Ratings based on 723 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Richmond
Posted Sep. 19, 2024
Very nice property, staff was very friendly and helpful. Maria at the front desk was fantastic. Definitely will return in the near future
by A traveller
Posted Sep. 8, 2024
Comment from Hotel Management
Sep. 9, 2024 by Viva Heavens by Wyndham, Hotel Management
Dear Mebelin,Thank you for sharing your rating with us on your recent vacation at the Viva Heavens by WyndhamWe apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.
by A traveller
Posted Aug. 22, 2024 on Expedia
Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE
Comment from Hotel Management
Aug. 22, 2024 by guest service heavens, Hotel Management
Dear Juan,Thank you for sharing your comments with us on your recent vacation at the Viva Heavens.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service Viva Heavens by Wyndham.
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by guest service heavens, Hotel Management
Dear Jose Andres,We are sorry that due to your score the stay was not of your expectation although we do not have the details. We hope it doesn't stop you from vacationing again at Viva ResortsKind regardsGuest ServiceViva Heavens by Wyndham
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by guest service heavens, Hotel Management
Dear Ricardo,We appreciate the time you dedicated to post your score about your stay at our property. We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Guest ServiceViva Heavens by Wyndham
by A traveller
Posted Aug. 17, 2024 on Expedia
The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.
Comment from Hotel Management
Aug. 19, 2024 by guest service heavens, Hotel Management
Dear Latasha, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Puerto Plata. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.Thank you for the opportunity to serve you at our resort.Best regards, Guest Service ManagerViva Heavens by Wyndham.
by A traveller
Posted Aug. 17, 2024 on Expedia
Overall good, but property is dated and food choices are very limited.
Comment from Hotel Management
Aug. 19, 2024 by guest service heavens, Hotel Management
Dear Sachin,Thank you for sharing your comments with us on your recent vacation at the Viva Heavens.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Please do not forget that Viva Heavens will be pleased to welcome you back.Kind regards,Guest Service ManagerViva Heavens by Wyndham
by A traveller
Posted Aug. 13, 2024 on Expedia
Good economic option, a little away from the Town, so limited Dining options if you want to dine out. Restaurants inside the Resort do offer couple of options, and they are not that great.
Comment from Hotel Management
Aug. 13, 2024 by guest service heavens, Hotel Management
Dear Prasanna,Thank you for publishing your review on Expedia.Our continuous commitment is to provide a quality service to all of our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property, but regret that not everything has meet your expectations.We assure you that your suggestion have been taken into account for improving the quality of our services.Please do not forget that we will be pleased to welcome you back at Viva Heavens By Wyndham.Best regards,Guest Service ManagerViva Heavens By Wyndham
by A traveller
Posted Aug. 12, 2024 on Expedia
I liked everything overall I had a great experience.
Comment from Hotel Management
Aug. 13, 2024 by guest service heavens, Hotel Management
Dear Jean Carlos,We sincerely appreciate your positive review about your vacation and thank you for choosing to stay at Viva Heavens.Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this.We look forward to welcoming you back soon at our Resort.Best regards,Guest Service ManagerViva Heavens By Wyndham
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 13, 2024 by guest service heavens, Hotel Management
Dear Isabella,Thank you so much for taking the time to post your review.Your great rating means that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our resort.It would be our honor to welcome you back in the near future.SincerelyGuest Service ManagerViva Heavens by Wyndham.
