Avis Gangga Island Resort & Spa - CHSE Certified

Dear Mr Remo, Thank you for your comments during your recent stay in Gangga Island Resort & Spa. It’s only through feedback such as yours that we are able to improve upon the service that we provide to our valued guests. We are delighted to read that you enjoyed our beautiful island and our nice and clean rooms. I’m sorry to read that you’re not satisfied with the meals we serve. We offer a wide selection of choices for our guests, we serve breakfast buffet that contains a choice of three different kind of fresh bread and toast plus bread rolls, a variety of Danish pastry, freshly made waffles, 3 bread spreads plus chocolate paste and honey, a salad bar, a selection of cold meat cuts and cheeses, yogurts, different types of cereals, hot meal options, Indonesian alternatives plus an egg station where any type of eggs are served according to your needs which includes a selection of vegetables, sausage and bacon as you wish as well as pancakes made a la minute. Furthermore we have a choice of fresh seasonal fruit cuts and a selection of whole fruits, the choice of hot beverages, ice water, milk, fresh fruit juices and vegetable juice are also available. The choice of a la carte lunch contains two options of starter with the choice of a salad bar with fresh produce, two options of first course with choice of pasta or soup, four other main course options with the choice of fish or meat, as well as a vegetarian main course and four choices of dessert. The same goes for dinner where a salad bar is not included but can be provided if guest require. We apologize in case you felt obliged to choose your meals beforehand. As we kindly informed you upon arrival briefing it is not an obligation to pre-order your meals, you can order your meal at the time of lunch and dinner as well as the possibility to order meals different than what’s indicated on our menu in case you feel that the choice wasn’t according to your preference. With the above in mind, I regret to hear that our food was not up to your standard and that you felt that the food rather boring during your 3 nights stay with us. I’m happy to read that you were OK with the choice. I would like to clarify that the car and boat transfers are no hidden cost. These prices are clearly indicated before making a booking through Expedia. We are sorry if you felt that drinks were priced too high. Note that they are in range with other resort in North Sulawesi region and also related to complicated logistics such as transport & operational costs, tax & service charge, resources availability and other factors related to the remoteness of our island. Thank you once again for your feedback and we hope that there’s a chance to serve you back again in the future. Best wishes and regards Priscilla Tumurang