Note fondée sur 991 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2023 par Hyatt Ziva Riviera Cancun, Gestion de l’hôtel
Dear DanisWe are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.With Service From The Heart, #HyattZivaRivieraCancun
par un voyageur
Publié le 22 août 2022 sur Expedia
Tout a été parfait. Les installations sont très bien et le personnel très agréable
Commentaires de Gestion de l’hôtel
22 août 2022 par Hyatt Ziva Riviera Cancun, Gestion de l’hôtel
Dear JulietaWe are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.With Service From the Heart,#HyattZivaRivieraCancun
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Great experience!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Karon,We are delighted by your positive feedback and thank you for rating us so highly! It is heartening to know that we met your expectations and contributed positively to your stay. Thank you for choosing us, and we look forward to your next visit.Warm regards,Guest Relations Team
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Iranis,It is fantastic to see such a positive rating from you! Thank you for taking the time to share this feedback.We are glad you enjoyed your stay and are excited to have you back soon to share even more delightful experiences with us.Warm regards,Guest Relations Team
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Curtis,Thank you so much for your wonderful rating! We are thrilled to know you had a great experience.Your feedback motivates us to continue providing excellent service. We can’t wait to welcome you back for another memorable stay.Warm regards,Guest Relations Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Will NOT stay at Hyatt property in the future.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Ravat,Thank you for your preference and your review.We understand your experience was far from pleasant, and we are truly sad about it.It is our promise to provide unique and memorable experiences to all our guests, and we apologize if this was not the case.We would love to know if you communicated your needs during your stay, as our management would have tried to provide you with the comforts and services you expected.Hopefully, you will give us another chance to offer you the warm hospitality experience you deserve.Warm regards,Guest Relations Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Fernando,Thank you for taking the time to share your feedback. We are truly sorry to learn you had a disappointing stay at our resort.We are dedicated to improving so that we can better serve our guests. We hope to have the chance to welcome you back and deliver a more positive experience.Warm regards,Guest Relations Team
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Great trip!
par un voyageur
The best
Publié le 18 sept. 2024 sur HotelsThe hotel is beautiful, I’m surprised for the food quality really good! The people friendly
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Ray,Thank you so much for your positive rating. We are delighted to know that you enjoyed the facilities of the resort, the culinary offer in our restaurants, and the attentive service from our staff.Your feedback is greatly appreciated and is a wonderful encouragement to our team. We look forward to the pleasure of welcoming you back soon.Warm regards,Guest Relations Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Monica,Thank you so much for your wonderful rating. We are thrilled to know you had a great experience.Your feedback motivates us to continue providing excellent service. We can’t wait to welcome you back for another memorable stay.Warm regards,Guest Relations Team
