Note fondée sur 399 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
Brand new hotel very clean and comfortable I recommend for all couples retreat.Not a party place but a really chill spot.
Commentaires de Gestion de l’hôtel
3 août 2024 par Room divisions Manager, Gestion de l’hôtel
Dear Simon,Thank you for your glowing review! We're delighted you enjoyed our hotel Your feedback helps us improve, and we’ll address this. We hope to welcome you back soon for another great stay. Fins up!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Je conseille à tous margaritaville comme logement pour un voyage! Pendant notre séjour, nous avons été traité comme des reines. Les restaurants sont délicieux, et si vous manquez l’heure à laquelle les restaurants sont ouverts vous pouvez avoir le service à la chambre. Ça paraît que l’hotel est nouvelle, vous avez accès à une application mobile qui permet d’indiquer tout les informations que vous avez besoin. Le foam party du samedi était une super activité!
Commentaires de Gestion de l’hôtel
3 août 2024 par Your Hotel Management, Gestion de l’hôtel
Dear Rosalie,Thank you for your glowing review! We're thrilled you felt like queens during your stay. Our delicious restaurants, convenient room service, and mobile app for all your needs are just some of the ways we aim to make your experience exceptional. We're glad you enjoyed the Saturday foam party too! We hope to welcome you back soon for another fantastic trip.Fins up!
par un voyageur
Publié le 6 déc. 2024
Extremely nice property and very well taken care of
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Room divisions Manager, Gestion de l’hôtel
Dear Chris, Thank you for your excellent 10/10 rating! We hope that Margaritaville Island Reserve Riviera Maya will be your preferred resort for your next visit to Mexico and the Riviera Maya. Fins up!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
¡Fins up David! Gracias por la excelente calificación que nos ha dado. ¡Esperamos darle la bienvenida de nuevo muy pronto!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Dear Richard G, thank you for your review! We will work on improvements. We hope to welcome you back soon! Fins up!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The property is new or remodeled, yet it has no beach access , so no blue clear waters… theirs no night entertainment.. no bars or clubs or shows at night after 9 pm everything is close including food theirs nothing to eat no snack bar, the pools are small, bartender need more experience doing drinks… because they suck drinks are watered down… theirs low staffing so you’ll be waiting hour for drinks or on the day snack bar… also it say is it’s all inclusive but the mini bar in the room doesn’t have anything the resort provides you with points for your stay and you can go to the small store they have and change them for drinks sodas waters chips etc but once you run out theirs no more points you need to pay for the waters, sodas and beer so it’s not all inclusive… theirs only one buffet no variety of food every thing very simple and no gluten free food.. I say save your money and stay somewhere else !! You’ll be bored in this resort honestly… I should have listen to the reviews don’t do the same mistake my husband and I made 🙁😕🙁😕
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Fins'up Maria! Thank you for sharing your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your concerns about beach access, night entertainment, and the all-inclusive offerings, and we appreciate you bringing these issues to our attention.We’re constantly working to improve our services, and your comments about the bar, pools, and food variety are valuable. We’ll be reviewing these areas with our team to see how we can enhance our guests' experiences.We’re also sorry to hear that the mini-bar and snack bar did not meet your expectations. Our goal is to provide a satisfying all-inclusive experience, and we’ll be addressing this with our team.We value your feedback as it helps us to make necessary improvements. If you have any additional suggestions or would like to discuss your experience further, please feel free to reach out to us directly.Thank you for choosing to stay with us, and we hope we can offer you a better experience in the future.Best regards
par un voyageur
Publié le 15 sept. 2024 sur Expedia
people (staff) were amazing but bar closed early and opened up late. & no beach access
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Fins'up Rosa Isela! Thank you for your feedback. We're thrilled to hear that you found our staff amazing—your kind words mean a lot to us. We're sorry to hear that the bar hours and lack of beach access did not meet your expectations. We appreciate your input and will use it to improve our services. If there's anything specific you'd like to see changed, please let us know. We hope to have the chance to welcome you back and offer a better experience in the future.Best regards
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Dear Alexis, Thank you for your rate.We hope to welcome you back soon.Fins up!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Everything was beautiful
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Dear Deanna, thank you for your rate.We hope to welcome you back soon! Fins up!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Margaritaville was the best experience ever. It was very relaxing, quiet and overall a great experience. We had some resort credits and wanted to use them for the spa and it was a big ordeal, that would be the only hiccup I had. Overall it was a great stay and we still got spa services and the spa staff was amazing. 🤗 8.5/10
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Room divisions Manager, Gestion de l’hôtel
Fins'up Safiyaah! Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed your stay at Margaritaville and found it relaxing and quiet. It’s wonderful to know that you had a great overall experience and that our spa team was able to provide excellent service.We sincerely apologize for the inconvenience you encountered with using your resort credits for the spa. Your feedback is invaluable, and we will certainly look into this matter to ensure a smoother process in the future.Thank you again for choosing us and for your thoughtful review. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,
