Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 Service et personnel
4,1 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Off the beaten path
Publié le 18 mai 2022 sur HotelsWhen arriving even though I arrived late in coming to the front office the next morning to check in unfortunately didn’t really get a warm welcome and we did not get any instructions on how the amenities work for the property; that we had amenities at another hotel; how does that work hours of operation anything like that.
When working with the concierge even though they were super nice in person unfortunately dropped the ball on a few things. I specifically asked for certain groceries didn’t get all the items that I requested on the first day had to remind them that they missed items on the grocery list. Also asked for wash cloths as soon as we arrived we never received them.
The amenities including the pools unfortunately were extremely ice cold and we couldn’t enjoy them. We had to drive into the city to enjoy better amenities at other locations that had heated pools and warmer beaches.
Even arriving here we should’ve gotten better instructions knowing that the property is on a dirt road that is 6 miles away from the main road and dirt meaning you need a four-wheel-truck to get through all of the unpaved roads. It’s not recommended to drive a regular car through this because you will destroy your shocks and strutters.
Upon the first day here after using the sink in the kitchen unfortunately there is some type of leak that is going on underneath which is creating a pool of brown liquid all over the kitchen. Just not the best experience for the type of money you pay
Commentaires de Gestion de l’hôtel
18 mai 2022 par Carmen Canez, Gestion de l’hôtel
Hello Mrs. Cambria, good morning! Thank you for your feedback. Kind Regards!
par un voyageur
Avoid this property if stormy weather is forecaste
Publié le 3 janv. 2022 sur HotelsThe condo is very modern and has a fabulous ocean view. The condo appears to be a great value for a comparable 2br ocean front condo equivalent in the US and the staff seems to be very caring.
The bad side is that the location is about 10 miles down a dirt road that was flooded during our stay. Luckily, we had four wheel drive or else we would have been stuck in the mud as was the case with at least a half dozen people that we passed on the way home to the condo. If it doesn’t rain, you should be fine.
My biggest concern is with the cheap construction of the building. During our stay we experienced a windy winter storm and it destroyed much of the cheap glass that they used in the lobby and some guest rooms. There was broken glass and large chucks of drywall and roofing material everywhere. I have lived in an oceanfront condo and I know the hurricane proof glass that you should have on an oceanfront condo is nowhere in this unit. The roofs and walls were completely blown out in several places by a moderately windy winter storm. If this unit gets hit by a hurricane, I’m rather certain it will be destroyed. I was also surprised that no one from the condo bothered to check up on us after the storm considering the dire conditions at the condo.
Commentaires de Gestion de l’hôtel
21 janv. 2022 par Alma Rosa, Gestion de l’hôtel
Hi, Thank you for your comments,
We were surprise since it does not rain here as bad as it was the last storm, but defenitely we will verify about the window glasses so this wont happen again,
We hope to see you soon!
Regards
par un voyageur
Publié le 17 sept. 2021 sur Expedia
par un voyageur
Publié le 25 avr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2021 par Abel, Gestion de l’hôtel
Thank you for your review!
Gracias por su comentario!
par un voyageur
Publié le 22 mars 2021 sur Expedia
El lugar nos fue entregado limpio y ordenado, esta muy cuidado y muy elegante, buen precio, buen trato de la administradora (Carmen) siempre al pendiente de que podiamos necesitar, el lugar me gustó mucho por que esta muy reservado ya que no esta cerca del centro ni las playas mas pobladas, las albercas excelentes, limpias y algunas con agua caliente, la vista del condominio hermosa, lo unico que recomendaria seria que hubiese algun restaurante en el hotel o tiende de conveniencia, por que para comer o comprar mandado teniamos que ir hasta el centro (25 minutos) o al hotel Mayan (5 minutos) pero en el Mayan los precios son elevados, por cierto el hospedaje al Encanto Living da acceso a las albercas y otras atracciones del Mayan. En general yo definitivamente si me volveria a hospedar en Encanto Living.
Gracias!
Raul Hernandez
Commentaires de Gestion de l’hôtel
27 mars 2021 par Carmen Canez, Gestion de l’hôtel
Hola Sr. Raul, buenas tardes!! Muchas gracias por su mensaje, por haber escogido Kivoya como su lugar de estancia, Encanto Living y Luna Blanca son mis favoritos. Gracias por sus comentarios, estaremos para servirle, los esperamos pronto nuevamente. Saludos!! Carmen Cañez
par un voyageur
Paradise in Puerto Peñasco
Publié le 2 janv. 2021 sur HotelsAmazing stay ! Like a magical balcony where you can see wonderful sunrises , sunsets and moon setting by the sea . Just this would make it worthy . We went by the end of November and the weather was vey pleasant . The apartment is huge , nice as is the entire Encanto Living . We talked to the management informing some small issues that did not bother us much and I am sure it’s fixed by now . We choose this apartment because is located on a distant beach ( 30 min from downtown) still very calm . We loved , recommend and for sure , will go back again.
par un voyageur de Nogales, Az
Publié le 16 oct. 2020 sur Expedia
The condo had a beautiful view!!! Lots of room to socially distance!!! The beach is pretty isolated, so there were not too many vendors. Mattress in master bedroom should be replaced, and the sinks in the master bedroom bathroom go down really slow. Other than that we had a beautiful and relaxing vacation!!! We will be going back for sures!!!
PS Make sure you take enough ice, because it's $4 per bag at the resort!!!
Commentaires de Gestion de l’hôtel
22 oct. 2020 par Carmen Canez, Gestion de l’hôtel
Hello Mr. Ralph, good morning!! Thank you very much for choosing Kivoya. We hope we can see you back very soon. Kind regards
par un voyageur
Family oriented
Publié le 8 oct. 2020 sur HotelsThe staff is friendly.
Facilities are very well maintained.
We had lots of fun. Will be back again.
Commentaires de Gestion de l’hôtel
9 oct. 2020 par Carmen Canez, Gestion de l’hôtel
Hello Hector, good morning!! Thank you for choosing Kivoya Rentals. Very happy to hear you had a great time. Hope we can see you back very soon. Sincerely
par un voyageur
Publié le 8 sept. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2020 par Carmen Canez, Gestion de l’hôtel
Hello Mr. Ricardo, good morning!! Thank you for choosing Kivoya Rentals. Hope you had a great time. Hope we can see you back soon. Sincerely
par un voyageur
Nice Place
Publié le 7 janv. 2020 sur HotelsOutstanding
Commentaires de Gestion de l’hôtel
1 févr. 2020 par Kivoya Team, Gestion de l’hôtel
Thank you for your review!
