Note fondée sur 1 016 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2023 par Your Hotel Management, Gestion de l’hôtel
Dear Sylvain,Thank you for taking the time to rate us.We are disappointed to know you didnt have the best vacation. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.
par un voyageur
Publié le 7 mars 2023 sur Expedia
Très propre et nourriture très bonne
Commentaires de Gestion de l’hôtel
11 mars 2023 par Your Hotel Management, Gestion de l’hôtel
Dear Caroline,Thank you for your review and for sharing your experiences.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Le service était excellent, tout le monde est très attentif et vint au devant de nos besoins.
Le manque de choix dans les restaurants, on a vite fait le tour du menu, nous aurions aimé avoir accès à un buffet au moins a pour le lunch, s’asseoir pendant 1:30 pour manger un lunch c’est long ….
La plage est très petite et le manque de chaise était un problème aussi.
Commentaires de Gestion de l’hôtel
12 janv. 2023 par Your Hotel Management, Gestion de l’hôtel
Dear Sophie,Thank you for allowing us to host you during your recent visit and for taking the time to share your honest review.We are thrilled to know you had a nice stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Fins up!
par un voyageur
Publié le 26 sept. 2022 sur Expedia
par un voyageur
Publié le 27 juin 2022 sur Expedia
La grosseur du site
Commentaires de Gestion de l’hôtel
28 juin 2022 par Your Hotel Management, Gestion de l’hôtel
Dear Patrick,
Thank you for your review and for sharing your 5 stars experience.
We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.
Fins up!
par un voyageur
Publié le 18 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
20 déc. 2021 par Your Hotel Management, Gestion de l’hôtel
Thank you Xavier for your rating!
par un voyageur de CANYON COUNTRY
Publié le 10 nov. 2024
Nothing special
par un voyageur
Publié le 19 août 2024 sur Expedia
This property is not kid friendly at all. It has nothing for little ones. Limited dining and not many options. No night life. It was very clean and nice staff!
Commentaires de Gestion de l’hôtel
26 août 2024 par Your Hotel Management, Gestion de l’hôtel
Dear Melita,Thank you for your feedback. We’re glad you enjoyed our clean facilities and friendly staff. We’re sorry to hear that the family-friendly aspects of your stay didn’t meet your expectations. While our focus is more on a relaxed and luxurious experience, we appreciate your insights and will consider them as we continue to enhance our offerings. We hope to welcome you back in the future.
par un voyageur de Colorado Springs
Publié le 18 août 2024 sur Expedia
The entire staff, from the front desk, baggage, servers, housekeeping, concierge, groundskeepers, EVERYONE, was very friendly, always smiling and seemed genuinely glad to help. The best food is at Rita's Taco House and Latino, but the breakfast buffet at the Beach House and the smoothies at Blended were also good. There were events everyday and Jesus was always around for suggestions and a friendly hello. Concierge Yadi is super sweet and helpful as well, we loved chatting with her. The servers have shifts at all the restaurants and events so you get to know their faces pretty quickly. Shout out to Antonio for being so great. We'd stay at this resort again.
Commentaires de Gestion de l’hôtel
26 août 2024 par Your Hotel Management, Gestion de l’hôtel
Dear Crystal,Thank you for your wonderful review! We're thrilled that our team made such a positive impression on your stay, and that you enjoyed our dining options, especially at Rita's Taco House and Latino. It’s great to hear you had such a memorable experience with Jesús, Yadi, and Antonio. We can’t wait to welcome you back for another stay!Fins up!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Your Hotel Management, Gestion de l’hôtel
Dear Kymberlee:Thank you for your great 4-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!
