Ratings based on 1,787 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
The resort is old school
Rooms looks old
Food is OK
Employees are nice
Comment from Hotel Management
Aug. 24, 2024 by D. Cruz Hospitality Advisor, Hotel Management
Dear Denisse,We truly appreciate your taking the time to write a review on the Grand Palladium Bávaro Suites Resort & Spa.We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for our daily work.In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.Kind regards,D. CruzHospitality Advisor
by A traveller
Posted Aug. 22, 2024 on Expedia
First, I would like to say if you are looking just to stay in your room this place is for you. It’s a lot of walking, waiting for trains in the hot heat to get to your destination not a lot of amenities that I saw for adults a secret pool that I’ve never seen And the bellboy let’s talk about the bellboy or customer service. I lost my keys at two in the morning. My husband was drunk. I went to the counter to see if I can get another key. I was questioned why I don’t know my room number because my husband has the key cards. The man was rude. Said I didn’t have a hotel room there refused to give me a key card I yelled at him to look for my information instead of sending me places at 2 o’clock in the morning, instead of helping me disgusting thing I had to endure not only to walk at 2 o’clock in the morning to find the counter which was almost a 3 mile walk from my room and at the end he told me next time remember your room number I will never go back to that hotel
Comment from Hotel Management
Aug. 23, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Dear Oma,Thank you for taking the time to share your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are sorry to hear about the difficulties you encountered during your visit.We understand that navigating the resort's extensive grounds and waiting for transportation can be challenging, especially in the heat. We appreciate your feedback and will review our signage and transportation services to improve the convenience for our guests.We deeply regret the experience you described regarding the bellboy and the situation with your room keys. This is not reflective of the high standards of service we strive to maintain. Your comments have been noted and will be addressed with our team to ensure that such situations are handled more appropriately in the future.Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by D. Cruz Hospitality Advisor, Hotel Management
Dear Shirley,We appreciate your preference in selecting our Grand Palladium Bávaro Suites Resort & Spa Resort for your well-deserved vacation. We are honored to know that your experience was completely satisfactory.We look forward to having the pleasure of providing you with another unique and memorable experience.Best regards,D. CruzHospitality Advisor
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Estimada Gloria,Lamentamos profundamente que su reciente estancia en el Grand Palladium Bavaro Suites Resort & Spa no haya cumplido con sus expectativas. Agradecemos que haya tomado el tiempo para compartir su experiencia.Para poder entender mejor los aspectos que necesitarían ser mejorados y tomar las medidas adecuadas, agradeceríamos recibir más detalles sobre los problemas específicos que encontró durante su estancia. Sus comentarios son valiosos para nosotros y serán revisados con atención para asegurar que podamos ofrecer una experiencia más satisfactoria en el futuro.Agradecemos nuevamente su feedback y esperamos tener la oportunidad de servirle mejor en su próxima visita.Atentamente,
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Estimado Anderson,Agradecemos sinceramente su excelente puntuación y sus amables comentarios sobre su reciente estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos alegra saber que su experiencia con nosotros fue tan satisfactoria.Su reconocimiento a nuestros esfuerzos es muy apreciado y nos motiva a seguir brindando un servicio de alta calidad. Esperamos tener el honor de darle la bienvenida nuevamente en el futuro.Atentamente,
by A traveller
Posted Aug. 22, 2024 on Hotels
Nuestra expereincia fue maravillosa.
Comment from Hotel Management
Aug. 22, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Estimada Luisa Alexandra,Le agradecemos sinceramente su calificación de 10 sobre 10 y su comentario sobre su estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos alegra mucho saber que su experiencia fue maravillosa.Sus palabras de reconocimiento son muy apreciadas y nos motivan a seguir esforzándonos para ofrecer experiencias excepcionales. Esperamos tener el placer de recibirle nuevamente en el futuro.Atentamente,
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Estimada Jenniffer,Agradecemos sinceramente la calificación de 8 sobre 10 que nos ha otorgado. Nos alegra saber que su experiencia en el Grand Palladium Bavaro Suites Resort & Spa fue mayormente positiva.Lamentamos si algún aspecto de su estancia no cumplió completamente con sus expectativas. Su puntuación es muy valiosa para nosotros y será tomada en cuenta para continuar mejorando nuestros servicios.Esperamos poder recibirla nuevamente y ofrecerle una experiencia aún más satisfactoria.Atentamente,
by A traveller
Posted Aug. 20, 2024 on Expedia
Good
Comment from Hotel Management
Aug. 20, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Dear Ana,Thank you for your 5-star rating on Expedia. We are delighted to hear that you had a positive experience at Grand Palladium Bavaro Suites Resort & Spa.Our team is committed to providing the best possible service to our guests, and your satisfaction is our greatest reward. We look forward to the opportunity of welcoming you back in the future.Best regards,
by A traveller
Posted Aug. 19, 2024 on Expedia
The food was below average for a resort like this. Very bland and needed mkre flavor.
Comment from Hotel Management
Aug. 19, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Dear Haylee,Thank you for sharing your feedback regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa. We regret to hear that the food did not meet your expectations. We strive to provide a diverse and flavorful dining experience and your comments are invaluable in helping us improve our offerings. We will review your feedback with our culinary team to ensure that we address these concerns.We appreciate your comments and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,
by A traveller from Royalton
Posted Aug. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by E. Cordero Guest Satisfaction Lead, Hotel Management
Dear Jeffrey James,Thank you for your excellent rating and for sharing your experience on Expedia. We are thrilled to know that you had a great stay at the Grand Palladium Bavaro Suites Resort & Spa.We appreciate your feedback and are pleased that our services met your expectations. We look forward to welcoming you back in the future.Sincerely,
