Note fondée sur 866 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 8 janv. 2022 sur HotelsDe passage pour 1 nuit suite à une annulation d’avion. Chambre correcte mais sol très sale, salle de bains vieillotte, dans la douche l’eau était jaunâtre. Nourriture bas de gamme. Belle piscine
Commentaires de Gestion de l’hôtel
8 janv. 2022 par Guest Service Center Management, Gestion de l’hôtel
Cher Catherine,
Nous aurions aimé avoir l'occasion de vous montrer le service et l'attention qui nous caractérise, nous apprécions également vos commentaires et suggestions concernant les domaines à améliorer. Nous espérons que vous nous rendrez visite à nouveau
par un voyageur
Publié le 15 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest service center management, Gestion de l’hôtel
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
par un voyageur
Publié le 14 oct. 2024
The pool needs a lot of maintenance, there’s a lot of mold/algae. You can see it in the water when you are swimming.
The hotel needs to have a ramp with access to the beach for handicapped people.
The hotel needs to have some type of entertainment after the night show, maybe like a DJ or live music where guests can dance. The hotel needs to have a few waiters at the late night bar, because if you want drinks around 9pm you have to make line and it’s a big line.
The hotel entertainment staff should have more interaction/activities with the guests thru out the day.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Madam,Thank you for the time taken to share your experience of staying with us.Maintaining our facilities to the highest standard, including our lagoon-style pools, is a top priority for us, and we appreciate your observations. We strive to ensure our facilities are accessible to all our guests, and your comment regarding beach access is duly noted. Our aim is always to provide a vibrant atmosphere with a variety of entertainment, and your suggestion for post-show activities will be taken into consideration. Please rest assured, we are always working to enhance our service, including the efficiency of our late-night bar to provide quicker and more attentive service. We’re also devoted to creating engaging energy for life activities that resonate with our guests' experiences.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service Center Management
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Service Center Management., Gestion de l’hôtel
Apreciable Daniela,Gracias por compartir su experiencia con nosotros.Lamentamos saber que su estancia no fuese ideal y que el servicio y atención brindados no estuviesen a la altura de sus expectativas. Nos hubiese encantado saber más detalles de las áreas y servicios que a su parecer debemos mejorar. Sin embargo nos encantaría tenerlos de regreso para mostrarle los cambios que constantemente realizamos.Saludos cordiales
par un voyageur
Publié le 24 août 2024 sur Expedia
Staff was good but property needs some renovation specifically rooms washrooms
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear guest,Thank you for sharing your experience with us.We are pleased to hear that you found our staff to be commendable, as we take great pride in our service culture.It is great to know you enjoyed the attentiveness and care provided during your stay. Regarding your observations about the property, we continuously strive to enhance our guest's room experience and appreciate your insights.Rest assured, we are devoted to maintaining our facilities to the highest standards and your comments are valuable in this ongoing process.We hope we will have the opportunity to see you again in the future.Best regards,Guest Service Center Management
par un voyageur de LEON
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Service Center Management., Gestion de l’hôtel
Dear Olivia,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
par un voyageur
Hotel familiar muy recomendable
Publié le 22 août 2024 sur HotelsEl trato del personal muy bueno, la comida muy rica, tanto el bufete como a la carta. La experiencia Platinum de lo mejor. Los espectáculos y actividades para niños muy entretenidas.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Service Center Management, Gestion de l’hôtel
Estimado José, Su excelente reseña nos alegra el día.Nos complace saber que el trato de nuestro personal fue de su agrado y que disfrutó de nuestras experiencias gastronómicas, tanto en el buffet como en los restaurantes a la carta. Nos enorgullece que la experiencia Platinum haya superado sus expectativas y que los espectáculos y actividades para los niños en The Kidsdom hayan sido entretenidos y a su gusto.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo Atentamente,Guest Service Center Management
par un voyageur
Luxury resort 5 to 10 years ago
Publié le 22 août 2024 sur HotelsThis resort was probably a high-end luxury hotel when it was first built. It is now showing its age but still has a lot of character and ages well, like a fine wine. You can tell it was built with a lot of craftsmanship. Nice floors, bathroom and mahogany wooden doors and paneling. A few minor water leaks from the faucet. Excellent premium service for expedia or hotels.com bookings (free perks, avoid lineups!).
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Peter,Thank you for sharing your experience with us.We are delighted to hear that the craftsmanship of our hotel contributed positively to your room experience.Your appreciation of our bathroom amenities and the premium service offered resonates deeply with our service culture, ensuring every guest feels the warmth of our hospitality. We also note your observation regarding minor water leaks, and rest assured, we are committed to maintaining the timeless charm and functionality of our resort.We hope we will have the opportunity to see you again in the future.Best regards,Guest Service Center Management
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Service Center Management., Gestion de l’hôtel
Dear Ariana Jolie,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
par un voyageur
Publié le 18 août 2024 sur Expedia
It has been a great experience, there are some things to improve, but the overall it has been a great staying, thank you for the details that make a difference, for sure we'll come back soon
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Service Center Management, Gestion de l’hôtel
Dear Maria Guadalupe,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that you appreciated the attention to detail and that the cleanliness of your room, hotel condition, and service met your expectations.It is wonderful to know that the room amenities contributed positively to your room experience. However, we take note that there is room for improvement, and while specifics were not mentioned, we continuously strive to enhance our service culture and guest satisfaction. We look forward to welcoming you back for another stay where you can once again enjoy our gastronomic experiences and perhaps indulge in the rejuvenating offerings at the YHI Spa.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service Center Management
