Note fondée sur 141 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Great property! The bar in the check-in lobby made amazing drinks and always had great bartenders with friendly smiles. Everything was super clean, and all the staff was great.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for your fantastic review! We're thrilled you enjoyed the property and had a great experience at the Preferred Club bar. It's wonderful to hear our bartenders and staff made your stay even more enjoyable. We look forward to welcoming you back for another outstanding visit!Best regards,eConcierge
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Regret choosing this resort for my honeymoon. Sheets, sink and swim out were dirty. Didn't have the vegan options as stated on the menu. However, Miguel the chef at the steakhouse was amazing.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Customer Service Team, Gestion de l’hôtel
Dear Mrs. Coney,Thank you for taking the time to rate your experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable as we continuously strive to improve our services and provide exceptional experiences for our guests. We genuinely appreciate your input and hope to have the opportunity to welcome you back in the future for a more positive experience. Warm regards,
par un voyageur
Publié le 24 août 2024 sur Expedia
Great property with a super friendly and attentive staff.
Commentaires de Gestion de l’hôtel
24 août 2024 par Customer Service Team, Gestion de l’hôtel
Dear Ms. Candace,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future.Warm regards.
par un voyageur
Publié le 10 août 2024 sur Expedia
Property and service was amazing
Commentaires de Gestion de l’hôtel
12 août 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Not enough food options in the secret side as well as not enough dancing options or entertainment on this side . We also believe we had bed bugs as we got all bit all over the body .
Commentaires de Gestion de l’hôtel
26 juill. 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience, and we want to address your concerns promptly:We apologize if the dining and entertainment options on the Secrets side did not meet your expectations. We strive to provide a wide range of options for all our guests and will take your feedback into consideration as we continue to improve our offering.We take reports of bed bugs very seriously and have a strict protocol in place to address any such concerns. Please reach out to us directly with more details about your stay so that we can investigate this matter thoroughly. Your comfort and safety are our top priorities.We appreciate your feedback and are committed to ensuring a better experience for all our guests. Please feel free to contact our customer service team if you have any further concerns or need assistance. Thank you for bringing this to our attention.Best regards,eConcierge
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
par un voyageur de Parkland
Publié le 21 juill. 2024 sur Expedia
Great resort for adults only. Highly recommend secrets pool and restaurant area. Top notch and great staff!
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Customer Service Team, Gestion de l’hôtel
Dear Adolf,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par eConcierge, Gestion de l’hôtel
Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge
