Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Service a la carte tout inclus dans les 3 restaurants
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Sunset Plaza, Gestion de l’hôtel
I appreciate the time you took to share your experience with us! Your feedback is highly important to us.
par un voyageur
Publié le 10 mars 2019 sur Expedia
Excellent à tout point de vue sauf construction majeure et très bruyante, aucun avertissement au préalable, très déçu de ne pas avoir été informé auparavant.
Commentaires de Gestion de l’hôtel
12 mars 2019 par Javier Vergara (Resort Manger), Gestion de l’hôtel
Merci pour votre commentaire et nous regrettons ce qui est arrivé pendant vos vacances.
S'il vous plaît contactez-moi quand la construction est terminée. Nous aimerions les avoir à nouveau avec nous.
Merci
Javier Vergara
(Directeur de la station)
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Hotel is nice and clean, but food not so good
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, Rest assured we will take into consideration your comments to improve our service.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
The hospitality was great!!! It’s a place I will definitely go back.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, We hope you will give us the opportunity to host you in a near future, so that we may serve you with the warmth and hospitality for which we are recognized.Warm regards.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
service, staff, food was great .. the quality of the beds not so great
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
Thank you for taking the time to share your experience, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
Gracias por tomarse el tiempo para compartir su experiencia, Saludos.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The staff were wonderful, very friendly and helpful. September is slow month in PV, and the resort was not at all crowded, which was nice. We had a room with two queen beds instead of a king, but a king would have been a different category grade of room. All the rooms have beautiful, large, ocean-view balconies. A/C was great. Everything was very clean and the beds were very comfortable. Loved having a choice of many pillows. Two disappointments were the restaurant where the food was very bland, and the beach had very difficult entry and exit from the water. You can't blame the hotel for that because the beach had a steep pitch into the water which caused a difficult undertow when exiting. Once in the water and past the small breakers, the land fell away and you're quickly in deeper water. Few people went into the swimming area despite the presence of lifeguards.
The vendors on the beach were annoying and brazen. They are supposed to stay beyond the roped-off area, but didn't. We've been to Mexico more times than we can count and expected vendors. However, the use of loud clown horns to attract attention detracts from peacefully relaxing at the beach. Not the resort's fault.
In general, this is a very small, quiet resort. Maybe it's livelier in busier months, but it was pretty dead after dinner. September wasn't a great choice for various reasons. If it's not raining, it's sunny and humid with rain threatening in the evenings. Some restaurants downtown close until October.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
Thank you for taking the time to share your experience, I am very sorry to learn of the frustrations you had regarding your stay, We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Unico,nada.No me gusto la comida y me molesto que no me extendieran el check out por un par de horas aun pagando,el aire ac en la habitacion muy bueno pero en el resto del hotel nunca lo encendieron y por ultimo me cobraron una coneccion a internet que nunca realize,todo esto teniendo en cuenta que me hospede 2 veces en el año
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
Gracias por compartir su experiencia a través de este medio, sus comentarios son realmente valiosos para nosotros, me disculpo sinceramente por las situaciones que enfrentó y que hizo que no cumpliéramos con sus expectativas.Hemos tomado nota de los problemas que describió y trabajaremos en ello para mejorar nuestros servicios. Saludos.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us! Your feedback is highly important to.We hope you will give us the opportunity to host you in a near future, so that we may serve you with the warmth and hospitality for which we are recognized.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
We loved the welcome glass of bubbly when we arrived and were graciously greeted by multiple staff! We had a oceanfront, balcony room with a great view of the sandy beach out front. The room was spacious with comfortable beds, a nice big shower, and drinking water was provided each day. The pools were great, and we enjoyed the swim up bar. The wait staff in the restaurants were exceptionally attentive. The food was very good and well-presented.
Suggested improvements: beds need a nice looking lightweight blanket instead of just a sheet, the decorative strip on the bottom of the bed needs replacement, there could have been more variety on the food. We definitely would return to this hotel and highly recommend it!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sunset Plaza , Gestion de l’hôtel
Thank you for taking the time to share your experience, Your feedback is highly important, rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you in a near future, so that we may serve you with the warmth and hospitality for which we are recognized.Warm regards,
