Ratings based on 881 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
by A traveller
Posted Aug. 18, 2024 on Hotels
by A traveller
Posted Aug. 11, 2024 on Expedia
Beautiful property, well kept. We could not make key room cards work. We’d have to walk to the reception several times a day to remagnatize them. I even changed the room because it was too much and it was the same problem.
Lots of food but lots of it wasn’t good. If you’re a picky eater you may not like it but if food is down your priority list, then you’ll be fine, no way you’ll be hungry.
Beautiful beach. I would recommend if you’re not expecting anything hosh-posh.
Comment from Hotel Management
Aug. 13, 2024 by Online Reputation Manager, Hotel Management
Dear Regina,Thank you for your feedback and for highlighting the positives of our property. We apologize for the inconvenience with the room keys and the issues with the food. Your experience does not reflect our usual standards, and we will address these concerns. We hope to have the opportunity to provide you with a better experience in the future.Online Reputation ManagerIberostar Waves Dominicana
by A traveller
Posted Jul. 21, 2024 on Expedia
by A traveller
Posted Jul. 18, 2024
Staff was not as friendly as at other Iberostars. Good was not good quality or big variety. There was no way to access food during certain times of the day, especially after 10pm.
Comment from Hotel Management
Jul. 22, 2024 by Online Reputation Manager, Hotel Management
Dear Valerie,Thank you very much for your comments regarding our hotel Iberostar. We regret that you did not completely enjoy your stay.Our Iberostar chain is well known for our high quality service, as you may have experienced at our other establishments, we regret that on this occasion this was not the impression you got. Your satisfaction is one of our priorities, and therefore we have shared this comment with our management team for their consideration.We sincerely hope that you will grant us another opportunity and that we will see you at one of our hotels in the future. Regards,Online Reputation ManagerIberostar Waves Dominicana
by A traveller
Posted Jul. 10, 2024 on Expedia
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Comment from Hotel Management
Jul. 18, 2024 by Gerente de Reputación en Línea, Hotel Management
Estimada Shmell,Gracias por su valoración.Atentamente, Gerente de Reputación en LíneaIberostar Waves Dominicana
by A traveller
Posted Jul. 9, 2024 on Expedia
by A traveller
Posted Jul. 8, 2024 on Expedia
Inattentive staff, unorganized restaurant management, stained towels and bed sheets
Comment from Hotel Management
Jul. 18, 2024 by Online Reputation Manager, Hotel Management
Dear Elizabeth,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing your experience with us.It saddens us to read your words, we apologize for any inconvenience. Our resort team is enthusiastic about meeting our guests’ expectations and normally goes above and beyond to ensure their stay is as seamless and enjoyable as possible. Nonetheless, we will share your feedback with our team in an effort to enhance our guests' experiences.We strongly encourage you to, for a next instance, approach any of our staff with any complaint you may have since they will be more than happy and willing to help.Again, we thank you for this review and hope to see you again soon in the future.Best regards,Online Reputation ManagerIberostar Waves Dominicana
by A traveller
Posted Jul. 8, 2024 on Expedia
Nice place very convinced
Comment from Hotel Management
Jul. 9, 2024 by Online Reputation Manager, Hotel Management
Dear guest,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana
by A traveller
Posted Jul. 2, 2024 on Expedia
