Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Location inaccurate on VRBO
Publié le 12 janv. 2025 sur HomeAwayAs a previous reviewer mentioned, the location of the pin on VRBO for this place is not accurate. It shows as in the village of Puerto Morelos near the beach, but it's west on the other side of the highway in a condo community.Other than that, it is a nice little place that comfortably sleeps 6 (not 8) people. The 4th "bedroom" is a laundry room with a futon that we struggled to get open properly and was very uncomfortable.If you have a group of 6 or fewer and are fine being a 10-15 minute drive from town/beach, then this place is a decent value. It's clean and bright and steps from the pool.
Commentaires de Gestion de l’hôtel
13 janv. 2025 par VrboOwner, Gestion de l’hôtel
Thank you for your review and for taking the time to share your experience. We’re glad to hear you appreciated the cleanliness, brightness, and proximity to the pool. We also value your feedback regarding the location and the fourth bedroom.
Regarding the location, we were made aware of the discrepancy in the map pin a few weeks before your arrival, thanks to your communication. While the listing description clearly states that the house is 3.5 km from the beach and a 7-minute drive, we understand how the inaccurate map placement may have caused some confusion. Despite our efforts to address this with Vrbo (we’ve contacted them more than four times), the issue persists, and we apologize for any inconvenience this caused.
As for the fourth bedroom, as described in the listing, it features a double futon and an additional pull-out bed. We’re sorry to hear that the futon was not as comfortable as expected and that you experienced difficulty setting it up. We appreciate your feedback and will continue to refine the guest experience.
Thank you again for sharing your thoughts. We hope you enjoyed your stay overall and found value in the property’s features.
par un voyageur
Publié le 27 nov. 2024 sur HomeAway
par un voyageur de USA
A 10 minute drive to the beach
Publié le 20 nov. 2024 sur HomeAwayThe house was nice, it worked for our needs. The location is actually 1 mile / 2 km to the west of Highway 307. And about 3 miles / 5-6 km from the sea. A car is a requirement. The GPS could not find the property and we had to ask a lot of people to direct us. The location of the house on the booking map is about 6 km to the west of the actual location. The neighborhood is Palma Grand, it was quiet and secure with 24 hour gate guard. And Nice neighbors from Chicago, IL.
The kitchen is missing an assortment of small and sharp cutting knives, no cutting board, the teflon pans are all old and very scratched and peeling ( i do not want to eat peeling teflon ). One air conditioner in one bedroom is broken, There were not any instructions about where the community trash cans are, about having a plastic resident card in the car, or about taking a small yellow cone with the house number on it to the pool.
par un voyageur
Palma Grande
Publié le 23 mars 2023 sur HomeAwayWe had a two week stay at Palma Grande. We found the accommodations very clean. The person we were dealing with (Moises) was always very prompt in his replies to any concerns we had as a group. I would recommend this property to others. Short cab rides to the beach and also short cab rides to the grocery store as well as local restaurants. We had a great time staying there.
par un voyageur
Great place to stay in a cozy neighborhood.
Publié le 1 janv. 2023 sur HomeAwayWhen we arrived we were greeted at the gate and it was swift to get settled in the complex. The condo had everything we needed and we were happy with what was provided. The listing does make it look a bit bigger than it was but we were there to enjoy the community and the area and really only needed a place to eat, sleep and shower. The AC was in each room and I slept well on the beds. The backyard was full if cute little lizards and a nice hammock for reading in. Moises was very helpful with any questions we had and even connected us to his friend Danny if we had any further questions.
par un voyageur
Beautiful house
Publié le 11 mars 2022 sur HomeAwayThis house has nothing to complain about. I’m not a picky person but I can really say that this house exceeded my expectations. The house is exactly as the pictures. Important things that matter to us were great; air conditioning in each room was great. Beds were nice and firm and the 3 bathrooms were very good for a group of 7 people. I loved the close community and felt very safe. I did not know I could not park on the street. Since I was driving a 16 passenger van it was easier to park on the street. The guards made me aware of it immediately. Can’t complain about following rules, that’s how nice places stay nice. The host and his property manager were always available. We will definitely rebook this property
Esta casa no tiene ningúna queja. No soy una persona quisquillosa pero puedo decir honestamente que esta casa superó mis expectativas. La casa está exactamente como se ven las fotos. Los detalles que nos importan futón excelentes; el aire acondicionado en cada cuarto funcionan muy bien, las camas estaban firmes y los 3 bańos fueron muy útiles para un grupo de 7 personas. Me encanto la comunidad cerrada, nos sentimos muy seguros. No sabía que no se podía estacionar en la calle. Estaba manejando una camioneta de 16 pasajeros, se me hacía más fácil estacionarla enfrente de la casa. Los guardias me lo comunicaron inmediatamente. No me quejo que las reglas fueron ejercidas. Así es como lo lugares bonitos permanecen bonitos. El anfitrión de la propiedad siempre estuvo al pendiente con excelente comunicación. En definitiva nos quedaremos en esta propiedad en el futuro.
par un voyageur
Overall thoughts
Publié le 19 févr. 2020 sur HomeAwayOur entire experience in renting this property was in a Word - terrific! The simplicity of dealing with vrbo was great and the ability to speak with the property owner at any time enhanced our confidence in renting. When we arrived we were impressed that everything shared on the vrbo site and everything shared by the owner was complete, accurate, and true.
The location is great; a very secure and well managed security system, beginning with the personnel in the security hut, and extending to their courteous nature as they walked about the area throughout the day and evening.
The location is very satisfactory; again in a very secure location and we always felt comfortable walking from the house to the centre of the city, and on the buses to the town square at the beach side; Puerto Morelos is a very friendly place to vacation; the people are wonderful.
Also easy to get to Playa to have some different experiences; we did not drive anywhere - we took colectivos and cabs; and rarely cabs; we found this robe a great way to interact with the local people.
We had a minor situation to resolve while there, and a call to the property owner was returned within minutes and the situation resolved within a few minutes after that. The property owner, Moises, has wonderful customer service skills and attitude.
Staying at this property was very satisfying for us and in our 3 weeks there we have only positive things to say about it, the owner, the support people, security, and the location.
We recommend this property to families, empty nesters, anyone looking for a peaceful and relaxing vacation.
Commentaires de Gestion de l’hôtel
3 avr. 2020 par VrboOwner, Gestion de l’hôtel
Dear Paul
Thank you very very much for your review, you always welcome
Moises
par un voyageur
A lovely house
Publié le 15 août 2019 sur HomeAwayThe house is luxury and very well decorated. The swimmingpool is nearby and often are there no other guests. It is a safe neigbourhoud. And when you have a question at the property manager he answered directly. So it is a house where you will have a super holiday. We come back!