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They didn't comply with the reservation conditions
Publié le 5 août 2019 sur HotelsWe arrived with a reservation for four for a fixed price. Once there, they told us the price was for one person, when it was clearly stated in the confirmation email that it was for four, not once, but twice. They refused to let us in for the confirmed price, so we were stranded at 11 pm, at night, because they breached our contract. Luckily, there was room in other hotels (for that same price) and we could make a reservation, and they didn't try to scam us. Oh, and when we asked Tikary for a complaint form, they gave us a piece of color paper and a marker. We felt so insulted!
