Avis Peninsula- Puerto Vallarta- Oceanfront Paradise 3 Bdrm from $999/week

I find it odd when a guest complains about the cleanliness...etc about the condo, but then won't allow our staff access to come back in to take care of the issues. If you look at previous reviews, our guests rave about our cleaning staff, but so be it, we were willing to come back and make it right, but the guests said no. The condo was just newly painted with brand new furniture. These guests stained our brand new $6000 leather sectional with sun screen, and wrote a bad review because I charged them to have the leather professionally cleaned. For the phone/intercom they are talking about, we have not had a land line in the condo for over 10 years, most people have cell phones these days. I have no idea what they are referring to about an intercom? We provide each guest with our on-site managers personal cell number and email, there is no excuse to not be able to contact her. We have a built-in wall oven, glass 5 burner cooktop, and a counter top toaster oven as well. The microwave did stop working during their stay, but these guests would not let us access the property to deliver a new one, and they could use all of the other appliances to cook. As for the TV's, we have Mexican Sky TV cable service on all the TV's, and high speed wifi for streaming Amazon Fire Sticks, for Netflix, and Prime TV on all TV's as well. Our manager witnessed the guests watching Netflix when she was first there, so again, not sure what the complaint is about. Lastly, the guests complained about the cleanliness on arrival, but after departing, our cleaners took 8 full bags of garbage out of the condo and they left it filthy, it took 6 hours and 3 cleaning team members to clean it. Stained and damaged towels as well, that had to be thrown out. Its also funny how we have had no complaints before or after this reservation. It appears appears that this guest had an agenda, after they were charged for the furniture damage, and were set on writing a bad review. I have supplied VRBO with pictures to back up this correspondence. I dont like to have to respond this way about a guest, but in this case I had no choice.