Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from San Loren
Posted Sep. 9, 2024 on Expedia
Terrible service
Comment from Hotel Management
Sep. 9, 2024 by Gerencia General Crown Paradise Club , Hotel Management
Dear Michelle Thank you for sharing your experience with us. We deeply regret that your stay has not lived up to your expectations and offer you our sincere apologies for the inconvenience you have experienced.We take into account the comments of our guests and their welfare and apologize for the service attention of our team. We are committed to improving our service and will ensure that quality of service is improved to ensure our guests have a pleasant stay We look forward to having another opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards
by A traveller
Posted Aug. 31, 2024 on Expedia
Fabulous staff!!
by A traveller
Posted Aug. 17, 2024 on Expedia
Avoid staying at this hotel at all costs. They have a terrible customer service. When we stayed we got moved from our room about 3 times because the AC in the room did not work and the second time we got moved because the shower was clogged and third time because there was bed bugs on the mattress. Not to mention the food, the food was terrible in the buffet, the staff are not very clean and do not follow cleanliness. The restaurant option is ok but you have to reserve by 9 and it’s not convenient. This hotel is very expensive for what it is. Save your money and book yourself a nice hotel like Riu or such. Lastly I saw safety hazards by the pool there were multiple shoes just left by the pool this could easily trip people. In a nutshell avoid this jungle.
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by General Management Crown Paradise Club , Hotel Management
Dear Frank Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by General Management Crown Paradise Club , Hotel Management
Dear Artan Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A traveller
Posted Jul. 30, 2024 on Expedia
Comment from Hotel Management
Jul. 31, 2024 by General Management Crown Paradise Club , Hotel Management
Dear Veronica Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A traveller
Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Jul. 29, 2024 by General Management Crown Paradise Golden , Hotel Management
Dear Admir Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards
by A traveller
Posted Jul. 24, 2024 on Expedia
Estube 4 dias y mi aire acondicionado nunca fueron arreglarmelo
Comment from Hotel Management
Jul. 24, 2024 by Gerencia General Crown Paradise Club, Hotel Management
Estimada CarmenGracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos profundamente que durante su estancia de 4 días el aire acondicionado en su habitación no haya sido reparado. Entendemos lo incómodo que puede ser esto y le pedimos disculpas por los inconvenientes causados.Hemos compartido sus comentarios con nuestro equipo de mantenimiento y gestión para asegurar que situaciones como esta no se repitan en el futuro. Su comodidad es nuestra prioridad y estamos comprometidos a mejorar nuestros servicios para ofrecerle una experiencia más placentera en su próxima visita.Esperamos tener la oportunidad de recibirle nuevamente y proporcionarle una experiencia mucho más satisfactoria.Saludos cordiales
by A traveller
Posted Jul. 23, 2024
Comment from Hotel Management
Jul. 24, 2024 by Gerencia General Crown Paradise Club, Hotel Management
Estimada Yecenia Le agradecemos mucho por habernos elegido para sus vacaciones, lamentamos saber que su calificación hacia nosotros ha sido negativa, nos habría gustado tener un acercamiento y mejorar su experiencia vacacional. Esperamos darle la bienvenida nuevamente y brindarle una estancia mucho más memorable. Saludos cordiales
by A traveller
Posted Jul. 22, 2024 on Expedia
Our A/C was out our entire stay even after they switched us it still didn’t work
Comment from Hotel Management
Jul. 23, 2024 by General Management Crown Paradise Club , Hotel Management
Dear Carlos Thank you for taking the time to share your experience with us. We deeply regret that you experienced problems with the air conditioning during your stay and that the situation was not resolved even after you were relocated.We apologize for the inconvenience caused and understand how important it is to have a comfortable environment during your stay. We have informed our maintenance team of the problem to ensure that the necessary repairs are made and that the air conditioning systems in all of our rooms are checked.We look forward to having another opportunity to welcome you and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards
