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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Amber Room
View from room
Private beach, white sand
Sapphire, 2 Bedrooms | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Laundry

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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Exterior

GR Solaris Cancun & Spa - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (3838)
The price is CA $398
per night
CA $502 total
includes taxes & fees
6 Mar - 7 Mar
GR Solaris Cancun & Spa - All Inclusive

About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 11 min drive
  • Puerto Morelos Beach - 14 min drive
  • Puerto Morelos Town Square - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Shopping
  • Hot tub
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 27 2024 to January 31 2025 (dates subject to change):
  • Tennis courts

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 966 out of 1742 reviews
Rating 8 - Good. 383 out of 1742 reviews
Rating 6 - Okay. 179 out of 1742 reviews
Rating 4 - Poor. 102 out of 1742 reviews
Rating 2 - Terrible. 112 out of 1742 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheldon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very family oriented. Only complaints would be the need for more cabanas, rules to combat people reserving cabanas and not using them, and the pool was closed for the majority of our stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensira treated our family like royalty. The food was delicious, the pools were refreshing and fun, and the service was beyond friendly and accommodating. I traveled with my 5-year-old and 9-year-old and they had so much fun, they have been thanking me every day since we got home for this vacation. My daughter and I had spa services while my son was in the kids club, which was a special treat. And the shows were simply amazing! Tip: get up early to pick your favorite beach chair for the day, but don't be greedy - if you don't need all of the chairs, leave them for other families!
Stayed 4 nights in Feb 2025

4/10 Poor

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS RESORT! My husband and I travel frequently. Sensira has to be the worst resort we have ever stayed at! The front desk staff were inattentive and lazy. We had an Amber suite which comes with butler service. The front desk never introduced us to our butler, I seeker him out myself on the second day of our stay. On the day we arrived, our jacuzzi tub leaked about an inch of water into our room and flooded our balcony. The front desk said "it could be fixed." Well, about 4 hours later and no update, I approached the front desk and got a new room because "it could not be fixed." Just not sure why we had to wait 4 hours for a result if there was another room to move into. Throughout the remainder of our stay, we encountered several issues in our room including a broken hair dryer, a broken iron, a broken safe, and the electrical outlet did not work at the bathroom vanity. The pool with the swim up bar was closed almost our entire stay for "repairs." When it did open, there was no bar service at the swim up bar for unknown reason. If you do choose to stay here, plan of waking up at 6am, or earlier, to reserve pool/ beach chairs. I have never stayed at a resort where there were not enough chairs for their guests. If you do choose to stay here and have kids, there truly is an abundance of activities for the kids. However, please respect the "Adult only" areas of the resort, unlike several families we encountered on our trip and the staff does nothing about it.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and staff, they are attentive and knowledgeable.
Stayed 1 night in Feb 2025

8/10 Good

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool is cold due to poor hotel design. Main pool was out of order
Stayed 6 nights in Feb 2025

10/10 Excellent

Anahi, Concord

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Ruscita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Luxurious and Romantic Getaway! Our stay at this resort was nothing short of incredible! From the moment we arrived, we were welcomed with warm hospitality that made us feel right at home. The service was exceptional—we truly felt like we made friends with the staff, who went above and beyond to ensure we had a perfect experience. The food was a highlight, with the steakhouse standing out as our absolute favorite. Every meal was delicious, and the variety of dining options kept things exciting. While the restaurant décor felt a bit gimmicky at times, the overall ambiance of the resort was upscale and well-maintained, making for a luxurious experience. Our room was spacious, comfortable, and ideal for us as a couple. Even though there were families at the resort, we found plenty of opportunities to enjoy peaceful moments together. The adults-only pool was a fantastic addition, offering a relaxing retreat. And the cabanas—absolute must-haves! We made it a point to wake up early to secure one, and watching the sunrise together from there was one of the most memorable moments of our trip. The only downside was the road leading up to the resort, which had quite a few potholes. However, once we arrived, the resort itself was pristine and beautifully maintained. Overall, this was a dream vacation, and we would absolutely return. Highly recommend for couples looking for a mix of romance, relaxation, and top-notch service!
Stayed 5 nights in Feb 2025

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I typically vacation in Cancun at an adults only 5-star resort. This year we decided to take the kids [17, 8, & 4]. You cannot compare the two vacations and/or resorts! This is a family resort and should be rated as one. This is not a 5 star, adults only, luxury property. My kids absolutely loved this place, and we have no complaints. It was clean, the staff was great, and the food was very good. The kids loved to pools, zip line, beach, trampoline area, kids club, and ice cream! We plan to return in 2 years...we need an adult only vacation first! I highly recommend this property but do not go into this with the same mindset you would for an adult only luxury vacation.
Stayed 5 nights in Feb 2025

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really kind, really helpful. They were able to accommodate and fix any problems that we had.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lance A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very family friendly. Staff works extremely hard. Dinner always took a long time at restaurants, but was good.
Stayed 6 nights in Feb 2025

8/10 Good

Kim Aenna Rapinan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities
There are lots of pros and cons with this property. The first thing I will say for anyone looking to book this place, if you don't have kids DO NOT BOOK this place. Some pros: the restaurants (4 total not including the buffet) are good. Definitely not authentic but catered towards tourists (which makes sense). The beds are very comfortable, the rooms are good sizes and the pools are very nice. However, some cons (more cons than pros). If you are a beach gal (I am) then this is also not the place for you. The ocean is very difficult to swim in there is lots of seaweed and plastic (SO much, it's sad). Also, there is NOT enough beach chairs and cabanas, not only this, the beach chairs are horrible, definitely need to be replaced. One thing that also was a bummer was the fact that for lunch there are only two places to eat, the buffet and a shack outside (long wait times). Further, the adult side has No music (it's silent) which was so odd for us. I will say for kids there are a lot of activities and they all seemed to be having a blast (they had music). I will also note that our room had loud A/C and the water smelled like a hot spring (my friends did not have this issue). All in all this resort was okay, I would probably not come back, but if you have kids it might be the place for you. Side Note: the staff was amazing!!
Stayed 7 nights in Feb 2025

8/10 Good

Wen Xin

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Was good!
Stayed 3 nights in Feb 2025

8/10 Good

Kaveh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, we initially encountered a somewhat dismissive attitude from reception, but the rest of the staff was friendly and accommodating. The resort is ideal for families, offering a daycare, nightly events like magic shows and music, as well as various activities including a trampoline room, movie theater, table football, air hockey, ziplining, and mini golf. For meals, there are three restaurants, plus a buffet that changes often enough to make it unnecessary to visit the others for short stays. There's also a snack bar by the beach (though orders can take up to an hour), a tea shop, ice cream stand, and two bars. A snack bar near the trampoline area serves finger foods in the evenings. However, I had two negative experiences: stomach issues after eating a medium-rare steak at La Tentazione, and poor quality food at Galerie Des Sens, which was greasy and tasteless. The rest of the resort’s food was excellent. A major issue was with Expedia, as we booked an "ocean view" room, but upon arrival, it wasn’t confirmed in our reservation, and the room didn’t match our expectations. The room itself was cozy with great privacy and a lovely evening breeze, though the shower had weak water flow and took time to heat up. The cleaning crew was exceptional and kind, so make sure to tip them. Overall, it was a pleasant stay, despite a few issues, and might do this again.
Stayed 6 nights in Feb 2025

8/10 Good

TIMOTHY

Travelled with partner
Liked: Amenities, property conditions & facilities
Front desk wasnt friendly or helpful at all
Stayed 4 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

6/10 Okay

Stephenie

Liked: Cleanliness, staff & service
We were not aware that there was going to be so many kids at this resort. I heard screaming kids from 5am-10pm.
Stayed 6 nights in Feb 2025

10/10 Excellent

Kacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensira Resort is definitely home away from home. I love everything about this resort. The staff was a delight to be around. They were really friendly and helpful. The food was was lovely. Great options. The drinks were also good. I would be back to stay at this resort.
Stayed 3 nights in Feb 2025

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

4/10 Poor

travis michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
One of the pools was shutdown on second day and remained out of service for remainder of our 7 day stay. You have to get up at 630 am to even get a chair anywhere and earlier if u want a decent spot. Pool bar wasn’t open our whole trip. Poolside food was always cold. Seemed under serviced everywhere. The road in will throw your back out. It is kid friendly but there’s waaay too many kids to relax. We have stayed at multiple resorts in Mx that are kid friendly but this is over the top. The room itself was nice. The restaurants had good food. Buffet was dirty, kids touching food on trays, servers moving food without gloves, cold food. If you’re taking kids and it’s all about the kids this might be your place. I don’t mind kids but didn’t bring any and this was worst of probably 8 resorts I’ve stayed at in Mx. adult only bar was nice. Beach was small and would give it at 4/10. Won’t return myself but if u have kids and you don’t care to relax yourself , it’s probably great.
Stayed 7 nights in Feb 2025

8/10 Good

Scott Edward

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Jenna

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very much for families and children under the age of 10. A lot of kids lol buffet was great, restaurants were fine, cocktails were okay. The staff were lovely. But ya definitely for kids! Diego was the valet man/brings you to your room and he was excellent. Great energy about him and super nice.
Stayed 8 nights in Feb 2025

10/10 Excellent

Keion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent resort. Highly recommend
Stayed 3 nights in Feb 2025

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Staff & service
Pros: small resort so everything was close and accessible - multiple options for kids, IE kids pool, trampoline, etc Cons: extremely under staffed. Check in day I had to wait multiple times for help. Rooms didn’t get cleaned until late in the day. -mini fridge should’ve been restocked daily, only restocked once in a week -food is sub par, buffet food didn’t look fresh and is the only option for breakfast/lunch -3 dinner options, food was just okay Requested crib when booking, followed up 3 times arrival date and finally a fourth to tell them it was too late in the day. The crib was never delivered, my daughter slept with us all week. Overall, unfortunately I wouldn’t recommend it return.
Stayed 4 nights in Feb 2025