Note fondée sur 861 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St=Hyacinthe
Publié le 18 févr. 2020 sur Expedia
ordinaire mais avec bon service.femme de menage avec beaucoup de bon soin
par un voyageur
Bon hôtel
Publié le 14 oct. 2015 sur HotelsAgréablement surprise par le quartier, l'environnement luxueux de l'hôtel et les chambres très spacieuses.
Accueil irréprochable.
Seul bémol, la distance de la plage et des restaurants principaux. Obligés de prendre sa voiture ou d'attendre une navette.
Recommandé
pour Tout le mondepar un voyageur
tres bien
Publié le 3 juill. 2013 sur Expedia
Contre : La nourriture, le choix très limité
Bien aimer les piscines , la plage, le service amical.
par un voyageur de Waterbury
Publié le 24 sept. 2024 sur Expedia
Food not to much options, stay there for 3 day every day the same
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Francheska, thank you for your comments and positive review. We will work hard to address these issues and ensure that they are not repeated in the future. It would be a pleasure to welcome you back to Residence Suites for another unforgettable vacation!Best regards,
par un voyageur
Publié le 16 sept. 2024 sur Expedia
That the members bar were well stacked....None members couldn't buy any liquor....why??? l am willing to pay....also the Wi.fi cost was over priced....The majority of the place was in renovation...so heavy operating machinery,, was loud..
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Beautiful rooms nice staff good transportation cleanliness
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Reyes,Thank you for your great comments and positive review. We would be pleased to welcome you back to Residence Suites for another unforgettable vacation!Best Regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The resort was amazing. The staff was helpful. I had a problem with my room and the staff was able to help me. He changed my room and I enjoyed the rest of my vacation.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Guest,Thank you for your great comments and positive review. We would be pleased to welcome you back to Residence Suites for another unforgettable vacation!!Sunny Regards!!
par un voyageur
Poor Reservation Experience
Publié le 28 août 2024 sur HotelsWhen I made the reservation, there was a button indicating adults and children. In the children's section, it states ages 1 to 17 years. My daughter is 13, so I reserved under that category. However, when I arrived at the reception, they told me that it was reserved for a child under 3 years old, and that if I didn’t pay, my daughter couldn’t enter. Under those conditions, it felt like a scam. It was super frustrating!
In the end, they didn’t care, and it was made clear that if I didn’t pay, my daughter wouldn’t be allowed in, so I had to pay, as they just didn’t understand reason—seemed like robots!
The internet you get for 1 hour is terrible; you can’t use anything!
The VIP beach area is very nice, and the staff are very friendly; it’s the best place to relax.
But due to this misunderstanding, I wouldn’t recommend it, since you end up paying extra.
Commentaires de Gestion de l’hôtel
29 août 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We appreciate your time and effort in helping us improve our services.Sunny Regards!!
par un voyageur
Publié le 21 août 2024 sur Expedia
This property does not tell you are the areas that are under construction. So most of everything that is happening is in two different places. So staff are rude. There’s a lot of miscommunication. Staff in the dining areas are wonderful as well as staff at the bars. Not too much of a night life if you are looking for one. Companies who are trying to sale things are harassing you most times. It feels like a tug a war. Services on the beach that are locals are not great like for example the henna paid 40 dollars and it came off in an hour. ATVs were okay.
Commentaires de Gestion de l’hôtel
21 août 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We appreciate your time and effort in helping us improve our services.Your comments are very valuable to us and we will consider them to enhance our guests' experience.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Lifestyle Holidays Resorts, Gestion de l’hôtel
Dear Maggie, Thank you for taking the time to share your review. Let us apologize for not exceeding your expectations in some aspects of your stay with us. Best Regards
