Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon hôtel
Publié le 7 nov. 2019 sur HotelsSuperbe hôtel dans une île qui pourrait être magnifique si il y avait moins de détritus sur les pourtours de l’ile !!
La plage de l’hotel est quant à elle, propre ;)
Un peu déçue également de ne pas avoir pu voir de lamantins, malheureusement ils ont disparus depuis 3 ans !
Rien à redire sur l’hôtel par lui même, le personnel est au petits soins et très sympathiques.
Commentaires de Gestion de l’hôtel
14 nov. 2019 par Helenah, Gestion de l’hôtel
Dear Virginia,
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
par un voyageur de Yokohama-city,Kanagawa-ku
Publié le 28 avr. 2024 sur Expedia
海しかないです。食事は焼きそばとチャーハンを頼んでおけば無難に美味いです。
par un voyageur
beautiful island with incredible staff
Publié le 14 mars 2024 sur HotelsThe most beautiful island with incredible staff but the food is sub standard and the resort is in need of some refurbishment.
Commentaires de Gestion de l’hôtel
6 mai 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our island beautiful and enjoyed the service provided by our staff. Your kind words mean a lot to us.We sincerely apologize for falling short in terms of the food quality and the condition of our resort. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for all our guests in the future.
par un voyageur
Worst hotel for eco despite beautiful setting
Publié le 29 oct. 2023 sur HotelsLet’s start with the good. The reception and restaurant staff were friendly and helped us where necessary. The beach was naturally beautiful and there was plenty of space to relax. The room was nice, clean and spacious. Only staff grumble was the spa which we booked and then they never reserved a slot for us so we had to wait a while for it to be set up.
Now for the bad. Away from the main beach area that was a lot of plastic waste, and cleared foliage dumped in refuse bags, clearly by the hotel as due to the set up and geography they were the only ones with access. On our first morning we got out of the hotel boundaries (certainly not signposted with the intention for people to do this) and we walked around the island to the local village. People were friendly and smiley. We got to another beach area and what can only be described as a plastic grave yard awaited us. It was horrific. Not just single use plastic but nappies, tyres, old furniture, fishing nets. So what has this to do with the hotel? Other than being part of the local community and seemingly doing nothing to help, they ran a polluting generator 24/7 where the village had solar panels. But the worst thing by far as the clear signage not allowing us to fill up water bottles. We were even stopped from getting water at lunch time as we had gone ala crate and not for the buffet. The ONLY was to drink water was to buy small
Plastic bottles every time. HOW IS THIS ALLOWED?! The whole thing was very upsetting
par un voyageur
Publié le 16 avr. 2023 sur Expedia
Clear water
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Resort Management Team, Gestion de l’hôtel
Thank you for your review, we hope to see you again soon.
par un voyageur
즐거운 여행이었다
Publié le 28 nov. 2022 sur Hotels직원들이 매우 친절하고 룸 컨디션도 좋았습니다
Commentaires de Gestion de l’hôtel
29 nov. 2022 par Resort Management Team, Gestion de l’hôtel
Dear Ahyung,Thank you for your comments. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon.
par un voyageur
Publié le 2 sept. 2022 sur Expedia
자연친화적 :) 너무 예쁜
바다
Commentaires de Gestion de l’hôtel
11 sept. 2022 par Resort Management Team, Gestion de l’hôtel
Dear Dukyoung,Thank you for your review and we are delighted you enjoyed your stay with us.We hope to welcome you again soon.Regards
par un voyageur
Publié le 30 juill. 2020 sur Hotels
Our stay was very relaxing. We enjoyed swimming in the sea and reading as we lounged on loungers. We were kept well-fed, the food was plentiful and delicious. The room and all areas of the resort were spotless.
Commentaires de Gestion de l’hôtel
31 juill. 2020 par Arvine, Gestion de l’hôtel
Thank you for your feedback and we hope to have the pleasure welcome you back to the Resort.
par un voyageur
Wonderful experience !
Publié le 28 févr. 2020 sur Hotels環境好舒服，員工們都熱情！
Commentaires de Gestion de l’hôtel
11 mars 2020 par HELENAH, Gestion de l’hôtel
Dear Sir/ Madam,
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Mantanani.
par un voyageur
Small Paradise, Big Soul
Publié le 19 déc. 2019 sur HotelsWhy merely disembark day-trip speed boats for a rushed photo-shoot of Pulau Mantanani Besar’s marine protected coral reef island? Instead, indulge at your own pace on white sandy beachfront chalets like pampered VIP guests. Savior Mantanani’s teal blue aquatic splendor by basking in comfort while feasting on four tasty meals a day.
That was exactly what my partner and I embarked on for six whole days. We cherished every moment of our time here. The only regret was not staying longer. We departed with watery eye melancholy as our speedboat sailed off. Looking backwards, the collective smiles of the attentive food & beverage team lingered in our hearts as our paradise island shrunk into the distance.
Our final verdict: Mantanani Island was even more spectacular in person than the photogenic postcard pictures. This thanks in part to the wonderful individuals immersed in Sutera’s cheerful hospitality culture. ‘Small paradise, big soul’ sums up our experience here.
Commentaires de Gestion de l’hôtel
24 déc. 2019 par Helenah, Gestion de l’hôtel
Dear Sir/ madam,
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Sabah. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
