Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2023 par Hyatt Ziva Riviera Cancun, Gestion de l’hôtel
Dear DanisWe are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.With Service From The Heart, #HyattZivaRivieraCancun
par un voyageur
Publié le 22 août 2022 sur Expedia
Tout a été parfait. Les installations sont très bien et le personnel très agréable
Commentaires de Gestion de l’hôtel
22 août 2022 par Hyatt Ziva Riviera Cancun, Gestion de l’hôtel
Dear JulietaWe are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.With Service From the Heart,#HyattZivaRivieraCancun
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Emma,Thank you so much for your wonderful rating! We are thrilled to know you had a great experience.Your feedback motivates us to continue providing excellent service. We can’t wait to welcome you back for another memorable stay.Warm regards,Guest Relations Team
par un voyageur
Publié le 16 août 2024 sur Expedia
Muy buen servicio y limpieza , el personal de excelencia. Muy buena comida . Regresaremos
Commentaires de Gestion de l’hôtel
17 août 2024 par Servicio de Atención al Huésped, Gestion de l’hôtel
Estimado Ronald,Muchas gracias por su visita y por compartir algunos comentarios sobre su estancia con nosotros en su reseña.Estamos encantados de conocer que disfrutó ampliamente de la oferta culinaria, la limpieza de las instalaciones y del atento servicio de nuestro personal.Le esperamos de nuevo muy pronto en esta su casa en la Riviera Maya, para otras maravillosas vacaciones junto al mar.Saludos,Servicio de Atención al Huésped
par un voyageur
Publié le 16 août 2024 sur Expedia
At first day of my stay some of my belongings got stolen from the kids pool area. Room with ocean and partly kids water rides. I didn’t have hot water in the shower , they only came to fix it after second request, we had bugs on the wall, ceiling, and on coffee table. Bathroom sink had odor. Mold in between balcony glass door. From buffet we got food poisoning, sea food restaurant had not fresh fish ceviche. Statehouse, Mexican, Italian and day time restaurant were good. Every restaurant had same kind of menu for kids. Roots ice cream was good. There is a tiny line for the beach area .ocean Water is not clean( a lot of seaweed )to make it swim. Service was half and half, some of them super nice , some with attitude, not willing to help. Place has potential but needs a lot of improvement
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear ksenia,Thank you for sharing your feedback. We sincerely apologize for the challenges you faced while staying at our property.It’s concerning to hear about your experiences, as they do not reflect the high standards we aim to uphold.Your comments have been forwarded to our housekeeping, maintenance, and guest services teams to ensure our standards are fully upheld.Thank you again for your review. We hope to have the opportunity to welcome you back in the future and deliver a much-improved experience.Warm regards,Guest Relations Team
par un voyageur
Publié le 15 août 2024 sur Expedia
Great all inclusive! Just wished we were able to swim in ocean, they had a red flag and the ocean didn’t look as blue as other areas of Cancun. But the all inclusive was excellent! Great choices of food, activities, the water slides.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Itzel Garibay,Thank you so much for your positive rating! We are delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to the pleasure of welcoming you back soon.Warm regards,Guest Relations Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Robertta,It is fantastic to see such a positive rating from you! Thank you for taking the time to share this feedback.We are glad you enjoyed your stay and are excited to have you back soon to share even more delightful experiences with us.Warm regards,Guest Relations Team
par un voyageur
Publié le 14 août 2024 sur Expedia
Food is below average
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Tiefeng,Thank you for your feedback. We are deeply sorry to hear that your experience did not meet your expectations. It is always our aim to provide outstanding service and comfort, and we regret any shortfall in delivering this.We hope you will consider giving us another chance to prove the quality of our hospitality in the future.Warm regards,Guest Relations Team
par un voyageur
Publié le 13 août 2024 sur Hotels
It waa great, ee enjoyed the shows , room service n food
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Tanneh,Thank you so much for your positive rating! We are delighted to know that you enjoyed your stay with us. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to the pleasure of welcoming you back soon.Warm regards,Guest Relations Team
par un voyageur
Publié le 12 août 2024 sur Expedia
The Customer Service but the hotel needs better air conditioning in the restaurants and rooms. The food was not bad. We enjoyed the breakfast the most.
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Donelda,Thank you for taking the time to write and share your recent experience at our property.It is important to us that our guests experience the highest service standards, and it sounds like we fell short during your visit.We are always looking for ways to enhance our guest experience, and your input is invaluable in this process.Thank you again for your review. We hope to have the opportunity to welcome you back in the future and deliver a much-improved experience.Warm regards,Guest Relations Team
