Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Service a la carte tout inclus dans les 3 restaurants
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Sunset Plaza, Gestion de l’hôtel
I appreciate the time you took to share your experience with us! Your feedback is highly important to us.
par un voyageur
Publié le 10 mars 2019 sur Expedia
Excellent à tout point de vue sauf construction majeure et très bruyante, aucun avertissement au préalable, très déçu de ne pas avoir été informé auparavant.
Commentaires de Gestion de l’hôtel
12 mars 2019 par Javier Vergara (Resort Manger), Gestion de l’hôtel
Merci pour votre commentaire et nous regrettons ce qui est arrivé pendant vos vacances.
S'il vous plaît contactez-moi quand la construction est terminée. Nous aimerions les avoir à nouveau avec nous.
Merci
Javier Vergara
(Directeur de la station)
par un voyageur
Publié le 19 août 2024 sur Expedia
Lack of room service
Commentaires de Gestion de l’hôtel
19 août 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, Our priority is to provide you with a warm and personalized service. We are very sorry to hear that you did not enjoy your stay with us and that we did not achieve your expectations. Please accept our deepest apologies for the inconveniences experienced. It would be a real honor to host you again and to have the opportunity to assist you as you deserve.
par un voyageur
Publié le 13 août 2024 sur Expedia
We thoroughly enjoyed our stay at the property. Everything was clean all the time the stand for excellent and took care of our every need. And the dining options were varied and the food was delicious. I would definitely recommend the property.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sunset Plaza , Gestion de l’hôtel
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.
par un voyageur
Publié le 11 août 2024 sur Expedia
The pools were great. Centrally located was convenient to the center. Beach and restaurants were clean. They had very poor housekeeping and butler service was non existent. The loud disco music at the pools was all day long. Not a relaxing atmosphere
Commentaires de Gestion de l’hôtel
12 août 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, Your feedback is highly important.Rest assured we will take into consideration your comments to improve our service.
par un voyageur de Ames
Publié le 11 août 2024 sur Expedia
We had excellent service - the housekeeping in the room was very good. The food was among the best we have had at an all-inclusive resort. Construction was going on to add additional rooms to the property, but it didn't bother us much. The wait staff at the restaurants was excellent.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sunset Plaza , Gestion de l’hôtel
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere.
par un voyageur
Publié le 4 août 2024 sur Expedia
Nice people but shower wasn’t good & air conditioning went out all night
Commentaires de Gestion de l’hôtel
6 août 2024 par sunse, Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, Rest assured we will take into consideration your comments to improve our service.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sunset Plaza , Gestion de l’hôtel
I appreciate the time you took to share your experience with us!, Your feedback is highly important.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
FALTA DE ATENCIÓN DE PARTE DEL PERSONAL (NO TODO)
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sunset Plaza , Gestion de l’hôtel
Hemos tomado nota del problema que describió y trabajaremos con nuestro equipo para mejorar estas áreas, le agradecemos su comentario.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The food was terrible. As a vip customer I expected better quality and bigger variety. The breakfast was horrible. Uncooked omelet and small portions.
The waiters expected me to tip them out all the time.
About the cleaning service they are coming into your room after 12:00 and that makes you feel uncomfortable because you can’t relax into your room.
This hotel doesn’t look like all inclusive but it looks more like a la carte
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sunset Plaza , Gestion de l’hôtel
Thank you for taking the time to share your experience, I am very disappointed to learn of the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to. Please note that I have reviewed all the points you have brought to our attention with my team and have taken necessary steps to ensure these issues are addressed. I apologize again for these shortcomings and hope that we have the chance to welcome you back soon and provide you with an experience that reflects the standards we are known for.
