Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 avr. 2023 par Pilar Tapia-Caamano | General Manager, Gestion de l’hôtel
Hello Catherine,We appreciate your time to rate your experience at Hilton Vallarta Riviera, your opinion is important to us, as it helps more users to get to know us better, we are honored to know that you have enjoyed your stay along our amenities and service of our valuable Team Members.We look forward to welcoming you on your next visit to Puerto Vallarta and continuing to share memorable experiences.Pilar Tapia-CaamanoGeneral ManagerHilton Vallarta Riviera All-Inclusive Resort
par un voyageur
Publié le 18 août 2024 sur Expedia
Our main concern was the housekeeping. The beds were only made once during our five-night stay. Additionally, there were too many mosquitoes; despite using an entire bottle of OFF, my son ended up with numerous bites.
Despite this, I would still consider returning and recommend this place to others. However, improvements in housekeeping are necessary, especially for those with high standards or OCD.
La Luca: 2 out of 5 (Poor Experience)
The Vella: 5 out of 5 (Excellent)
Sunan: 4 out of 5 (Great Service and Good Food)
The Seasalt: 4 out of 5 (Good)
Maxel: 4 out of 5 (Great Service and Good Food)
The drinks were delicious, security was excellent and made us feel very safe. The beaches were pristine, and the fish were amazing. The pools were fantastic, and my son thoroughly enjoyed them. The waitstaff were friendly, approachable, and provided great service.
Commentaires de Gestion de l’hôtel
19 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Josphine! We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable feedback. We will address these observations in the areas involved to improve the stay experience for you and for all the guests. Also, we are very happy to hear that the service exceeds your expectations. We will be honored to welcome you soon and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Kindly regards.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Delia Yazmin, thank you so much for your score and for your comments, please let us know what was missing in order to receive a 10-point score, as it will help us a lot to improve in our services. We will wait for you in your next trip to Puerto Vallarta. Best regards
par un voyageur
Publié le 16 août 2024 sur Expedia
A decent hotel in a great location. Great beach with snorkeling and other activities . The interior of the hotel and rooms need remodeling in some places and food could be better for an all inclusive hotel but otherwise it’s a good hotel. Around 45 minutes away from the airport.
Commentaires de Gestion de l’hôtel
16 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Evgenii! We are grateful to have been chosen by you as your recent vacation destination. Thank you for your kind response and valuable feedback. We will address these observations in the areas involved to improve the stay experience for you and for all the guests. Also, we are very happy to hear that the service exceeds your expectations. We will be honored to welcome you soon and create more memorable experiences in our Paradise in Puerto Vallarta in the future. Kindly regards.
par un voyageur
Publié le 16 août 2024 sur Expedia
This is a great property to stay at! There are plenty of activities and lots to do just within the resort. The beach is super clean as are the facilities. Some of the rooms could use more maintenance but overall great stay. I will warn vegetarians though, the buffet had barely any vegetarian options and by day 3 I was so over it. But my husband being the meat eater he is had the time of his life! Overall great stay, will be visiting again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Nupoor, we appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed our amenities, and the service delivered by our Team Members, we'll make sure to share your review and congratulate them. Also, we will share your comments with our food and beverage team to improve our options for all our guests. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Concierge Team, Gestion de l’hôtel
We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed our amenities, and the service delivered by our Team Members, We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Elizabeth, thank you so much for your score and for your comments, please let us know what was missing in order to receive a 5-point score, as it will help us a lot to improve in our services. We will wait for you in your next trip to Puerto Vallarta. Best regards
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Einer Alvarez, Gestion de l’hôtel
Dear Naleen, Thank you to take a moment to share your travel impressions in your star with us. We really appreciate your score. If you get the chance, please help us spread the word by sharing your perspective on social media. We look forward you the next year in your second home
par un voyageur
Publié le 12 août 2024 sur Expedia
Some restaurants need a reservation which can be challenge.
Commentaires de Gestion de l’hôtel
12 août 2024 par Concierge Team, Gestion de l’hôtel
We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed our amenities and the service delivered by our Team Members, we'll make sure to share your review and congratulate them.We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Concierge Team, Gestion de l’hôtel
We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed our amenities, and the service delivered by our Team Members.We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
