
Posted Sep. 14, 2024 on Expedia
Hotel room was alright, you could say very good. Sadly everything else was mediocre at best. Food was not really good, lot of it felt like microwave food quality. Imagine a pizza that the kids wont eat, that's exactly what we had... There are some wild animals roaming around the property, especially at night, so if you are not comfortable with that then stay away from this resort. They have a fenced in area with some crocodiles. Also it smells really bad in certain areas, sewer like smell. The beach was unusable, due to amount of algae on the beach and in the water. I tried going in, it felt like stepping through mud, not pleasant at all. So, if you dont want to be confined to the pool, choose a different resort. There is nothing in the area really, it would take you some 30 minutes walk across some unpaved road to reach some civilization or local place Puerto Morelos. Taxi is very expensive and they do not offer free shuttles to any location, like many other places do.This is my 4th time in Mexico and sadly this was the worst experience. Lots of food remains from room service seems to be left for hours, sometimes even an entire day/night in the open stairways/hallways, attracting animals. I have no idea how this place received such a high rating...
Comment from Hotel Management
Sep. 14, 2024 by Dear Boris,, Hotel Management
What a great pleasure to have the opportunity to learn more about your experience at our resort on this media.We sincerely regret that this vacation has not been as pleasant as you expected and that the weather has been a sour note of this vacation.On the other hand, we understand your concerns regarding your observations of our service, and you can be sure that your feedback does not fall on deaf ears and has been shared with our administration to accurately follow up on your feedback and regain the level of service that characteristics our brand and destination. We hope you can accept our apologies and have the opportunity to serve you and recover your confidence in our resort soon.Cordially,El Cid Resorts.
