Ratings based on 245 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Hotels
Room great!! Hotel was clean,
Cons: I was charged an extra night so have to wait until my credit card statement comes in to dispute it. I was left waiting in the restaurant over 1 hour for food one evening.
Comment from Hotel Management
Aug. 31, 2024 by Anant Leekha, Hotel Management
Dear Guest,Thank you for sharing your feedback. I'm glad to hear you enjoyed the room and found the hotel clean. I’m sorry to learn about the issues you faced with billing and the delay in the restaurant. We strive to provide a seamless experience, and it's clear we missed the mark in these areas. I’ll make sure your concerns are addressed with our team to prevent similar issues in the future. If you need any assistance with the billing issue, please don’t hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Warm Regards,Anant Leekha
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 31, 2024 by Anant Leekha, Hotel Management
Dear Shaan,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay and found everything to your satisfaction. Your positive feedback about the room and cleanliness means a lot to us. We’re also grateful for your patience regarding the restaurant delay, and we’ll work on improving that aspect. We look forward to welcoming you back and ensuring another great experience. Thanks again for your support!Warm Regards,Anant Leekha
by A traveller
Bad experience
Posted Jul. 30, 2024 on HotelsWe booked a 3-night stay at Novotel. When we arrived at the hotel, they informed us that they did not receive our booking, even though the payment was already credited. All rooms were sold out, so we couldn't check in. They transferred us to another hotel and agreed to help us cancel the booking and get a refund.
In the meantime, I contacted Novotel and Hotels.com, but they are still blaming each other, and I have not yet received a refund. I hope Hotels.com will take this incident seriously. Please assist in securing my refund.
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 31, 2024 by Anant Leekha, Hotel Management
Dear Sumana,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay and found everything to your satisfaction. Your positive feedback about the room and cleanliness means a lot to us. We’re also grateful for your patience regarding the restaurant delay, and we’ll work on improving that aspect. We look forward to welcoming you back and ensuring another great experience. Thanks again for your support!Warm Regards,Anant Leekha
by A traveller
Posted Jul. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 31, 2024 by Anant Leekha, Hotel Management
Dear Hardik,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay and found everything to your satisfaction. Your positive feedback about the room and cleanliness means a lot to us. We’re also grateful for your patience regarding the restaurant delay, and we’ll work on improving that aspect. We look forward to welcoming you back and ensuring another great experience. Thanks again for your support!Warm Regards,Anant Leekha
by A traveller
Posted Jun. 20, 2024 on Hotels
by A traveller
Posted Jun. 2, 2024 on Expedia
Comment from Hotel Management
Jun. 6, 2024 by Rahul Panwar, Hotel Management
Dear Rajesh, Thank you for taking the time to share your feedback . However, we understand there is room for improvement. If you have specific suggestions on how we can enhance your experience, please let us know. Your insights are invaluable in helping us provide a better service for all our guests.We look forward to the opportunity to welcome you back and exceed your expectations.Warm regards,Rahul Panwar
by A traveller
Posted May 18, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Rahul Panwar, Hotel Management
Dear Ashwin, Thankyou for your valuable feedback, please let us know if there's any specific area of improvement you would like to highlight which can help us make your future experiences with us better Warm Regards,Rahul Panwar
by A traveller
Posted May 12, 2024 on Expedia
I don't like rooms window because there is no window to come fresh air. Please keep window for room to stop breathing problem. In bathroom there is no ventilation. Bathrooms has no proper way to go water out .
Comment from Hotel Management
May 18, 2024 by Rahul Panwar, Hotel Management
Dear Pratibhab, Thank you for sharing your feedback regarding the room and bathroom ventilation. Your comfort and satisfaction are important to us, and we'll certainly take your suggestions into consideration for future improvements. Providing proper ventilation and ensuring a comfortable environment for our guests is one of our priorities, and we'll work to address these concerns. If there's anything else you'd like to share or if you have any specific requests for your next stay, please feel free to let us know. We appreciate your valuable feedback!Warm Regards,Rahul Panwar
by A traveller
Posted May 8, 2024 on Hotels
Comment from Hotel Management
May 18, 2024 by Rahul Panwar, Hotel Management
Dear Divyam, Thank you for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Warm Regards,Rahul Panwar
