Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bad experience
Publié le 6 sept. 2024 sur HomeAwayHouse was ok, little far(20 miles) from main city. No direct access to the beach, had to go through empty lot.We were fine with it as our goal was to spend quality time with our friends and family which we did until the power went off(Low power so no AC or dim lights or fans running as well as stove not working). Called owner and they sent some one who did not know how to fix the issue. Asked around other houses and they all had power. Owner offered to give us another house which was 30 min away which we did not accept as we have to pack everything and unpack for a stay which is less then 24hours. We explained the same but owner refused to refund us the money because she offered a alternative place. Others might be ok with alternative option but for our group it was not worth it but definitely a disappointing experience for us as we expected a better service in terms of refund. This is our 11th year visiting Rocky point and we had good experiences with other VRBO's.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par VrboOwner, Gestion de l’hôtel
As hosts we try our best to make every guests stay, memorable. Our reviews speak to that. On the last day of their stay Sunday we received a message that something was wrong with the power, that they still had power, but not enough to run the AC's. Anita was supposed to call us back in one hour if it did not improve. Two hours later,her husband called screaming for us to come and fix it. We immediately put a call into CFE our electric company for a service call. But we are in Mexico and it was a Sunday Afternoon. One of the owners my husband went out to double check that it wasn't something simple. He tried to explain to Anita's husband that we had put in a service call, but here in Mexico we are not allowed to Open the Meter Box, it has to CFE person only. He tried to explain that he didn't feel that CFE would come out till Monday. We offered them an extra day stay, which we understand they couldn't stay, and to move their group to a Beachfront home we had available 20 minutes away. All this time the husband was berating and yelling at one of the owners. They decided to pack up and leave. I called into VRBO and let them know that we would no longer Welcome this group to any of the 15 properties, we manage. This was out of our control, we tried to remedy the situation, with reasonable ideas & was met with hostility. The report was the meter failed and CFE had to put a new meter. We go up and beyond to make our guests happy. But can not tolerate hostility.
par un voyageur
Rocky point
Publié le 3 juin 2024 sur HomeAwayGreat place, with beautiful views.
par un voyageur
Great place
Publié le 8 avr. 2024 sur HomeAwayThis is a beautiful, peaceful home with sweeping views of the ocean. It has two kitchens and 6 bedrooms so it's great for large groups. However, it is 45 minutes from the malecon/city so it's not close to activities in Puerto Penaso--but perfect if you want privacy.
The house is on three separate levels: 2 bedrooms on the first floor, 4 bedrooms on the second floor with 2 kitchens and 2 living rooms, then the rooftop floor with lounge chairs, tables, BBQ etc.
Again, this is perfect for large groups who want privacy. The challenge for us is that we had several elderly people in the group that could not go past the first floor. The stairs are steep, slippery tiles and definitely not safe for anyone with mobility issues.
Again, a beautiful space but not appropriate for some groups.
par un voyageur
Plenty of space, but far from town
Publié le 15 janv. 2024 sur HomeAwayThe property was clean and had plenty of space. Quite far from town… so if you are looking for getting away from the crowds this is perfect for you
par un voyageur
We have a good time
Publié le 25 juin 2023 sur HomeAwayEverything was nice , beach is closed to the house . House has everything we need .
par un voyageur
Family time
Publié le 15 juin 2023 sur HomeAwayThe house was perfect for our group, everyone had their own space while being in the same house. The beach is perfect in this location. We will be staying here again.
par un voyageur
Family vacation
Publié le 13 juin 2023 sur HomeAwayEverything was well thought out. We had everything that we needed and more, from restaurants, hospital and police station and beach life. Property was very homey and welcoming. We enjoyed our selves and would recommend this property to anyone. Thanks for sharing your incredible home with us.
par un voyageur
Family Getaway
Publié le 16 mars 2023 sur HomeAwayThis property is wonderful. Best beach in Rocky Point
..sandy with no rocks
par un voyageur
Family
Publié le 25 oct. 2022 sur HomeAwaywe had a wide range of family ages and the vrbo facilities made all of us comfortable. All of the families needs were met. That is, we had room for all and privacy when you needed. The home made us all feel comfortable. That added greatly to our vacation.
The information book left for us was so important. We knew where everything was located, how it worked, suggestions of places to eat, eventsm and other good information
par un voyageur de San tan valley, AZ
Amazing home
Publié le 29 sept. 2022 sur HomeAwaySuch a great property to stay. Loved the clean and quiet beach! Thank you for allowing us to stay
