Note fondée sur 829 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 8 janv. 2022 sur HotelsDe passage pour 1 nuit suite à une annulation d’avion. Chambre correcte mais sol très sale, salle de bains vieillotte, dans la douche l’eau était jaunâtre. Nourriture bas de gamme. Belle piscine
Commentaires de Gestion de l’hôtel
8 janv. 2022 par Guest Service Center Management, Gestion de l’hôtel
Cher Catherine,
Nous aurions aimé avoir l'occasion de vous montrer le service et l'attention qui nous caractérise, nous apprécions également vos commentaires et suggestions concernant les domaines à améliorer. Nous espérons que vous nous rendrez visite à nouveau
par un voyageur
Publié le 23 déc. 2024
Great service. Good food. We had premium package which is worth the upgrade. Room was nice ocean view.
Commentaires de Gestion de l’hôtel
23 déc. 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Mr Douglas,Thank you very much for this kind review.It warms us to hear that you found the premium package a worthy enhancement to your stay, providing an elevated room experience with enchanting ocean views.We are delighted that the gastronomic experiences met your expectations and that our team's service culture contributed positively to your overall experience. While we note that the hotel conditions did not fully meet your standards, we continuously strive to maintain and improve our facilities to ensure comfort and satisfaction for all our guests.We look forward to seeing you again soon.Best regards,Guest Service Center Management
par un voyageur
Publié le 16 déc. 2024
This all inclusive hotel is much more better than many 5 star hotels I stayed in around the world including Europe and North America. The staff in all parts of the hotel are amazingly helpful, friendly and professional. The location is very good in a modern, quiet,safe area with access to all parts of the city by public transportation . I used uber many times easily. The food had many varieties and every day was different. The entertainment programs are good . The restaurants are excellent. I appreciate Edgar Alberto who made a wonderful memorable romantic dinner for us at Mole &Tacos restaurant. Mélia Hotel will be my choice for my next trip.
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Guest,Thank you for this great review.We pride ourselves on our service culture, and it's heartening to know that our staff made such a positive impact during your stay.The strategic location of our establishment certainly allows for easy access to the city and we're glad you found convenience in public transportation and Uber services. Additionally, we are thrilled that our gastronomic experiences, particularly at Mole & Tacos, contributed to a memorable romantic dinner, and we will certainly pass on your kind words to Edgar Alberto for his exceptional service.We are also pleased that our entertainment programs added to the enjoyment of your visit.We look forward to welcoming you back soon.Kind regards,Guest Service Center Management
par un voyageur
Publié le 9 déc. 2024
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Guest Service Center Management., Gestion de l’hôtel
Dear Elizabeth,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
par un voyageur
Publié le 15 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest service center management, Gestion de l’hôtel
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
par un voyageur
Publié le 14 oct. 2024
The pool needs a lot of maintenance, there’s a lot of mold/algae. You can see it in the water when you are swimming.
The hotel needs to have a ramp with access to the beach for handicapped people.
The hotel needs to have some type of entertainment after the night show, maybe like a DJ or live music where guests can dance. The hotel needs to have a few waiters at the late night bar, because if you want drinks around 9pm you have to make line and it’s a big line.
The hotel entertainment staff should have more interaction/activities with the guests thru out the day.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Madam,Thank you for the time taken to share your experience of staying with us.Maintaining our facilities to the highest standard, including our lagoon-style pools, is a top priority for us, and we appreciate your observations. We strive to ensure our facilities are accessible to all our guests, and your comment regarding beach access is duly noted. Our aim is always to provide a vibrant atmosphere with a variety of entertainment, and your suggestion for post-show activities will be taken into consideration. Please rest assured, we are always working to enhance our service, including the efficiency of our late-night bar to provide quicker and more attentive service. We’re also devoted to creating engaging energy for life activities that resonate with our guests' experiences.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service Center Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Excellent service and hospitality
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Sofia,Thank you for sharing your experience with us.We are delighted to hear that our service culture met your expectations and that the room experience was to your complete satisfaction.Our team strives to provide exceptional hospitality, so it's wonderful to know that the cleanliness and condition of the hotel contributed to a memorable stay. We're also pleased that you appreciated the room amenities, enhancing the comfort and enjoyment of your time with us.It would be a pleasure to welcome you back.Best wishes,Guest Service Center Management
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Service Center Management., Gestion de l’hôtel
Apreciable Juan Pablo,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Service Center Management., Gestion de l’hôtel
Estimado Juan Pablo,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Service Center Management., Gestion de l’hôtel
Apreciable Katia Berenise,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
