Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

elegant unit, great building, perfect location

Publié le 18 avr. 2023 sur HomeAway
This unit has a sleek, contemporary design, complete with reveal/ floating baseboards for example, which you don't see in many rental properties. The building has one of the best rooftop pools in PV, complete with a tended cash bar from 10 am to 10 pm. The location is just a few blocks from almost anywhere you'd want to go in this part of town, and compared to several other buildings in the general area, this one is quieter.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us, we're glad that you enjoyed your stay with us, hope to host you again soon. Regards, ALILA PV Team.
5 sur 5
par un voyageur

Absolutely loved my stay

Publié le 18 mars 2023 sur HomeAway
I was really nervous booking this room as there weren't many reviews and I couldn't find anything about the management company online, but am so happy I did. Alila PV was beyond helpful. I'd email, they'd respond within hours, if I called, they picked up the phone. They also speak perfect English if you're not bilingual. The negatives: - The unit never gets dark in the day, once the sun is up, you wake up - It is all white decor with no life and non pops of color. If you like ultra modern and white everything, this is for you. - The safe is not secured to the wall or furniture so it is useless. - The showers are rain showers and I prefer heavy streams of water on me. They do the job and wash soap and shampoo off quickly, but there's nothing like a full blast of water when I want to rinse ocean or pool water off. - The cabinets are really high up. If you're short like me 5'8" you're not going to be able to get cups, plates, etc... easily. - There is no view. You will be looking at buildings and a part of a mountain which isn't very pretty compared to other mountain views. And this is from a very tiny and uncomfortable balcony because it is in direct sunlight. The pros: - You are in the middle of everything, but high enough up and far enough away for pure quiet when you need downtime. - The pool is amazing!!! Love it, and the bartenders are awesome. - The management company and Karina are top notch...I definitely want to book with them again. - Cleanliness is their number 1 skill set, everything was spotless. - The toiletries smelled amazing. - Ordering groceries before hand was easy and they only charge 10% of the bill which is a steal. They brought me a full case of 1.5 liter bottles of water and other heavy items I would have had to carry. - The bed was incredibly comfy and pillows did not deflate. Overall I would stay in this unit again if I was doing a workcation. For a vacation I would stay in a different unit managed by the same company that has a good view, because the view is really important to me on vacations. I absolutely loved the unit and highly recommend it.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us Adam, we're working on getting better every time, taking care of the details, and trying to have you the best way you deserve. Was a pleasure to host you and we hope to see you soon again! Regards, ALILA PV Team.
3 sur 5
par un voyageur de Canada

Not As Advertised - Wouldn't Book with Alila PV

Publié le 17 févr. 2023 sur HomeAway
Unit was clean, nicely furnished and in an amazing building with the nicest rooftop pool in PV. That said, the VRBO listing mentioned blackout blinds, a ceiling fan, two swivel chairs in the living room. None of these were in the unit. As someone who has trouble sleeping, no blackout blinds was a dealbreaker since the sun is extremely intense and there is only limited privacy with the thin filter blinds that do come with the unit. Next big issue, dealing with the "so-called" management. We were told to meet Jennifer on 2 occasions via the internal guest page where you can report issues. She stood us up twice. Her excuse for the blinds and furniture missing was that "they use a standard ad for all the units they manage in the building and she doesn't take care of the advertising" I told her this was false advertising and quite serious. She acted as if I was being picky and agreed to fix the blind situation and bring chairs. I told her the fridge had an electric ice maker but didn't work. She said "oh yes, it doesn't work" I also told her the bathrooms smelled terrible as if there was a sewage problem. I asked if she smelled the same foul smell and Jennifer's answer was "All I can smell is your cologne" Wow. just wow. They changed the shower drain which caused the entire master bathroom to flood. There aren't enough characters allowed to finish my review but you get the picture. Nice place - terrible, rude and dismissive management.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for letting us know about your experience Lee, about the situations that were happening during your stay, you're so sure that we manage all of it as soon as possible, every time we tried to do our best to solve it, and all that was "missing" was solved at the time. We're so sorry that the situation went like that, our guests deserve the best as we tried for you. We are very sure that we try to communicate with you as well, trying to get it all together for you. Hope next time all is better for you, we wish you the best. Regards.