Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great property!
Publié le 10 sept. 2024 sur HomeAwayOverall a great stay! The house was great along with the host and Oceano rentals were exceptional! The only downside was the beach was not the best. The beach was very clean and close but there was so many rocks it was hard to enjoy the water.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hello Aubrey,
Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay and found both the house and our team at Oceano Rentals exceptional. I appreciate your feedback about the beach; we strive to provide a great experience, and we'll certainly take your comments into account.
We hope to welcome you back soon for another great stay!
Warm regards,
Chuck
par un voyageur
Great house, ok beach
Publié le 26 juill. 2024 sur HomeAwayGreat house. Plenty of room for 5 plus 2 dogs. Spacious kitchen, good layout, perfect walled in yard. The beach is all rock. Not good for swimming or floating. But perfect for ones who love to explore those bountiful tide pools. There is probably 40 feet of rock in front of you and a mile of it on both sides. We had the Las Conchas security called on us twice during our stay. Them telling us it was a beachfront neighbor complaining about our very standard Coleman 10x10 shade sloth set up on the public beach. They told us to move it “30 feet down” or we’ll take it down for you. We felt bullied but did as that said because we didn’t want any trouble in Mexico.
I wouldn’t stay here again. Great house tho.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par VrboOwner, Gestion de l’hôtel
Dear Kristin,
Thank you for your feedback. We're glad you found the house spacious and enjoyed the walled yard and kitchen layout. We're sorry to hear about the challenges you faced with the rocky beach and the issue with the shade setup. We understand how frustrating it can be to deal with unexpected issues during your stay. Your experience with the local security and the beachfront situation is not what we strive for our guests to encounter, and we appreciate you bringing it to our attention. We will look into this matter to ensure future guests have a smoother experience.
While we're disappointed to hear you wouldn't stay again, we appreciate your compliments about the house. If you ever decide to give us another chance, we'd be happy to assist in finding a property that better suits your preferences.
Best regards,
Chuck
par un voyageur
You get what you pay for
Publié le 22 juill. 2024 sur HomeAwayThis was by far the cheapest home in Las Conchas, which should definitely be taken into consideration. There is a lot wrong with the home that I hope they will fix for the next person. The washer doesn't work, the water doesn't come out but it does spin. The dishwasher has a broken handle and is hard to open. There is an ice machine but its missing the catch tray so all the ice falls into the water. There is a coffee machine but no filters, but the Keurig works. There are many things in the kitchen but it is all kind if useless. For example, there are two muffin tins, a bunch of casserole dishes, and most of the dinnerware is cracked or chipping. There aren't any potholders so I used a kitchen towel. The pans are teflon and are scratched and the finish is chipping. The couch is dirty and worn down and in the listing it looks clean and comfy. The living room TV doesn't connect to the internet, and the HDMI doesn't work for my Nintendo Switch. The sliding door is hard to open and close and fell off the track many times. The outdoor kitchen doesn't work. The big tub in the primary bathroom (a big reason we booked this place) doesn't drain properly and backs up into the shower flooding the whole bathroom. The alarm system will go off randomly.
The beds are comfy. I asked for more towels and they brought them in 30 min. Emergency maintenance was very quick. This place is okay on a budget. I have way more to say but am at the character limit.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Robby,
Thank you for sharing your detailed feedback. I’m truly sorry to hear about the issues you encountered during your stay. As the owner, I am very disappointed that these problems affected your experience.
Washer: We have scheduled a maintenance team to repair or replace the washer immediately.
Dishwasher: The broken handle will be fixed, ensuring it is easy to open and close.
Ice Machine: We will replace the missing catch tray to ensure the ice is collected properly.
Kitchen Supplies: We will restock the coffee machine with filters and replace any damaged kitchenware. The scratched pans and missing potholders will be addressed.
Couch: We are arranging a professional cleaning service for the couch, and will consider replacing it if necessary.
Living Room TV: The issue with the TV connectivity and HDMI port will be investigated and fixed.
Sliding Door: The sliding door will be repaired to ensure it operates smoothly.
Outdoor Kitchen: We will repair the outdoor kitchen to make it functional again.
Primary Bathroom Tub: The drainage issue in the tub will be resolved to prevent any future flooding.
Alarm System: We will check the alarm system to ensure it does not go off randomly.
I sincerely apologize for these inconveniences. To make it right, I would like to offer you two free nights on your next stay. I hope this will give us the opportunity to provide you with the experience you initially expected.
Thank you for bringing these issues to our attention. We value your feedback and are committed to making the necessary improvements. Please contact us to arrange your complimentary stay.
Warm regards,
Chuck
par un voyageur
Not so hidden gem
Publié le 16 juill. 2024 sur HomeAwayLoved the property. The entire home was beautiful and steps away from the beach. Would highly recommend.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Mayra,
Thank you so much for your kind words! I'm delighted to hear you loved the property and its proximity to the beach. Your recommendation means a lot to us. Looking forward to hosting you again!
Best,
Chuck
par un voyageur
Amazing.
Publié le 4 juill. 2024 sur HomeAwayIt was.
So easy to find the beach nearby. The house was so comfortable. We just loved it.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Dear Krystle,
Thank you for your lovely review! We're delighted to hear that you found the beach nearby and that the house was comfortable for you. It's always our goal to provide a relaxing and enjoyable experience for our guests. We're glad you loved your stay and hope to welcome you back soon!
Warm regards,
Chuck
par un voyageur
Great stay!
Publié le 5 mars 2024 sur HomeAwayBeautiful home with a fully stocked kitchen!
par un voyageur
Great experience
Publié le 25 oct. 2023 sur HomeAwayFirst time visiting las conchas puerto peñasco and was great experience. The house was not to far from the beach walking distance. The house definitely felt like at home . The rooms were clean and the outdoor of the house as very cozy.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par VrboOwner, Gestion de l’hôtel
We are very happy that we were able to help make your first trip to Rocky Point a smooth and fun experience. Hope to see you on your next adventure to Puerto Penasco!
par un voyageur
Loved this place
Publié le 17 juin 2023 sur HomeAwayThe house was beautiful. You can see the beach from your deck. Access to the beach is so close, it’s perfect for a nice relaxing vacation. Very quiet property. We had an amazing trip. Thank you
Commentaires de Gestion de l’hôtel
23 août 2023 par VrboOwner, Gestion de l’hôtel
Im glad you loved it!
par un voyageur
Publié le 31 déc. 2022
Very well appointed property with the best equipped kitchen of any vacation rental I've stayed in. Responsiveness from Oceano Rentals (management) was stellar, both prior to our arrival and during our stay.
par un voyageur
Birthday Trip
Publié le 10 avr. 2022 sur HomeAwayThe property was great. Large spaces to spread out. Backyard and kitchen were awesome. The master bed was the best part of the house. Very comfy and had restful nights.
There’s was a small hiccup at the end of our stay with one of the bathrooms backing up. Management offered to move us but opted to stay since we were leaving the next morning.