Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 15, 2024 on Expedia
A lot of construction happening right now. Good location overall.
Comment from Hotel Management
Aug. 15, 2024 by Hotel Management, Hotel Management
Esteemed William,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.
by A traveller from Decatur
Posted Aug. 10, 2024 on Expedia
The staff was incredible! But they only had 1 restaurant available. The other was being remodeled. Also, one side of the hotel was getting renovated so during the day, my baby struggled taking his naps. You can hear it through the entire hotel. The lighting in the rooms were also terrible. There was minimal privacy between the toilet room, bathroom, and bedroom area. If I was needed to use the restroom, the light was beaming into the room causing my family to be woken up. The rooms also had a stench of an old building. The only thing we liked was the amazing staff, breakfast options, & beach.
Comment from Hotel Management
Aug. 12, 2024 by Hotel Management, Hotel Management
Esteemed Aileen,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.
by A traveller
Posted Aug. 5, 2024 on Expedia
Pool was okay but the beach made up for it. The service was amazing. We loved every part of their customer service
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Esteemed Guadalupe,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 2, 2024 by Roberto, Hotel Management
Esteemed Christina,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Estimada Carmen,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.
by A traveller from Spring valley
Posted Jul. 24, 2024 on Expedia
For the first time the rooms were remodeled and looks great , the area around this resort is quite and beauttiful .
Comment from Hotel Management
Jul. 24, 2024 by Hotel Management, Hotel Management
Esteemed Mr Joseph,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Robert, Hotel Management
Esteemed Robert,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 14, 2024 on Expedia
We’ll kept areas, friendly staff good breakfast buffet.
Comment from Hotel Management
Jul. 15, 2024 by Hotel Management, Hotel Management
*************************************************************************************Esteemed Gonzalo,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 14, 2024 on Expedia
Older property going through renovations. Still very nice.
Comment from Hotel Management
Jul. 15, 2024 by Hotel Management, Hotel Management
Esteemed Christine,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A traveller
Posted Jul. 14, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Esteemed Annabel,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
