Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2018 sur Expedia
Muy comodo el departamento, necesita un poco de publicidad ya que los choferes de los tours no lo conocen bien, pero muy buena propiedad, muy segura y limpia
Commentaires de Gestion de l’hôtel
30 août 2018 par PATRICIA , Gestion de l’hôtel
Muchísimas gracias por su opinión,
seguimos trabajando para dar un servicio mejor.
Saludos
par un voyageur de San Diego, CA
Not as advertised or pictured!
Publié le 11 oct. 2017 sur ExpediaI'm a frequent traveler and I always look into things prior to making any reservations. I thought I did everything in my power to ensure my stay was safe, comfortable and stress-free. After making my reservation, I received a follow-up email from Laguna Bravo stating that there would be additional electricity charges which was not included in my reservation information. I contacted Expedia in regards to this matter and they in turn contacted the person from Laguna Bravo and was told specifically that there was no additional charges however, upon my arrival I was advised that there indeed was additional charges for usage of electricity and I would need to take it up with the owner in regards to my questions or concerns about that even though I had direct emails stating otherwise. The place was nowhere near what it was pictured on multiple sites in fact it had parts of the ceiling and railing falling apart and it's located in a location only the locals can find in a run-down part of town. Luckily myself and my friend had enough funds to be able to book elsewhere and stayed the entire week at another Resort because we felt unsafe at this rental. I requested from day one a refund and to this day have been denied and still had to pay electricity when I didn't stay at the unit not one our the entire week it was reserved.
Commentaires de Gestion de l’hôtel
2 nov. 2017 par Patricia Rodriguez, Gestion de l’hôtel
dear Natasha;
first of all thank you have used your real name, so we can make reference to your reservation.
We are a small, quiet, private hotel, guarded 24 hours and with very tight and fair prices, very fair for the service we offer.
We are inside an area of residential condominiums and we recommend renting a vehicle to have freedom of movement in the area and avoid tourists paying abusive prices of Punta Cana taxis.
In addition, we have perfectly specified our extra charges in all our announcements (if you have an email that informs you that there is no additional charge, by sending it to the booking website, you will be refunded the full amount).
Our apartment is the same as what you see in the pictures, and the roofs and others do not fall down .. sometimes the rains of the Caribbean leak in all the hotels in Punta Cana, and to repair them we must wait for the rain to end .
about the electricity that you paid, I must remind you that although you spent a few days out, not all of you, you turned on the air conditioners on 24 hours while they were not.
With the purpose of getting damaged?
Our rates are fair with each client, and by charging electricity separately, we can lower our prices for everyone.
It is a pity that there are people who do not make more responsible use of the facilities.
We attended all your calls and requests and as we have verified, they did not leave the apartment.
Even so, we will review all the possible inconveniences that you may have suffered with us. We are very sorry how to serve you, and we continue working to improve day by day.
Greetings
par ROCIO
Ojo con los gastos adicionales
Publié le 1 juin 2017 sur HotelsLamentablemente tuve que cancelar la reserva y no pude disfrutar de las instalaciones, no obstante, el personal vía telefónico muy amable.
Importante, hay unos cargos que solo uno se entera después de haber reservado:
Si realizas un late check in o un late check Out te cobran adicional, 20 usd
Costo adicional por la electricidad utilizada.
El único costo que estaba consciente antes de reservar es que te cobran uso 25 por limpieza del apt.
Commentaires de Gestion de l’hôtel
24 nov. 2017 par Patricia, Gestion de l’hôtel
Efectivamente la información era incompleta y no lo sabíamos.
Hemos contactado con la web para asegurarnos que se modificaba y actualmente aparecen todos los cargos detallados. (gracias a usted por hacérnoslo saber ya que lo desconocíamos)
Muchas gracias por su comentario.
Esperamos poder recibirla en un futuro.
Saludos
Recommandé
pour Tout le mondepar un voyageur de baldwin, new york
VERY NICE PLACE
Publié le 13 mai 2017
Pour : Large rooms balcony with table and chairs.my family felt safe: Good security. The admission manager, Carmen, was very professional and friendly.
Contre : I was charged 160 dollars for a 5th person. IT was advertised that the apartment can hold 6 persons for the price. I was not charged extra in STO DOM
Emplacement : A car could help. The place is far from everything. If you like peace and tranquility, this location is excellent
the apartment was great. It would be perfect for honeymooners: The description is accurate. No major complaint about the apartment.
Commentaires de Gestion de l’hôtel
29 mai 2017 par Patricia, Gestion de l’hôtel
Dear Lionell;
thanks for your nice words about Laguna Golf Bávaro.
We would like to remind you as we explained by phone, mail and in person that an extra charge was applied because you had made a reservation for 4 adults and finally stay 5.
You were wrong when you insisted that you had paid for an apartment for 6, as we showed you on your booking budget..
anyway an extra charged of 160 usd for a 16 days stay in... it is more than good price in high season.
I am sure next time you come back will check properly your information details before make a reservation.
We hope to see you soon, and thanks a lot again for choosing us for your vacations.
Recommandé
pour Tout le mondepar un voyageur de ABQ, NM
nice apartments
Publié le 18 juill. 2016 sur Expedia
Pour : it is an apartment that has everything and in a nice area.
Contre : nothing
Emplacement : It is a bit of a walk, but we rented a scooter,from Suarez rentals (thieves!!), all was within 5-10 minutes of great food, beach, activities, etc.
this apartment is a little out there as far as walking but a really nice place. It is set up with everything you need for a short or extended stay, dishes, cookware, washer/dryer, 2 bedrooms and baths, everything. The property has a lovely pool and the area is very quiet. the owner contacted me to make sure of what day and time we were going to arrive and someone was there to greet us and give us keys. Keep in mind, it does say in the description of the apt. that you will make a deposit for cleaning and electricity use. I saw that one review said they did not receive their deposit back. I did. I did not receive it upon leaving, but that being said, I did not let the woman that met us know what time we were leaving, but the owner contacted me and let me know what my refund was and sent it to me quickly.
Commentaires de Gestion de l’hôtel
4 janv. 2017 par patricia, Gestion de l’hôtel
thanks so much, we are very gratefully to listen your words and suggestions.
we try to improve our services everyday.
thanks a lot
par Seth de Brooklyn, NY
Great apartment.
Publié le 8 mai 2016 sur HotelsThis is a very nice apartment, it worked perfectly for me working remotely for a week. The pool is awesome. The apartment is big with a full kitchen, full living room, 2 bedrooms and two baths.
However you need a car to drive to the beach and drive into corticito for groceries etc.
There is a beach they say you can walk to, but it is far to walk.
A few minor things maintenance wise needed to be done.
The management person carmen was great and helped us get in and out.
Commentaires de Gestion de l’hôtel
18 déc. 2016 par General Manager, Gestion de l’hôtel
thanks so much. we are listen carefully about your suggestions to improve our services.
greetings
par un voyageur
Punta Cana
Publié le 15 avr. 2016 sur HotelsEl apartamento está muy bien, solo falta indicar que en este caso por ser apartamento se debe pagar una fianza, misma que regresan al final de la estancia si no se hacen daños al lugar, pero por lo pronto disminuye la capacidad financiera en efectivo.
Vale la pena aunque no tiene playa.
Commentaires de Gestion de l’hôtel
18 déc. 2016 par General Manager, Gestion de l’hôtel
Muchas gracias por su comentario.
La información sobre la fianza esta indicada en nuestro anuncios, pero sin duda tomaremos nota en darle más protagonismo, ya que quizá pase desapercibida y esto ocasione algún malentendido que por supuesto queremos evitar.
un saludo desde Dominicana.
Recommandé
pour Tout le mondepar un voyageur
Adequately equipped apartment
Publié le 14 mars 2016 sur ExpediaHelpful staff facilitated my difficult arrival due to trouble finding exact entrance location
Beach access not directly apparent & was a decent walk from apartment (15-20 min fast walk)
Comfortable stay and pool is lovely and peaceful
Commentaires de Gestion de l’hôtel
18 déc. 2016 par patricia, Gestion de l’hôtel
thanks so much. we are very happy for your words.
par un voyageur de cheated
Laguna Golf Bavaro- ripped off by theiving agent
Publié le 4 janv. 2016 sur Expedia
Pour : It had a pool but it was dirty, unlike in the pictures, the pictures must have been taken when the property was new. It was clearly misrepresenting
Contre : an agent who turned up as promised and didnt steal our deposit.(we still have receipts)
clean the property and not charge a cleaning fee.
Emplacement : nothing, it was in the middle of nowhere, miles and miles from nearest beach. Only thing closeby were the mosquitoes
Arriving at apartment, we were surprised to be told there were extra fees before we could move in. Tired and desperate to go to sleep, paid up $200 deposit, plus $25 cleaning fee plus $20 because it was after 6pm. Then seeing agents copy of contract, it was $200 cheaper than we had paid, agent promised to speak to owner and find out why we'd been charged £417 ($660) by Expedia when the rent was listed as $500.
In addition the agent said we would also be charged electric and gas, even though our Expedia contract said all bills and charges included.
Unsurprisingly the agent didnt come back and Despite several calls to the agent, there was no response.
Property was in middle of nowhere, Not close to beach at all. We had to hire a taxi to get to beach 4-5 miles away in the middle of nowhere. On the second day we hired a moped, just to get to the nearest town to buy provisions.
On the day we were leaving the private hire company refused to send a taxi to this remote place, and the taxi we eventually got to come, had trouble finding the place.
We waited for the agent till the last minute with the taxi to get our deposit back, but the agent, although somewhere on site was settling in some other poor sucker at the time she was supposed to check the house.
Worried we would miss our flights we just told the taxi to go and found the agent by the compound gate. She was very rude and demanded the keys despite not giving back any of the $200 deposit. We still missed our flights
Commentaires de Gestion de l’hôtel
20 déc. 2016 par We were very sorry for the rest of our visitors , Gestion de l’hôtel
Laguna Golf had never visited for a person like you.
we trust in you will never visit our country again.
we are only interesting in people who came to enjoy and relax in Bávaro, not in aggressive and unrespected visitors.
During more than 10 years never had seen this before. THANKS SO MUCH TO BE SO FAR.
and we are very sorry about posted your flight because of your time in dominican jail for wreckage.
Recommandé
pour Tout le mondepar un voyageur de Curitiba-Pr / Brasil
Apartamento agradável e seguro.
Publié le 3 janv. 2016 sur ExpediaApartamento ótimo, os móveis bom, apartamento bem seguro.
Commentaires de Gestion de l’hôtel
18 janv. 2016 par Patricia, Gestion de l’hôtel
Muchas gracias Doña Gilmar. Ha sido un placer tenerles con nosotros.
Sean siempre bienvenidos.
Gracias por las fotos¡ son preciosas. Así los demás huéspedes podrán ver que Laguna golf es tal y como se muestra en la foto.
Un slaudo.
