Note fondée sur 1 066 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
Amazing place
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Dear Alfredo, , Gestion de l’hôtel
Thank you very much for taking the time to qualify our resort and service on this media.Based on your review, we are glad to determine that this visit to our resort was enjoyable.It will be a great pleasure to have you back at our resort soon.Cordially, El Cid Resorts.
par un voyageur
Publié le 19 août 2024 sur Expedia
La playa no es muy bonita
Commentaires de Gestion de l’hôtel
19 août 2024 par Estimada Laura, , Gestion de l’hôtel
A nombre de todo nuestro personal nos gustaría darle las gracias por compartir su valoración par nuestras instalaciones por medio de esta plataforma.Nos llena de alegría el concluir que su estadía en nuestro complejo ha sido placentera, no obstante, comprendemos su consternación con relación a las condiciones de nuestra playa podemos asegurarle que continuamos trabajando en las mejoras y correcciones que los pasados huracanes y tormentas, al igual que, los efectos que la ola de sargazo han dejado en nuestras costas.Esperamos que su regreso a El Cid sea muy pronto.Cordialmente, El Cid Resorts.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Dear Halmir, , Gestion de l’hôtel
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.
par un voyageur de Langley
Publié le 17 août 2024 sur Expedia
My whole week staying here was terrible because of mosquito bites. Even inside my room there were many mosquitos. I got bitten all over my body everyday. So itchy & painful. I wouldn’t come back here.
Commentaires de Gestion de l’hôtel
21 août 2024 par Dear Sun,, Gestion de l’hôtel
Thank you very much for sharing your evaluation of our facilities in relation to this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge in order to work on the action plans to improve and regain the quality service that characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
par un voyageur
Publié le 16 août 2024 sur Expedia
Our staying at the resort was excellent!!! We loved everything about the resort, the food, the room, the gym…
Commentaires de Gestion de l’hôtel
17 août 2024 par Dear Octavian, , Gestion de l’hôtel
I would like to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience and we look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
par un voyageur de brooklyn
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Dear Mr. Sui, , Gestion de l’hôtel
Thank you very much for your recent evaluation on this website.We are pleased to identify that this visit to our facilities has fulfilled all your expectations and we hope to have the opportunity to serve you again soon.Cordially, El Cid Resorts.
par un voyageur
Publié le 15 août 2024 sur Expedia
Love all the pool options but I wish the pools was kept cooler.. it didn’t feel refreshing as by midday it was just as hot in the water as outside!! Everyone was super nice and food options were fantastic, drinks were delicious and massage I had at the spa was the best ever!!!
Commentaires de Gestion de l’hôtel
16 août 2024 par Dear Diana, , Gestion de l’hôtel
Thank you very much for choosing us as your vacation spot and sharing your experience with us.We are very glad to conclude in your comments that this visit to our complex has been pleasant, nonetheless, we are sorry to hear that the weather has affected your time at our pools.We hope to have the opportunity to welcome you again soon.Kind regards, El Cid Resorts.
par un voyageur
Publié le 15 août 2024 sur Expedia
Amazing property too bad there’s a seaweed from May-Aug but there’s nothing they can do about it. Everything else was amazing I wish I could stay for a month 💕
Commentaires de Gestion de l’hôtel
15 août 2024 par Dear Zorana,, Gestion de l’hôtel
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at our resort was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.
par un voyageur de Rancho Cordova
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Dear Nahid Sultana, , Gestion de l’hôtel
What a great pleasure to have the opportunity to receive your review for our resort on this platform.As far as we can determine on this excellent score that this stay with us was enjoyable and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
par un voyageur
Publié le 14 août 2024 sur Expedia
Everything was amazing
Commentaires de Gestion de l’hôtel
15 août 2024 par Dear Mayra, , Gestion de l’hôtel
First of all, we would like to thank you for your time to qualify our service and facilities on this media.We are happy to identify on your comments that this visit to our facilities was totally pleasant and we will be glad to serve you again soon.Warm regards, El Cid Resorts.
