Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2019 par Daniel López Tarragato, Gestion de l’hôtel
Dear Stephane,
Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us.
I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.
It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit.
Kind regards,
Daniel López Tarragato
General Manager
Garza Blanca Preserve, Resort & SPA
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Our stay was excellent, the room was awesome with very comfortable beds, my whole family slept good and the views were amazing. The food was so delicious and the staff were so respectful. We all enjoy kayaking and the hike was so fun. This was one of our most memorable vacation we have ever taken.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Gerardo,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 24 juin 2024 sur Expedia
This property can be a bit confusing as it is two separate hotels. One is on the beach and the other is up on the hillside. They allow you to go back and forth but they have very different vibes.
We tried to book at the hotel on the beach and had no idea that we had been "upgraded" to the place on the hillside, which is not what we wanted. The hillside hotel is not nearly as relaxing as the decor is a bit chaotic and doesn't really know what it wants to be. Giant chess pieces, gold, silver, checkers... I have no clue what they are going for. But the rooftop is great.
The restaurants are good but not as good as their sister resort in Cabo. The best one we went to was the Chinese restaurant Dao and the rooftop. The drinks are sometimes good, sometimes not. It depends on where you are and when you order. You can order a margarita and it's great and then you order another round and it tasted completely different. Consistency in bar training could help.
The staff was hit or miss. We were assigned a personal conceriage who was hounding us about a membership plan and when we didn't sign up for the presentation we never heard from her again. I think overall this place is too concerned with trying to sell you on a membership and needs to focus more on service.
The check in process is not good. We waited in the lobby almost an hour to check in. That is unacceptable at a fancy resort. They had one person working check in desk but lots of staff for selling memberships.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Miles,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 23 juin 2024 sur Expedia
Amazing experience!
Commentaires de Gestion de l’hôtel
25 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Claudio,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de Louisville
Publié le 15 juin 2024 sur Expedia
We received no VIP access or upgrades. Went to dinner Monday evening at Blanca Blue and wife came down with food poisoning and was bedridden the rest of week. This was verified with the hotel’s Doctor. She could not leave room until we flew out on Saturday. In addition service at pool was terrible as the servers catered to the larger crowds. Terrible experience for the amount of money spent. We will be writing more reviews on many sites.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Terrence,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Rodrigo,I appreciate the time you took to share your experience with us. I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 15 juin 2024 sur Expedia
Great property. Food was fantastic and drinks were made well.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Amado,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de Gwneva
Publié le 12 juin 2024 sur Expedia
Beautiful property, not too large to keep your eyes on the kids and still be able to relax.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Edgar,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur de Santa Barbara
Publié le 9 juin 2024 sur Expedia
Beautiful resort and good food
Commentaires de Gestion de l’hôtel
10 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Scott,Thank you for allowing us the opportunity of hosting you at the Garza Blanca Preserve Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for the Garza Blanca Preserve Resort & Spa to welcome you back soon and offer you our hospitality.Kind regards,General ManagementGarza Blanca Preserve Resort & Spa
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2024 par Garza Blanca Preserve Resort & Spa, Gestion de l’hôtel
Dear Gabriel,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Garza Blanca Preserve Resort & Spa. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your loved ones to return to this paradise at your earliest convenience.Kindest regards,General ManagementGarza Blanca Preserve Resort & Spa
