Ratings based on 1,815 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2024
The resort is beautiful, but if im
Comment from Hotel Management
Nov. 21, 2024 by Ocean El Faro Team, Hotel Management
Dear Guest,Thank you for sharing your feedback on your experience. We sincerely regret that we did not meet your expectations in certain aspects of your stay. Your feedback is very valuable to us and will be shared with our team to identify opportunities for improvement.We would love to have the opportunity to welcome you back in the future and provide you with an experience that meets your expectations.We remain at your disposal for any further assistance.Yours sincerely,Johanser MazaraGuest Experience Specialist
by A traveller
Posted Sep. 17, 2024 on Expedia
amazing
Comment from Hotel Management
Sep. 18, 2024 by Carlos Carter, Hotel Management
Dear guest, Thank you for your kind words! We are thrilled to hear that you had an amazing experience. We look forward to welcoming you back soon! Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 17, 2024 on Expedia
I enjoyed my stay here. I felt safe. The entertainment staff was great. The food was pretty good. The wait staff was great.
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Dear guest, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your stay, felt safe, and had a great experience with our entertainment and wait staff. We're also glad the food met your expectations. We look forward to welcoming you back in the future! Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 16, 2024 on Expedia
Ruta 66 hamburguesa quemada. Al pedir el cambio otra tambien muy quemada. Muy mal. El shoping Carisimo. La atencion en general del personal muy buena atentos y amables.
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Estimado huésped, Gracias por compartir sus comentarios con nosotros. Nos alegra saber que la atención del personal fue de su agrado y que fueron atentos y amables. Lamentamos que su experiencia con la hamburguesa en Ruta 66 no haya sido la esperada y agradecemos su paciencia al respecto. Investigaremos lo sucedido para mejorar este aspecto. Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Estimado huésped, Gracias por su calificación de 5 estrellas. Nos alegra saber que tuvo una experiencia excelente con nosotros. ¡Esperamos darle la bienvenida nuevamente muy pronto! Carlos Carter Guest Experience Specialist
by A traveller from New Kensington
Posted Sep. 16, 2024 on Expedia
It just felt like the staff didn’t care for Americans all together. Unfortunately we only speak English and that is our fault but we tried our hardest. Just didn’t feel like anyone wanted to help us or anything. The maids were fantastic though with cleaning and supplying towels. They do not explain Expedia bonus cash so be sure to ask when you get there or you won’t even get it. It’s difficult to use and seems to equate to discounts of 250$. The resort was amazing though, very beautiful there. Excursions aren’t worth it, it takes well over an hour to get on any of them and it’s only rum based. Usually only one drink.
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Dear guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the resort beautiful and appreciated the efforts of our housekeeping team. We apologize if you felt that the service did not meet your expectations and appreciate your understanding regarding the language barrier. Your comments regarding the Expedia bonus cash and the excursions will be noted for future improvement. Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 16, 2024 on Expedia
great property
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Dear guest, Thank you for your kind words! We are delighted to know you enjoyed the property and look forward to welcoming you again in the future. Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Estimado huésped, Gracias por su valoración. Apreciamos sus comentarios y tomaremos en cuenta cualquier aspecto que podamos mejorar para ofrecerle una mejor experiencia en el futuro. Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 15, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Carlos Carter, Hotel Management
Estimado huésped, Gracias por su calificación de 4 estrellas. Nos complace saber que tuvo una buena experiencia y esperamos poder brindarle una estancia aún mejor en su próxima visita. Carlos Carter Guest Experience Specialist
by A traveller
Posted Sep. 14, 2024 on Expedia
Todo bien !
Comment from Hotel Management
Sep. 15, 2024 by Concierge Online, Hotel Management
Estimado huésped,¡Nos alegra saber que todo está bien! Si hay algo más en lo que podamos ayudarle o si desea compartir más sobre su experiencia, no dude en hacerlo. Estamos aquí para asegurarnos de que su estancia sea lo más placentera posible.Atentamente,Johanser MazaraGuest Experience Specialist
