Avis Costa Atlantica Beach Condos

Hello Serge,Thank you for your feedback. We apologize for failing to communicate our policies better. We have been in the short-term rental business (STR) for 6 years, and we have never offered free daily cleanings or advertised that we do. In response to requests from our esteemed guests, we recently started offering optional cleanings for an additional fee to those guests that want them. I apologize if anything on our page gave you the impression that this service was free.We have also always charged for electricity separately, which is a common practice for STRs in our area because of the longer-term nature of our bookings, and because of the incredibly high cost of electricity in Punta Cana. We know that some of our international guests may not be familiar with these facts, so we have always listed that we charge for electricity separately on Expedia, and we even include the current market price per kilowatt. We assumed that this was a sufficient disclosure, but considering your feedback and the fact that we have no control over how Expedia displays our pricing and policies to guests, we will take immediate action to review and improve how this information is communicated to our future guests. I have also personally reviewed your electricity consumption during your stay to determine if you were overcharged, and I can confirm that you were not. You stayed in one of our biggest penthouses that has 5 separate high-power AC units, and our kilowatt tracker indicates that they were turned on almost always. Nevertheless, I will reach out to the electric company to confirm this data. You can rest assured that if they find any errors that led to you being overcharged by even a cent, that we will issue a refund immediately. Our team at Costa Atlantica prides itself on its honesty and on exceeding our guests’ expectations.