Note fondée sur 76 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Long weekend
Publié le 31 oct. 2024 sur HomeAwayExcellent property
Commentaires de Gestion de l’hôtel
1 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Steve. We are happy that you're happy!
par un voyageur
A slice of paradise
Publié le 25 mars 2024 sur HomeAwayThis was our second year staying at this property and we love the immaculately cared for, quiet, relaxing atmosphere at the villa. There’s plenty of room for two families of four and we all loved that each of the bedrooms had balconies that were ocean facing. Leo was an attentive caretaker and stopped by several times to ensure we didn’t need anything. Thank you for another splendid holiday in your home, Kate and Norbert.
par un voyageur
Wonderful family vacation
Publié le 14 mars 2024 sur HomeAwayWe stayed with our 4 adult daughters, son-in-law, & 3yr old grandson. We enjoyed the beachfront location. Very well equipped kitchen. We made breakfasts & snacks. Juan Jose made a delicious dinner with lots of fish & seafood. We enjoyed several restaurants as well as the annual food festival in Puerto Morelos. It was a wonderful vacation in a beautiful home. We would not hesitate to return.
par un voyageur
Fantastic Home, Comfortable
Publié le 25 janv. 2024 sur HomeAwayGreat house! A little further away from Puerto Morelos compared to previous houses we've stayed at, but fantastic nonetheless. As long as you have a car, it's an easy drive into PM! We barely spent any time at the house because we were there for work, but were all very comfortable and enjoyed our stay. Would definitely stay there again! Thank you!
Commentaires de Gestion de l’hôtel
28 janv. 2024 par VrboOwner, Gestion de l’hôtel
It was a real pleasure to have you stay, Ryan. Hope to see you soon.
par un voyageur
Our "holiday"
Publié le 25 janv. 2024 sur HomeAwayVilla nice but description different from what was on Vrbo. If you are bringing children, the staircase is not safe (opening on side where a small child could fall through).
Upon checking in, the house was not clean and there were no amenities in the bathrooms, ie shampoo, body wash or trash bags, but upon contacting the host, it was immediately rectified. The host was excellent as she responded immediately to any of our needs and Leo, the caretaker of the property, was the best.
*Fishing a must in Puerto Morelos"!
Commentaires de Gestion de l’hôtel
28 janv. 2024 par VrboOwner, Gestion de l’hôtel
We're sad and surprised by some of your experiences.: surprised that the villa was not spotless on your arrival. We expect it to be so and it has always been very clean when we and other guests have arrived. I have been staying twice since your vacation, and our more recent guests and I have found it very clean as I would expect.
Trashbags are under the kitchen sink. We don't claim to provide shampoo etc, just soap for each bathroom but we will reconsider this. We agreed that it helps to have shampoo etc available.
We appreciate you pointing out the hazards. You're right that the stair rails (and balcony rails) have gaps that would be hazardous for small children, and of course, there is water everywhere! Children do need to be supervised. This was stated on the VRBO website but I have modified the wording to emphasise the point.
Your feedback helps us to make sure Villa Caracol is better than ever for a happy vacation.
par un voyageur
Beautiful spot a just far enough off the beaten path
Publié le 31 déc. 2023 sur HomeAwayMy extended family spent a week at Villa Caracol and loved it. Kate was an amazing host, giving us great advice and arranging everything perfectly. Thank you so much!
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the lovely review and so happy you and family had a wonderful stay. For me it was a real treat that we actually met by Zoom before your vacation to talk through different questions you had. I'm glad your time was what you'd hoped for.
Kate and Norbert
par un voyageur
Amazing Puerto Morelos Vacation Home
Publié le 8 déc. 2023 sur HomeAwayWe loved our stay at Villa Caracol! The view is absolutely stunning and the house itself was comfortable and surpassed our needs. It is quite large and well appointed. We had a group of 6 adults and had so much extra room. The kitchen was one of the most well stocked we have encountered. Leo was very nice and accommodating. The food provided upon arrival was a very nice touch, eliminating the need to rush to the grocery store. Kate answered all my questions extremely quickly and provided lots of useful information. The location was quiet and secluded. We definitely recommend viewing the driving to the location video. It was very helpful. We also had Chef Juan and Gabby cook for us one night. It was delicious. We thoroughly enjoyed our stay!
Commentaires de Gestion de l’hôtel
18 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thanks for the lovely review, Jennifer. We're just very happy you had a great time.
par un voyageur de Austin, TX
A week in paradise
Publié le 28 nov. 2023 sur HomeAwayThis place was one of the best rentals my family has ever stayed at. Talk about beach front property. The views from this place was literally out of a postcard, and every single room has a balcony with a front row seat to the beautiful sunrise every morning. The beach is just a few steps away from the back porch, and there's a private pool to boot. I stayed for Thanksgiving week with my family of four, my brother-in-law's family of three, and my mother-in-law, and we had room to spare. The place is private and away from the hustle and bustle of Cancun, but the charming town of Puerto Morelos is also just a short car ride away. It was everything we could have hoped for our little family vacation and so much more. We can't wait to come back.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Oh Ronald, we are glowing reading your review. Villa Caracol is our home from home and so it feels very special and personal that you loved it so much. Please do come back!
par un voyageur
Great spot on the beach
Publié le 17 nov. 2023 sur HomeAwayMy husband and I enjoyed our stay here. The house is beautiful & spacious. You can't beat being right on the beach. It's so peaceful. We loved hearing the waves at night as we fell asleep. The beach itself was a bit withered and seaweed was present but that's mother nature. We still enjoyed swimming in the ocean. Everything felt safe & private. This was a nice way to end our trip after being at an all inclusive for a few days. I would definitely recommend a rental car as taxi rides to town are very expensive. I believe we were quoted $40 USD each way, which was essentially the same cost as renting a car for a day. The road to the house is a little rough, but very manageable. The house could use a few updates like a dishwasher and an easier to open sliding door, but nothing major. We are huge fans of Puerto Morelos and will consider staying here again when we visit next time.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Erin, I'm truly shocked by the taxi fare you've quoted. It should be about 400 pesos one way - still $23ish which is a lot but not $40. I will check this out when I'm back in a couple of weeks.
Dishwasher and washing machine - we don't have either because the sea air corrodes appliances so quickly and we're afraid that they would be non functioning too much of the time. We want to guests to have what they expect and not disappoint with faulty appliances so we have decided to manage without.
Sounds like the sliding door/screen needed attention. I will be checking this when I'm back.
We do hope to have you stay again.
par un voyageur
Post Wedding Vacation
Publié le 7 nov. 2023 sur HomeAwayWe enjoyed our stay, the property was as listed, very well maintained and Leo was great. Unfortunately we didn’t have the best weather, but we made the most of our stay. Many wonderful places to eat in Puerto Morelos. Pools were clean and refreshing. Do to the weather we left a day early we never experienced a tropical storm. Thank You Norbert and Kate
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
So sorry the weather was not kind. We hope you might come back some day to the usual glorious weather you deserved.
