Note fondée sur 1 014 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super
Publié le 19 déc. 2021 sur HotelsUn deuxième séjour au sein de cet hôtel avec accès preferred club. Service optimal du majordome qui anticipe le besoin. Bon rapport qualité prix. Service de qualité !!!
Commentaires de Gestion de l’hôtel
20 déc. 2021 par Lbrador, Gestion de l’hôtel
Dear guest, Thank you for your feedback! Best regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
I really can't say nothing negative about my stayed at dreams onyx resort...my overall rating for this hotel is a 10 plussss....food was amazing, same as entertainment and the bars staff were amazing...shout out to Marcos and Felix who gave me excellent service down the pool bar..
Now, Javier our concierge really deserve all of the best, he went beyond on everything he did for us, always on top of everything we needed, this gentlemen took care of everything for us specially on our reservations for all the restaurant and all of pur accommodation, thank you Javier for taking carebof me and my family, see you next time.
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
par un voyageur de Katy
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
We have been to this property with this the third time, we like it so much that we decide to get married this year. Everything went perfect, Javier was our designed concierge. He was outstanding. He made us felt at home not only to my and my wife but to all our friends and family. If you are planning to get married I highly recommend this property. Also, Manuela our wedding coordinator was excellent. We have an excellent stay and a wedding to remember for eternity.
Commentaires de Gestion de l’hôtel
21 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
This was our 4th time staying at an All Inclusive resort at the Carribean. This one had a unique touch which others did not - a personal concierge!
Our concierge was Javier - he showed us around the property and to our room and explained everything. we thought that's where we part ways. Little did we know that this partnership continues throughout our stay. Every morning, Javier would text us with a schedule which contained a list of activities for adults and kids for the day. Every afternoon, he would check with us and see how our stay is going. He would also provide recommendations and help schedule our spa services and restaurant (Asian cuisine requires advanced reservations for the Hibachi show). After bookings were completed, he would also follow up to see how our experience was and if anything else is needed.
That made our stay much better and simpler - we felt like we have a local friend who is always available for us.
The other thing we loved was accessibility to everything - all restaurants are near each other and very close to the beach. The gym and spa are within the area as well. There are about 6 swimming pools with impressive water slides and fun water dance activities and swim-up bars.
We'd highly recommend staying at this hotel, especially if you're coming with kids, and if your concierge is Javier, you're definitely in luck!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
Girls trip with my two daughters and we had a great and relaxing time. The property was absolutely beautiful. We got a walk out pool suite and really found it to be absolutely perfect. We would definitely come back and stay here again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience.It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all your great feedback.We hope we have the chance to welcome you back again soon.Kind regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
I loved the resort it was so beautiful and everyone was so kind and helpful…wht I didn’t like about the resort was the pool close to early and it’s to hot there for tht
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear guest,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear Guest,Please allow us to personally thank you for your kind words about our resort and for sharing them here.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.Sincerely,
par un voyageur
Publié le 18 août 2024 sur Expedia
Javier from concierge was amazing anything I need he was there going above and beyond at anytime of the day or night all of the staff were very helpful and assist with anything I need. I came on a solo trip the staff even help take content on my phone .Jorge the bell boy was fantastic. I will be back
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Dear guest,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
Excelente hotel, la atención de javier.
Commentaires de Gestion de l’hôtel
19 août 2024 par Gabriela De La Rosa., Gestion de l’hôtel
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,
