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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Children's activities
Exterior
5 bars/lounges, 3 poolside bars, swim-up bar
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪23 min drive‬
  • Ojo de Agua Beach
    ‪31 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 9 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Paddleboards on site
  • Pilates classes
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs available on site

Room amenities

Entertainment

  • 55-inch Smart TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 505 out of 1123 reviews
Rating 8 - Good. 269 out of 1123 reviews
Rating 6 - Okay. 161 out of 1123 reviews
Rating 4 - Poor. 90 out of 1123 reviews
Rating 2 - Terrible. 98 out of 1123 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Georgiy G, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and night entertainment is phenomenal , the beach tho sucks, like there’s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing I’ve seen them do is Zumba and sometimes when asked beach volleyball , but it’s not at the beach just a sand pit. . Other than that great Stay !
Stayed 9 nights in Oct 2024

6/10 Okay

Betsabe Elena Chaires

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dolores Aparicio

Travelled with family and small children
Disliked: Cleanliness, staff & service
Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment
Stayed 3 nights in Nov 2024

4/10 Poor

Brianne Margeurite

Disliked: Cleanliness, staff & service, property conditions & facilities
Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4” off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didn’t know about the restaurants and were told we didn’t need any reservations. But the one restaurant that was good did need a reso so we weren’t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned it’s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.
Stayed 6 nights in Nov 2024

10/10 Excellent

caleb, Milton

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. I like everything hospitality, cleanliness, staff everything is amazing . This was my best vacation
Stayed 7 nights in Nov 2024

8/10 Good

Lei, Reston

Stayed 5 nights in Nov 2024

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my time on the property, but getting to and from any activities off property was difficult.
Stayed 7 nights in Nov 2024

4/10 Poor

Teena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Hyatt member I was disappointed in this stay. The reviews mentioned that the properly was recently remodeled, WHERE? rooms were dated, the couch in the room was DISGUSTING. Stains, dirt, rips… I didn’t even want to be near it. Food was not great and limited. From room service to the restaurants. I booked this hotel for a friends wedding that was being held at the property. During the wedding people were walking through the cocktail portion who were NOT a part of the wedding. I’m disappointed in the overall stay as an Expedia and Hyatt member. I paid good money for this stay and it was not worth it. I will not be returning to this property. Sad example of “All-Inclusive” and “resort”

2/10 Terrible

Linh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like nothing about this resort! Felt trapped in without good food, entertainment, beach. Road leading to the hotel is filled with huge potholes!
Stayed 7 nights in Oct 2024

10/10 Excellent

Yinet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Ommaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Manuel Fernelis

Stayed 3 nights in Sep 2024

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing property. Salvador is a great bartender making fun drinks! The property was so good we became members and plan on returning soon! The only thing they can do is put a tv outside somewhere for us to enjoy the PRO games. We went for out morning swim into the freezing cold to watch it in the bar.
Stayed 4 nights in Oct 2024

6/10 Okay

Laurie, Los Alamos

Travelled with family
Disliked: Amenities
Employees were very good
Stayed 5 nights in Oct 2024

10/10 Excellent

Karon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Jul 2024

10/10 Excellent

Iranis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Oct 2024

2/10 Terrible

Ravat

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Will NOT stay at Hyatt property in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dyonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip!
Stayed 3 nights in Jun 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
The hotel is beautiful, I’m surprised for the food quality really good! The people friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Binta

Travelled with family
Disliked: Staff & service
Such a poor Customer Service. We were very disappointed from the very beginning to the end.
Stayed 5 nights in Jul 2024

10/10 Excellent

Leela

Stayed 4 nights in Aug 2024