Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Publié le 5 juin 2024 sur Expedia
Not a great experience. Room was not as promised.
Commentaires de Gestion de l’hôtel
7 juin 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Mehul, Namaskar! Reference to our discussion over the phone in regards to the above feedback, We're sorry to hear that the room didn't meet your expectations. Our aim is always to ensure our guests have a comfortable and satisfying stay, and it seems we fell short this time. Your feedback is crucial in helping us improve our services. Rest assured, we will take immediate corrective action to ensure that our room descriptions are accurate and meet our guests' expectations. We hope you give us a chance to improve your perception of our establishment in the future. Thanks & Regards The Orchid Hotel, Pune
par un voyageur
Publié le 19 mai 2024 sur Expedia
A dated property internally, but still a very nice stay with very attentive staff.
Commentaires de Gestion de l’hôtel
20 mai 2024 par General Manager , Gestion de l’hôtel
Dear Pablo Junior, Namaskar! We're glad to hear that you enjoyed your stay and appreciated the attentiveness of our staff. Your feedback regarding the internal aspects of the property is invaluable to us. Continuous improvement is a cornerstone of our mission, and insights like yours help us identify areas that may benefit from updates or enhancements. Rest assured, we are taking steps to ensure our accommodations meet the expectations of our guests, so that the charm and comfort you experienced are matched by modernity and style. We look forward to showcasing our improvements during your next visit. Thanks & Regards The Orchid Hotel, Pune
par un voyageur
Publié le 10 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par General Manager , Gestion de l’hôtel
Dear Eisuke, Namaskar! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards The Orchid Hotel, Pune
par un voyageur
Publié le 5 mai 2024 sur Expedia
Staff and service was 5 star but WiFi barely works, gym is outside and not usable because of the pollution, food is mediocre, and hotel feels dirty for a five star hotel. Wouldn’t recommend.
Commentaires de Gestion de l’hôtel
10 mai 2024 par FOM, Gestion de l’hôtel
Dear Chase, Namaskar! We're grateful for your feedback noting our five-star staff and service. It's disappointing to hear that other aspects did not meet your expectations. We recognize the importance of reliable WiFi and are addressing this to improve connectivity. Regarding the gym's location, we are evaluating alternative solutions to mitigate the impact of external pollution. While we diligently strive to maintain the highest cleanliness standards, it's clear we have areas to enhance. We have passed your comments to our housekeeping team for immediate attention. Your dining experience is equally important, and we are working with our culinary team to review our menu options and ensure our food quality reflects our guests’ expectations. Your insights are instrumental for our continuous improvement, and we hope to have the opportunity to deliver a more satisfying experience in the future. Thanks & Regards FOM
par un voyageur
Publié le 30 avr. 2024 sur Expedia
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Clean property
Breakfast buffet was great
Night ala carte was ok, they messed up sandwich and tea order of ours at dinner
Lights were working on off at night so we had trouble sleeping
Staff was very helpful though
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Dnyanada, Namaskar! We're glad you found the property clean and enjoyed the breakfast buffet. It's great to hear the staff was supportive. However, we're concerned about the issues you had with your night ala carte order and the lights in your room. We have taken note of the mix-up with your sandwich and tea, as well as the malfunctioning lights, and have addressed these matters with our team to ensure our service and facilities meet the high standards our guests expect. Your comfort is a priority, and we are committed to making improvements for a better guest experience. We appreciate your feedback and hope to provide you with a flawless stay in the future. Thanks & Regards The Orchid Hotel, Pune
par un voyageur
Publié le 27 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Rohit, Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, Team Orchid, Pune
par un voyageur
Publié le 21 mars 2024 sur Expedia
Extremely unpleasant rooms, didn’t even get another room after requesting a different room saying that the current room is dirty.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Ms. Shreya, Namaskar! We are truly disheartened to hear about your unsatisfactory experience with the cleanliness of your room and the difficulty you encountered when requesting a change. It's clear that we fell short in delivering the comfortable and up-to-standard accommodation we strive to offer all our guests. The condition you described is not acceptable and does not reflect our commitment to guest satisfaction. We have taken immediate note of your feedback and will address this with our housekeeping team to ensure that our rooms meet the high levels of cleanliness expected. We also aim to improve our responsiveness to guest requests, but upon investigation we have found that there was no communication done to the hotel team for a room change. Your feedback is invaluable in helping us to enhance our service and we hope to have the opportunity to restore your confidence in our establishment. Kindest Regards, Team Orchid, Pune
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Vipin, Namaskar! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Kindest Regards, The Orchid, Pune
