Ratings based on 382 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 6, 2024
Comment from Hotel Management
Nov. 7, 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa
by A traveller from harrison
Posted Sep. 22, 2024 on Expedia
it was amazing
Comment from Hotel Management
Sep. 23, 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 19, 2024 on Expedia
Excellent hospitality and empathy love the people the food the activities Everything is just wonderful
Comment from Hotel Management
Sep. 23, 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 11, 2024 on Expedia
Me encanto mucho y sobre todo el personal bares y David en el desayuno.
Comment from Hotel Management
Sep. 12, 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa
by A traveller
Posted Sep. 11, 2024 on Expedia
It might be called Impressive Punta Cana but we were NOT impressed. There were a few really nice workers but for the most part the service was awful - especially at the bars. It would take 15 minutes for a drink. The rooms are not clean and the food is mid. I cannot speak more on what happened but … trust me. If you are going to this resort please upgrade to Premium. We did this halfway through our stay and it was WAY better. But the regular Impressive Punta Cana is not worth it.
Comment from Hotel Management
Sep. 12, 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 10, 2024 on Expedia
We like everything about the property except the buffet, no food variety and it was extremely hot in there.
Comment from Hotel Management
Sep. 11, 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 10, 2024 on Expedia
Overall it was a ok stay. Lack consistency in all areas. Housekeeping, food, staff, but it was good for what it was. Good for the budget traveller.
Comment from Hotel Management
Sep. 10, 2024 by Customer Service, Hotel Management
Dear guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A traveller from Orlando
Posted Sep. 8, 2024 on Expedia
Average All Inclusive. Definitely not a 5 stars hotel. Check in and out terrible Be prepared to be solicited for a vacation club at all time. Pool, bars, and reserved restaurants, menus and staff 5 stars. Main buffet need a lot o work.
Comment from Hotel Management
Sep. 10, 2024 by Customer Service, Hotel Management
Dear guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 8, 2024 on Expedia
Food was terrible and not too many food options.
Comment from Hotel Management
Sep. 10, 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas
by A traveller
Posted Sep. 3, 2024 on Expedia
This was the worst resort I’ve stayed at. From day one issues . Check in says 3pm they did not have my room available until 4pm. To boot we finally got to our room and no water. The place gave us a run around of when it will be on. To make matters worse we let staff know the room had a stench to it they chalked it up bec there was no running water. After the water coming on at6:30pm the smell persisted throughout our whole stay. All they did was bounce us around from person to person with no one truly helping us. No free credit night upgrade nothing. They were late checking us In, no water and we missed our dinner reservation because we were not able to shower. So disappointed and saddened. Not even Expedia customer service could get them to help us because their service is horrible yet they are down your throat to upgrade or buy time shares . We asked to speak to higher ups and they made us write a lame letter which I’m sure no one would ever get back to us . I want To actually dispute my stay with my bank because the service we payed for was sup par if at that . I truly Think we should have been refunded a night or atleast upgraded which they never did . Please don’t stay here save yourselves the addiction. P.s go on tik tok there plenty of videos recounting their horrible experience on Impressive . The name impressive doesn’t match the resort because it was nothing but impressive especially the customer service.
Comment from Hotel Management
Sep. 4, 2024 by Customer Service, Hotel Management
Dear guest,At Impressive Resorts & Spas we are committed to our clients and the constant improvement of the services we offer, in order to provide you with a better experience every day during your stay. That is why we would like to serve you personally. Please send us a message through our web contact form with your reservation information so we can follow up on your case.Greetings,Impressive Resorts & Spas
