Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,8 Service et personnel
4,5 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2022 sur Expedia
We had a great vacation at this place. All we needed to do if we wanted something was to send a text message and someone helped us within a few minutes. The place was very quiet and the neighborhood felt very secure. Literally 2 minutes walk to the beach. Perfect
Commentaires de Gestion de l’hôtel
27 avr. 2022 par Kaam team, Gestion de l’hôtel
We hope to see you back in puerto morelos soon, glad we were a part of your great vacation.
Grupo kaam team
par un voyageur
Très bon séjour
Publié le 3 nov. 2021 sur HotelsGrand appartement très bien équipé, bien situé. Lit confortable, par contre le canapé lit n'est pas terrible. La piscine est petite, sympathique mais elle est souvent à l'ombre. Si nous repassons à Puerto Morelos nous reviendrons
Commentaires de Gestion de l’hôtel
3 nov. 2021 par Reyna , Gestion de l’hôtel
thank you for your feedback and we would be delighted to host you again.
par un voyageur
Publié le 6 juin 2024 sur Expedia
No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross.
In case you are still considering…
3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room.
4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering.
5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky.
6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them.
Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Very helpful staff
par un voyageur
Publié le 1 janv. 2024 sur Expedia
par un voyageur
Publié le 29 déc. 2023 sur Expedia
par un voyageur de Montpelier
Publié le 28 déc. 2023 sur Expedia
The place was clean and lots of hot water. Easy access to restaurants and the beach.
Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them.
We met another couple on our last day that also could not reach the management to check in. I think this is a common problem.
So no I wouldn't recommend staying here.
