Note fondée sur 424 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2018 par Garza Blanca Preserve Resort & SPA, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
We had a wonderful stay at Garza Blanca. The service was excellent, the food was wonderful. The staff that served us were very kind and courteous. The only issue we came across was at check out having a Premium Internet charge of 1810.00 pesos when we only used the free internet. We had to show our devices to prove we didnt have it on the premium to get that charge off the bill.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Melissa,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 16 juill. 2024 sur Expedia
We checked into our hotel Sunday, July 7th for our last honeymoon trip. Unfortunately, due to being booked on the first floor of tower 5 next to the elevator we were unable to sleep. Every guest and staff member that needed access to the building disrupted us with noise. We brought this to the attention of the check in staff on Monday morning around 11am. They informed us that we could check in around 4pm to see if anything was available to switch into. When we stopped by around 4pm they then told us to return at 6pm when Ameya the supervisor would help us out. When we arrived once again she was not available and were told she would call us by 7pm that night. She never called and so the following morning we spoke to Angel who told us that there was no supervisor on staff and that she had told us that no matter where we stayed would be dealing with noise. He told us we have not gotten calls back because there is no reason to call us back if there is nothing they can do for us. He informed to call back after we finished breakfast and to ask for him. We called and they told us he was unavailable and would call us. He never called us and when we stopped by the checkin desk in the evening that same day they then told us that the supervisor was in a conference so she could not meet with us but would call us. Once again, we were not contacted and no supervisor had the respect to simply speak to us and let us know what is going on.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Yesenia,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Delicious food.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Anne,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 7 juill. 2024
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Salomeh,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 6 juill. 2024 sur Expedia
1 of the best properties there , the staff amazing
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Michael Ocello,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Keagan,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de Los Angeles
Publié le 5 juill. 2024 sur Expedia
We love Garza Blanca. This is our second time staying here. Ponciano and all of the other staff are excellent and made our experience that much more amazing. We loved the pool accommodations and our room was spacious and well thought out. I continue to recommend this place to everyone I know and this won't be our last time here.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Benjamin,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de Chatsworth
Publié le 4 juill. 2024 sur Expedia
Amazing experience!
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Kshitij,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Great property, amazing food, and super friendly staff. The only downside is that I did not receive the room I paid for. I actually got downgraded, not upgraded.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Sean Olvera,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Garza Blanca Preserve Resort & Spa and had such a fantastic experience. We are delighted that you loved it just as much as we did. Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa
