Ratings based on 1,703 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 14, 2024
Only thing that was disappointing was Destination Services transport to/from the resort. We were given instructions with incorrect information about where to find the representative - and when we finally found him in the theatre of all places, he then confirmed our return transportation. But when we were leaving and waiting for our scheduled transportation they never showed up. Customer service claimed we never confirmed our transportation but eventually got us a driver but we nearly missed our return flight. I don't know where the mistake was made but unfortunately I won't be booking through Travelocity again because this situation could have easily left us stranded at the resort.
Comment from Hotel Management
Nov. 15, 2024 by Guest Relations, Hotel Management
Dear Gregory. Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered with the Destination Services transport and the confusion surrounding the transportation confirmation. Your feedback is invaluable, and we will be sure to share your comments with the Destination Services team to ensure better communication and accuracy in the future.Thank you again for your honest feedback, and we hope you’ll consider returning in the future for a smoother and more enjoyable experience.Best regards, Dannyely S, Guest Relations Department
by A traveller
Posted Nov. 5, 2024
Best place staff in the world. No more moments the best of the best.
Comment from Hotel Management
Nov. 5, 2024 by Guest Relations, Hotel Management
Dear Abelardo. Thank you so much for your incredible review! We’re truly honored by your kind words. Our staff always strives to provide the best service, and it’s wonderful to know that their efforts made your experience unforgettable. We can’t wait to welcome you back to what you’ve described as the best place in the world!Warm regards, Dannyely S, Guest Relations Department
by A traveller
Posted Aug. 26, 2024 on Expedia
The food. The food was exceptional, with lots of options to choose from! Just remember to book a reservation before dining in.
Hotel was a few minutes walk to the beach which was great! The beach was always clean with very few seaweed.
The staff were very friendly and welcoming.
Partner and I both had fun and were satisfied with the resort.
Would love to book again for next time!
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations, Hotel Management
Dear Melissa,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the exceptional food and the variety of options available. It’s great to know that the proximity to the beach and its cleanliness added to your experience.We’re also pleased that our friendly staff made a positive impression and that both you and your partner had a fantastic time. We would be thrilled to welcome you back for another stay!Best regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations., Hotel Management
Dear Landon,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food and found the beach clean and accessible. However, we’re sorry to learn that your experience did not fully meet your expectations.We appreciate your comments about the reservation process and the beach's cleanliness. Your feedback is invaluable as we continuously strive to improve our services and guest experience.We hope you consider staying with us again in the future and give us another opportunity to provide you with a more enjoyable stay.Best regards,Euromar HeyerGuest Relations
by A traveller from PORTSMOUTH
Posted Aug. 25, 2024 on Expedia
Great property. Food was great and service was pretty good. Overall it was a great experience.
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations., Hotel Management
Dear Cynthia,Thank you for your feedback. We're delighted to hear that you enjoyed our property, the food, and the service. It's wonderful to know that your overall experience was positive.We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future for another great stay.Best regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 24, 2024 on Expedia
We had a great time at the resort. The place and beach were beautiful, the food was delicious, and the staff was friendly and polite.
We loved the Meat restaurant, the Coffee shop, and Portofino.
The only issues were that the lobby was a bit too hot and some games at the sports bar required payment.
Overall, it was a great experience.
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations., Hotel Management
Dear Beqar,Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great time at our resort and enjoyed the beautiful setting, delicious food, and friendly service. It's wonderful to know that the Meat Restaurant, Coffee Shop, and Portofino were highlights of your stay.We apologize for the issues you experienced with the lobby temperature and the additional charges for games at the sports bar. Your feedback is valuable, and we will look into these areas to ensure a more comfortable experience for our guests in the future.Thank you once again for your kind words and for choosing our resort. We look forward to welcoming you back for another great stay.Best regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 24, 2024 on Expedia
We had a great time at the resort. The place and the beach were beautiful, the food was delicious, and the staff was firendly and polite. We loved the Meat restaruant, the Coffee shop and Portofino restaruant. The only issues were that the lobby was missing the AC and was too hot and the games at the sport bar required additional payments which felt a bit scam when you are at full inclusive resort. Overall it was a great experiance.
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations., Hotel Management
Dear Bori,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the beautiful resort, the beach, and the delicious food. It’s great to know that the Meat Restaurant, Coffee Shop, and Portofino Restaurant stood out to you.We appreciate your feedback regarding the lobby temperature and the additional charges for games at the sports bar. We understand how these aspects can impact your overall experience and will take your comments into consideration as we strive to improve our services.Thank you once again for your kind words and for choosing our resort for your stay. We look forward to welcoming you back in the future for an even better experience.Best regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 20, 2024 on Expedia
The stay was wonderful. The staff is the upmost remarkable staff. Made us feel like family. A great place to stay!
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations., Hotel Management
Dear Curtiss,Thank you so much for your kind words! We're thrilled to hear that your stay was wonderful and that our staff made you feel like family. Creating a welcoming and warm environment for our guests is our top priority, and it’s great to know we succeeded in doing that for you.We look forward to the opportunity to welcome you back to our hotel in the future.Warm regards,Euromar HeyerGuest Relations
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations , Hotel Management
Dear Ms. Merdith,We hope you enjoyed your stay.See you soon!Best regards,Mayoris Rijo,Guest RelationsBahia Principe Bavaro Resort
by A traveller
Posted Aug. 18, 2024 on Expedia
Great hotel
Comment from Hotel Management
Aug. 29, 2024 by Guest Relations , Hotel Management
Dear Komal,Thank you for your feedback!We’re thrilled to hear that you had a great experience at our hotel. We strive to provide excellent service and a memorable stay for all our guests. We look forward to welcoming you back in the future. Thanks again for your kind words! Regards,Mayoris Rijo,Guest RelationsBahia Principe Bavaro Resort
