Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2019 par Daniel López Tarragato, Gestion de l’hôtel
Dear Stephane,
Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us.
I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.
It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit.
Kind regards,
Daniel López Tarragato
General Manager
Garza Blanca Preserve, Resort & SPA
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Poor housekeeping service. Poor communication of hotel staffs during checkin procedure. Access to different locations is very inconvenient.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Catherine,Thank you so much for taking the time to write such a detailed and positive review. We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The Wi-Fi was not very good
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Jeremy David,We very much appreciate your taking the time to share your valuable feedback and can’t thank you enough for such gracious words about our team and the level of service provided over the course of your stay. However, we regret your disappointment with the Wi-Fi. Your comments let us know where we can focus attention to improve our guest experience. Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon.Sincerely,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Carlos, Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 27 août 2024 sur Expedia
This property is meant for more couples and not family oriented. We booked through Expedia that stated they had 7 dining options but of the 7 one is not included in the all inclusive and the other 3 are strictly for adults and out of the 3 where my kids could eat at one of them is closed literally the whole week. We had to eat at the same two restaurants the 5 days we were there. This resort also charges for any extra snacks you may need in your room along with extra water. Management isn’t very helpful either. We spent so much money to stay at this property and yet we were limited to being able to enjoy the resort entirely. Also if you are planning on staying be aware that there is construction going on and some of the rooms are literally facing the construction workers and the noise.
Commentaires de Gestion de l’hôtel
27 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Sharli,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de El Cajon
Publié le 18 août 2024 sur Expedia
The all inclusive service is not worth. Once you pay $900.00 usd for 3 nights you will be billed another $1000.00 as of food not included in the all inclusive services. They don’t explain to you the type of food you order if its included or not. Plus the menu for the inclusive item ilare very poor and not worth $300.00 a day. Staff tipped them selfs other than us tipping in cash multiple times. You have to pay for wifi service a $100.00 for the stay. No shuttle service to airport as explained in app description.
Commentaires de Gestion de l’hôtel
23 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Ahmed,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 17 août 2024 sur Expedia
Lovely in every sense, amazing staff! Big shout out to Ronnie and Edgar. Housekeeping was the best!
Commentaires de Gestion de l’hôtel
23 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 8 août 2024 sur Expedia
Been in a lot of nice hotels never thought it would take me by surprise. Beautiful
Commentaires de Gestion de l’hôtel
8 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Beatriz,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 6 août 2024 sur Expedia
I like the greenery and the spa. But food/ restaurants are limited. To entertainment after 7/8. You basically have to sleep after that. Also the base tower is too small and my ocean front room was kinda smelly
Commentaires de Gestion de l’hôtel
7 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Meghedi,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 3 août 2024 sur Expedia
Muy bonita
Commentaires de Gestion de l’hôtel
3 août 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Abel,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
