Note fondée sur 1 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Gros Resort
Publié le 10 mai 2022 sur HotelsUn gros ressort regroupant 4 hôtels de nombreux restaurants avec tout confort. Too mutch avec le All inclusive ou l’on fait que manger.
Trop grand avec des déplacements internes permanents
Commentaires de Gestion de l’hôtel
18 mai 2022 par Sachenca, Gestion de l’hôtel
Cher Max Oliver,
Tout d'abord, nous tenons à vous remercier d'avoir choisi notre Grand Palladium Bavaro Suites Resort & Spa pour vos vacances, ainsi que de nous avoir fait part de votre récente expérience.
C'est vraiment un plaisir pour nous de confirmer que vous avez apprécié votre séjour chez nous et que nous avons dépassé toutes vos attentes.
Nous espérons également avoir l'opportunité de vous servir dans un avenir pas très lointain pour vous offrir un autre séjour mémorable.
Sincères salutations!
Sachenca Núñez
Hospitality Manager
par un voyageur
Publié le 31 déc. 2024
Deeply Disappointing Stay at Grand Palladium Bavaro Resort
How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing.
Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day.
The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected.
The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment.
I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.
Commentaires de Gestion de l’hôtel
1 janv. 2025 par Hospitality Sr. Advisor, Gestion de l’hôtel
Dear Anshul,Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay at Grand Palladium Bavaro Suites Resort & Spa. We understand how disappointing it must have been for your family, especially when celebrating such a special occasion as your parent's 25th wedding anniversary. Please know that this is not the standard of service we strive to provide, and we deeply regret the issues you encountered, such as the cleanliness of the room, delays in addressing your requests, and the unprofessional behavior you described from our staff. We take your feedback seriously, and we are actively addressing these matters to ensure that future guests do not experience the same frustrations. Our team is committed to providing excellent service, and it is clear that we fell short during your stay. Once again, we apologize for the inconvenience you experienced and hope you will allow us the opportunity to regain your trust in the future.Kind regards, Y. Jiménez Hospitality Sr. Advisor Palladium Hotel Group
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par E. Cordero Guest Satisfaction Lead , Gestion de l’hôtel
Estimada Cynthia,Agradecemos sinceramente su comentario en Expedia. Nos complace saber que su experiencia en el Grand Palladium Bavaro Suites Resort & Spa fue tan positiva y que logró disfrutar de su estancia al máximo. Nuestra misión es convertir clientes en fans, y su satisfacción es nuestro mayor logro.Esperamos tener el placer de recibirle nuevamente en el futuro.Atentamente,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par D. Cruz Hospitality Advisor, Gestion de l’hôtel
Dear Douglas,We appreciate your preference in selecting our Grand Palladium Bávaro Suites Resort & Spa for your well-deserved vacation. We are honored to know that your experience was completely satisfactory.We look forward to having the pleasure of providing you with another unique and memorable experience.Best regards!D. CruzHospitality Advisor
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Staff was great but the property needs some updates and a better selection of food.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par D. Cruz Hospitality Advisor, Gestion de l’hôtel
Dear guest,Thank you for rating your recent stay in our Grand Palladium Bávaro Suites Resort & Spa.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards,D. CruzHospitality Advisor
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Good Place to Stay. Rooms are a bit outdated but the staff is very good and friendly. Not top tier but a decent place to stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par D. Cruz Hospitality Advisor, Gestion de l’hôtel
Dear Joseph,We truly appreciate your taking the time to write a review on the Grand Palladium Bávaro Suites Resort & Spa.We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for our daily work.In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.Kind regards,D. CruzHospitality Advisor
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Lamentablemente no volvería, son pocas las opciones de bebidas que hay y tienes que recorrer distintas facilidades para poder tomar porque no todas tienen lo mismo. El transporte solo te lleva a la
Habitación la primera vez, luego si llamas para que te recojan ya que los restaurantes están bien alejados nunca llegan. Si paras algún transportista no te hacen caso y siguen de largo. En el sport bar dice que hay comida 24/7 y cuando llegas te contestan que no van a cocinar más que hay que comerse lo que haya. Los restaurantes temáticos nunca tienen espacio y se enojan si los grupos son grandes. Pensamos que la pasaríamos mejor. Donde único podemos decir que es un poco bueno la piscina secreta que Wilmer nos atendió excelente. Visitamos muchas veces a RD pero definitivamente no tendríamos en consideración nuevamente esta facilidad.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par D. Cruz Hospitality Advisor, Gestion de l’hôtel
Estimada Wilnaris,Le agradecemos por compartir su experiencia en Grand Palladium Bávaro Suites Resort & Spa, y lamentamos profundamente que su estancia no haya cumplido con sus expectativas. Su opinión es muy valiosa para nosotros, y nos entristece saber que varios aspectos del servicio no estuvieron a la altura de lo que esperaba.Es especialmente preocupante leer sobre las dificultades que enfrentó con el transporte y la atención en nuestros bares y restaurantes. Estos detalles no reflejan el estándar de servicio que nos esforzamos por ofrecer a nuestros huéspedes. También tomamos nota de su comentario sobre la disponibilidad limitada de opciones en los restaurantes temáticos, y lamentamos que esto haya afectado su experiencia.Nos complace, sin embargo, saber que disfrutó de su tiempo en la piscina secreta y que Wilmer le brindó una atención excelente. Su reconocimiento es importante y será compartido con el equipo.Apreciamos sinceramente que haya tomado el tiempo para brindarnos su retroalimentación, ya que nos ayuda a identificar áreas en las que podemos mejorar. Esperamos que considere visitarnos nuevamente en el futuro para tener la oportunidad de brindarle una experiencia más positiva y memorable.Atentamente, D. CruzHospitality Advisor
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Overall, we had a great stay. There’s always food to choose from and we never went hungry. There were a few mishaps with the front desk and cleaning staff. We were given a double bed room on our honeymoon and it took many visits to the lobby to fix that we wasted almost a whole day on it, because each person we spoke to said “come back at *a specific time* which we had to come back 4 separate times to switch rooms, but our bellhop came to the rescue. We left super early for an excursion and forgot to tip so our balcony door was left open and dirty sheets were put on our bed. One night, at 8:30pm we had a cleaning lady show up saying “they want me to make the room” when we had our room cleaned that morning and we’re leaving the next. Earlier the same day, our key cards no longer worked to get in our room. But these didn’t ruin our vacation, the resort is huge with so many different options for food, pools, beach. The spa was amazing, the ocean was crystal clear and beautiful. No bugs on the resort. It’s really all you can ask for once you take away our minor issues.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par E. Cordero, Guest Satisfaction Lead, Gestion de l’hôtel
Dear Brianna,Thank you for sharing your experience on Expedia. We are delighted to hear that you had a great stay overall and enjoyed the variety of food options, as well as the beauty of the resort and the ocean. We apologize for the inconveniences you encountered with the front desk and cleaning staff, particularly regarding your room change during such a special occasion as your honeymoon. Your feedback is invaluable in helping us improve our services. It is our mission to convert customers into fans, and we hope to have the pleasure of welcoming you back in the future for an even better experience.Sincerely,
par un voyageur de Orlando
Publié le 28 sept. 2024 sur Expedia
They need new Funiture
Commentaires de Gestion de l’hôtel
29 sept. 2024 par E. Cordero Guest Satisfaction Lead , Gestion de l’hôtel
Dear Eli,Thank you for your feedback on Expedia regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa. We appreciate your observations and will take your suggestion about the furniture into consideration as we continue to improve our facilities.Your satisfaction is our priority, and we strive to convert customers into fans. We hope to have the opportunity to welcome you back in the future.Sincerely,
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Customer service was terrible. Light kept going off, and no water. When I asked for help to fix these issues, they did not want to help, they denied switching rooms
Commentaires de Gestion de l’hôtel
26 sept. 2024 par E. Cordero, Guest Satisfaction Lead, Gestion de l’hôtel
Dear Karen,Thank you for your feedback on Expedia regarding your stay at Grand Palladium Bavaro Suites Resort & Spa. We sincerely apologize for the inconveniences you experienced regarding customer service and the issues with your accommodations. Your comments are important to us, and we will take them into account to improve our services. We hope to have the opportunity to welcome you back in the future.Sincerely,
