Avis Formosa Valley Resort by UNE Homes

Hello Krist, and our apologies for the delayed response.We are terribly sorry for the electricity situation, but as you can imagine, all we could do was to call and follow up with the energy company as this is something out of our control. We did offer you a partial refund for the inconveniences however. We sincerely apologize for the inconvenience and I hope you will give us the opportunity to change your perception of us in a future visit.Kind regards,Daniel

Hello Rafael. We are truly sorry to hear your comments. We will most certainly take the appropriate measures to improve the staff service. We would also like to offer you a discount for any future stay and allow us to change your perception of our service. Kind regards, Daniel

Hello Juan,We are very surprised to see this comment, to say the least. We have checked and double-checked our guest communications with you during your stay and there was absolutely nothing there that suggested that you were unhappy, nor was there any request or complaint on your part. As per the comment about your daughter, we are not sure what you mean by "diddle", but we would have been happy to help if you would have informed us about any situation with any of your family members. It is very disappointing to see these kinds of comments that do not address any specific issues but just state a vague complaint. We are a very customer-centric company and we really enjoy providing a great holiday experience for our guests. Of course, we do make mistakes, but we are fast to address these mistakes as soon as our guests inform us. However, in this case, there is no complaint in our guest communications with you nor are you letting us know anything specific about your stay. We would love to hear more from you and specifically what went wrong, so please contact us at your convenience to help clarify this situation and we would love the opportunity to change this perception you have of us. Kind regards!

Thank you very much Yermes! It was a pleasure hosting you!

Dear Natalia,Thank you very much for your comments. We always strive to be better and we appreciate that you took the time to evaluate us.This being said, we would like to clarify a few of your comments in order for other travelers to have a fair assessment of the apartment and its surroundings & services:1.You contracted a promotional rate for a luxury beach condo with private Picuzzi, paying US85.30 per night. The information Expedia displays in the listing is a text that Expedia itself composes. Please note that, just as it did not say that the electricity was not included, neither does it say that it is. This is because that option is usually up to the administrators of the apartment. We always recommend contacting the administrator to clarify these things before arrival in order to avoid misunderstandings.2.Neither we nor anybody in our organization has the authority to hold you here unless you have committed a crime. That was of course not the case, and we feel that your statement that you were not allowed to leave is wildly inaccurate and dangerously misleading. You and all our customers are free to leave whenever they please. What our team informed you was that there was not going to be anyone there before 8:00am but that you could either pay for the electricity the night before (we would give you an estimate) or that you could pay it through a payment link we would send you to your Whatsapp. Your statement implying that you were held against your will is not only false, but tremendously damaging and dangerous. 3.In regard to the party next door comment, we would have loved to help you during your stay, but unfortunately we never had a report or comment from you requesting help. We do have strict rules regarding noise pollution at night and we did not receive any complaints, but if you would have informed us, we would certainly have acted upon your comments.4.Finally, we have checked the water quality in the apartment you rented and we did not find any problems, but rest assured we will do a proper review of the filters and wells to see if there could have been an issue while you were here. The residential has an Osmosis plant so it goes through several filters and a UV light before reaching the apartment, plus it is a brand new unit, so we will definitely take a good look to see if there might have been an issue while you were here. We do apologize if there was but, again, we did not receive any comments from you to address this issue while you were here so unfortunately we could not do anything to help you.We sincerely hope to have the opportunity to host you again and change this perception to a more positive one. Best regards!